Placed an order for same day delivery prior to a birthday party. Delivery still not been made 2 days later and the added items (2 bottles of prosecco) was meant for them to have before the party that... See more
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I placed my order for a bouquet (Wonderwoman), candies and postcard in the morning and it was delivered to my friend the same day. All items were delivered in great condition. The postcard was written... See more
I have given Interflora one star because they took my order and my money. There it ended. The flowers were not delivered and since then I have been trying to get a refund. You cannot speak to anyo... See more
Received a flower basket arrangement which looked great for 24 hours...then started to wilt despite the oasis still being thoroughly wet. I'm a plant hobbyist, so not ignorant of plant care. I've d... See more
Company replied
Company details
Information provided by various external sources
Arkisin ennen klo 13.00 tehdyt tilaukset voidaan toimittaa kotiosoitteeseen samana päivänä lähes kaikkialla Suomessa.
Contact info
Tinatie 2 D , 00440, Helsinki
- +358102176320
- info@interflora.fi
- www.interflora.fi
1.5
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Interflora
Hi Lukasz,
Thank you for the feedback.
We're happy to hear that you're satisfied with the service we provide.
Hopefully we can serve you later also.
Best regards,
Interflora
Promised delivery times don't always work!
Please don't promise deliveries picked from your website around the world for the next day - they just cannot be done everywhere! Luckily the florist in Finland got my phone number and called me. They were really professional and we managed to find perfect flowers for my friend in the same day - but not the ones you sold me on your website. Their customer service was spectacular, nothing to do with interflora.
This same problem happened with my previous order to Slovakia. The delivery got there one day late from the anniversary of my parents. Also there the quality of the flowers was perfect but the delivery time you promised just didn't work.
So full points to the local florists, all the negatives just for interflora.
2 May 2017
Unprompted review
Reply from Interflora
Hi,
Thank you for the feedback.
We try our best the deliver the orders as requested but sometimes the ordered flowers can't be delivered as requested, so then we try to find new options.
Hopefully we can serve you later also.
Best regards
Interflora
Everything went according to plan
Everything went according to plan, and a minor payment problem was quickly and stylishly handled.
24 April 2017
Unprompted review
Reply from Interflora
Hi Johannes,
Thank you for the feedback.
We're happy to hear that you're satisfied with the service we provide.
Hopefully we can serve you later also.
Best regards,
Interflora
Reply from Interflora
Hi,
Thank you for the feedback.
We're happy to hear that you're satisfied with the service we provide and with the delivery.
Hopefully we can serve you later also.
Best regards,
Interflora
Reply from Interflora
Hi Sari,
Thank you for the feedback.
We're happy to hear that you're satisfied with the service we provide and with the delivered flowers,
Hopefully we can serve you later also.
Best regards,
Interflora
Customer service
The online customer service rep Minttu provided outstanding service. She helped me with delivery options, contacted me immediately to advise that the florist was unable to provide me with my 1st choice of candies but could exchange them for chocolates at the same price. She conversed in perfect English, my Finnish is poor, so it was greatly appreciated. She was also very friendly.
Would definitely recommend.
13 March 2017
Unprompted review
Reply from Interflora
Hi Yohanna,
Thank you for the feedback.
We're happy to hear that you're satisfied with the service we provide and with our customer service,
Hopefully we can serve you later also.
Best regards,
Interflora
Awful Communication
I ordered flowers to arrive the day before Valentine's Day.
You couldn't deliver them - ok, this can happen.
You couldn't leave a card for her because there is nowhere to leave a card - ok, this can happen.
... you didn't let me know that you couldn't deliver them - I had to chase you. Come on... this is not good...
Ultimately the recipient had to go to your store to collect, the day AFTER Valentine's Day.
The good part: the flowers were very fresh and lasted for ages, she was delighted with them, thank you. But really your communication was awful...
11 March 2017
Unprompted review
Reply from Interflora
Hi Simon,
Thank you for the feedback.
We're sorry to hear that there were problems with delivering your order and with communication.
We'll be in touch with you.
Best regards,
Interflora
Reply from Interflora
Hei Miko,
Kiitos palautteestasi.
Mukava kuulla, että olet tyytyväinen tarjoamaamme palveluun sekä chat-palveluumme.
Toivottavasti saamme palvella sinua jatkossakin.
Ystävällisin terveisin,
Interflora
No response to delivery
I did not get any confirmation wheter package has been delivered or not and was it delivered as advertised. Therefore a picture or something would have been nice.
27 February 2017
Unprompted review
Reply from Interflora
Hi Ergin,
Thank you for your feedback.
We have an automatic delivery confirmation that is sent to the customer when the flower shop confirms the order delivered in the system.
Unfortunately we don't yet have this service with international orders, only in domestic orders.
Best regards,
Interflora
Wrong deliver time
I asked Interflora to deliver the flower on the afternoon and the delivered them early in the morning. So she wasn't at home and they delivered them to her mother -_-
17 February 2017
Unprompted review
Reply from Interflora
Hi Juan,
Thank you for the feedback.
Unfortunately we can't guarantee exact delivery times, but of course our shops try their best to deliver at the time the orderer has wished for.
Valentine's day is one of the busiest days of the year to the shops so that's why they couldn't unfortunately make the delivery when you wanted.
They delivered the flowers to the given address, but they couldn't have known that the person at the door was recipient's mother and not the recipient herself.
Hopefully the flowers gave joy to the recipient.
Best regards,
Interflora
Thank You from an American
My Girlfriend lives in Helsinki and you guys made it easy to send her flowers! No American company could help me.
Thank you,
16 February 2017
Unprompted review
Reply from Interflora
Hi Theo,
Thank you for your feedback.
We're glad to hear that you were happy with the service we provide.
We're looking forward to serve you in the future.
Best regards,
Interflora
Rating 5 stars
After several occasions I can only give my full recommendation
8 February 2017
Unprompted review
Reply from Interflora
Hi Poul,
Thank you for your feedback.
We're glad to hear that you were happy with the service we provide.
We're looking forward to serve you in the future.
Best regards,
Interflora
Flowers delivery. Great job!
Thanks a lot for high quality job! Flowers were amazing. And the way you packed everything was really awesome. The card was beautiful and the message was exactly as I wrote in the form of order. Recipient was happy!
Great job! I admire the Finnish service!
Kiitos! :)
27 January 2017
Unprompted review
Reply from Interflora
Hi Olga,
Thank you for your feedback.
We're glad to hear that you were happy with the service we provide and with the delivered flowers.
We're looking forward to serve you in the future.
Best regards,
Interflora
Easy, fast to order, a good flowers!
Easy and fast system of ordering. Wonderful flowers. Delivering was on time!
Thanks!
8 January 2017
Unprompted review
Reply from Interflora
Hi Lara,
Thank you for your feedback.
We're glad to hear that you were happy with the service we provide and with the delivery and delivered flowers.
We're looking forward to serve you in the future.
Best regards,
Interflora
Everything was perfect!
I'll do it when i need it again with them for sure
8 January 2017
Unprompted review
Reply from Interflora
Hi Ernesto,
Thank you for your feedback.
We're glad to hear that you were happy with the service we provide.
We're looking forward to serve you in the future.
Best regards,
Interflora
Thank you for on time delivery.
We need flowers to send our be loved ones.. Thank you.
30 December 2016
Unprompted review
Reply from Interflora
Hi,
Thank you for your feedback.
We're glad to hear that you were happy with the service we provide and with the delivery.
We're looking forward to serve you in the future.
Best regards,
Interflora
Reply from Interflora
Hi Samuel,
Thank you for your feedback.
We're glad to hear that you were happy with the service we provide.
We're looking forward to serve you in the future.
Best regards,
Interflora
Reply from Interflora
Hej Majbritt,
Tack för din respons.
Glada att höra att du är nöjd med vår service.
Hoppas att vi kan betjäna dig senare också.
Med vänliga hälsningar,
Interflora
Quick and reliable delivery
I ordered the delivery at the last minute - yet they delivered a beautiful bouquet right on time
26 December 2016
Unprompted review
Reply from Interflora
Hi Elina,
Thank you for your feedback.
We're glad to hear that you were happy with the service we provide and the delivered flowers.
We're looking forward to serve you in the future.
Best regards,
Interflora
Delivered as ordered
Delivery was on the agreed date (ordered two weeks before), and the flowers were very nice.
24 December 2016
Unprompted review
Reply from Interflora
Hi Ville,
Thank you for your feedback.
We're glad to hear that you were happy with the service we provide and the delivered flowers.
We're looking forward to serve you in the future.
Best regards,
Interflora
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