Although the flowers were nice I felt that the amount of flowers were less than the picture depicted. And with the price of £58 including delivery of £12.99, I was disappointed. I realise that I was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flowers were beautiful, well presented and arrived on the requested scheduled day and time. You can’t always guarantee that the bouquet you see on-line is going to be exactly what is made depend... See more
Interflora really are the best. They have a wonderful network of local florists and all the people i have sent flowers to have never been disappointed. I love to send and receive flowers. Unfor... See more
Fast and efficient service. I received texts for each stage of the process, including photo of proof of delivery. The flowers were delivered well within the requested time window, and looked fantastic... See more
Company details
Written by the company
Hello, we’re Interflora, a network of florists that believe in flowers that say more, that do justice to your feelings when words aren't enough. Whether it's sharing love, joy and celebration, supporting someone in their sadness, or just sending a little boost, we're here to help you share your emotions in a way that's truly meaningful. Our handcrafted bouquets are created with love and skill by artisan makers, and we also deliver all sorts of other thoughtful gifts too. It's an honour to have spent over a century helping the UK connect, here's to many years more.
100% Delight Promise
The Interflora Promise - 100% satisfaction or your money back
To ensure that your flowers arrive intact and fresh, our florists choose only the freshest stems, many of which are left in bud (think metamorphosis but instead of caterpillars, think lilies). They are then conditioned and cared for until they arrive on your doorstep. This means that we can give you our 7 day freshness guarantee. Plus, if your loved one isn’t 100% satisfied with their flowers or they don’t arrive on time, we’ll do what we can to put it right or give you your money back. That’s our promise to you.
Contact info
Interflora House, Watergate, NG34 7TB, Sleaford, United Kingdom
- hello@interflora.co.uk
- www.interflora.co.uk
4.2
Great
152K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service - flowers were sent same day and were beautiful. A very happy recipient. Thank you.
6 July 2026
Flowers were beautiful and arrived on…
Flowers were beautiful and arrived on time picture taken to show delivery.
3 July 2026
Easy to pick Local Floristl…
Very easy to order from a local florist, and followed instructions exactly as requested, accompanied by a photo of the order
3 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never again-rotten flowers
Very disappointed with my experience. I paid £92 for a flower arrangement that looked nothing like the bouquet advertised on the website. The flowers I received were much smaller, lacked the quality and fullness shown in the promotional photos, and looked significantly cheaper than what I expected. Some of the flowers were rotten.
I chose this arrangement based on the images online, but the product delivered was completely different and certainly not worth the price. It felt misleading, and I was left feeling let down on what should have been a special occasion.
I contacted customer service and provided photos showing the difference between the advertised bouquet and what was delivered. I hope the company will take responsibility and improve both the quality of their products and the accuracy of their advertising.
Unfortunately, based on my experience, I would not recommend ordering from Interflora if you expect to receive what is shown on their website.
29 June 2026
Unprompted review
Reply from Interflora UK
Hi Jolanta, this is really disappointing to hear that your gift wasn't as you expected. I can confirm that I
have sent you an email with a resolution included. Thank you for taking the time to leave us your feedback. Kind regards, Julie
Easy to order online
Easy to order online, given to a local florist who preppared and delivered exactly what I’d asked for! Overall service was excellent and the flowers are still looking great!
29 June 2026
Very good flowers and prompt same day…
Very good flowers and prompt same day delivery. All good.
6 July 2026
Quick and easy
3 July 2026
Hopeless
Hopeless. Website offers same day delivery, takes your money. Then later you get an email stating that there are no Interflora outlets that can deliver. A major city just up the road!!
Why not state that when you place the order? A useless system that disappoints and lets you down. Shameful IT in this modern world. I'd give 0 stars if I could.
6 July 2026
Unprompted review
Reply from Interflora UK
Hi Phil, I’m really disappointed to hear about your experience. I can confirm that I have sent you an email with an explanation included. Thank you for taking the time to leave us your feedback. Kind regards, Julie
I find Interflora totally satisfactory…
I find Interflora totally satisfactory as a company… you get exactly what you order and pay for … delivered without fail
29 June 2026
Unprompted review
Flowers were poor quality delivered on…
Flowers were poor quality delivered on Tuesday 30 th June and by Saturday rises were dead and brown . Would not re order . Not as many flowers as seen in photo on line .
6 July 2026
Reply from Interflora UK
Hi Angela, I’m really disappointed to hear about your flowers. I can confirm that I have sent you an email. Thank you for taking the time to leave us your feedback. Kind regards, Julie
On time great job and excellent quality…
On time great job and excellent quality of flowers thnx a lot
2 July 2026
Super service
Great service. Our daughter was pleased with her flowers. Arrived on the day by lovely chap.
25 June 2026
Don’t use anyone else
Don’t use anyone else. Every few months I buy my mum flowers and get them delivered. The quality of these flowers are always high standards and last weeks later.
3 March 2026
Missing Vase
Ten days ago, my friend in Australia received a bouquet of flowers. There should also have been a vase. There wasn't one, so my friend had to find one. I told Interflora a few times about the missing vase, and they said they would look into it within 48 hours. That wasn't true. They have not contacted me about the problem, so I paid too much for the flowers because there was no vase. They made some lame excuse about time differences. They are an international company. They have to deal with time differences every day. My friend in Australia and I would both be happy if she received a vase. If not, I should receive a refund, which seems fair to me. I will not deal with Interflora again.
26 June 2026
Unprompted review
Reply from Interflora UK
Hi Rob, this is really disappointing to hear that your gift was incomplete. If you would like me to investigate this further for you, please contact us at https://www.interflora.co.uk/page/contact along with your order number. Kind regards, Julie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.