As a commercial landlord, we are constantly acquiring legacy water contracts from almost every provider. IBW offer us a more competitive rate than any provider and make the process of switching easy.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After being frustrated by several other water companies, we finally decided to take our friend's advice and contacted Intelligent Business Water. What a difference! The online portal was easy to use.... See more
Ashley Sage has been an absolute star with our Company, Thistle Credit Union. She assisted us in transferring all our new offices onto one easy and simple solution to use intelligent Business Water... See more
DENISE is AMAZING!! I had phoned a lot of the IBW’s competitors and absolutely no one came close to Denise in wealth of information, costing and accuracy. She made me feel completely reassured th... See more
Company details
Written by the company
At Intelligent Business Water we listen closely to our customers and know what businesses need from their water supplier. We ensure that our billing is simple, accurate and that any problems are resolved quickly. You don’t wait endlessly trying to get through to us. You get a dedicated account manager. Someone who has your information at their fingertips. An industry expert who understands your needs precisely. If you do have a problem, we’ll make sure it’s dealt with quickly and you can go back to running your business. It's The Intelligent Choice for your business water needs.
Contact info
Atrium Business Centre, North Caldeen Road, ML5 4EF, Coatbridge, United Kingdom
- 0333 015 3297
- Customer.service@intelligentbusinesswater.co.uk
- www.intelligentbusinesswater.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve switched my salon’s over to…
I’ve switched my salon’s over to Intelligent Water after being approached by there sales team- they managed to save us money and the service is much better, I highly recommend them to any business looking for a supplier
Excellent service with real savings
Excellent service with real savings. Intelligent Business Water helped us significantly reduce our water bills with a simple, professional review of our usage and tariffs. They handled everything clearly and efficiently, identified savings we didn’t even know were possible, and made the whole process hassle-free. A genuinely valuable service for any business looking to cut costs without cutting corners. Highly recommended.
Through a friend recommendation I got…
Through a friend recommendation I got in touch with Ross who came out checked everything at our site got the supply easily changed over good discount changed my other company supply as well great customer service would highly recommend this company
Commercial landlord
As a commercial landlord, we are constantly acquiring legacy water contracts from almost every provider. IBW offer us a more competitive rate than any provider and make the process of switching easy. Any problems, we just drop an email and (usually Thomas) gets back to us within a few hours to sort. Billing is clean and easy. Would highly recommend.
Brilliant Experience
Great company, recently had to change providers for two of my sites - Intelligent were by far the cheapest and easiest to work with - outstanding customer service. Would highly recommend.
I took advantage of Intelligent…
I took advantage of Intelligent Business Water to secure a reduced rate for my vacation rental. The details were thoroughly communicated, and the pricing was outstanding. I strongly endorse their service!
Sent me a bill for £20k instead of £50…
Sent me a bill for £20k instead of £50 by mistake. After correcting the bill and being pushed that the experience was poor, they offered to refund 50p for my phone call...
Gap site new water meter installation
We have a short term holiday let that is deemed a gap site. Denise at Intelligent Business made the installation (and instigation of an account) of a brand new water meter seamless. It was a learning curve for us and she was so helpful and reassuring. She contacted us almost immediately when we were trying to find a provider and didn't need loads of information other companies requested from us.
Excellent Customer Service
I recently joined after transferring from domestic rates and have been very impressed with the service received so far. I have spoken with Lesley a number of times and found her to be helpful and efficient and other colleagues have replied to queries promptly too
Domestic to business water changeover
This was a whole new experience for me, but Denise was so helpful and explained everything in simple communication and answered my questions with great knowledge. She also offered some extremely good advice. Thank you for making a difficult process much easier.
Great communication with quick &…
Great communication with quick & efficient responses. Good quote with great price. Thanks Denise
DENISE is AMAZING!
DENISE is AMAZING!! I had phoned a lot of the IBW’s competitors and absolutely no one came close to Denise in wealth of information, costing and accuracy.
She made me feel completely reassured that the whole switching experience would move just as she said and it did.
I am truly impressed with IBW and would recommend them without any hesitation.
Denise is warm, relatable but most importantly… she really knows her stuff!
So happy that I found you !
Best discount provided
Best discount provided and Denise was proactive, helpful and friendly.
Excellent Service!
After being frustrated by several other water companies, we finally decided to take our friend's advice and contacted Intelligent Business Water. What a difference! The online portal was easy to use. Lesley called less than an hour later with all the information we needed. She followed up quickly via email and when we mentioned we had a lower quote from a competitor, she offered us a better deal. She was friendly, informative and thorough without being pushy. We couldn't ask for more!
Denise has been extremely helpful on…
Denise has been extremely helpful on this throughout.
Fantastic staff & service…
I have been with intelligent business water for 2 years now and I can’t recommend them enough. I always get through to them really quickly and got a great discount, highly recommend!
I absolutely recommend Intelligent…
I absolutely recommend Intelligent Business water! They are a company local to myself and have always provided a brilliant service, I am yet to find a better price anywhere else!
Excellent Experience
I signed up last month with intelligent business Water and then proceeded to receive a better discount elsewhere and they were able to honour this price with their price beat guarantee. Excellent service and our calls are always answered within a few rings - highly recommend!!
The women I spoke to from intelligent…
The women I spoke to from intelligent business Water was so friendly. She went over the terms and conditions of my contract and explained everything clearly. I was able to find best prices in the market
I highly recommend changing your water…
I highly recommend changing your water supply over to intelligent business water. Ross was a star and explained everything in a way I was able to understand and managed to save us a lot of money! I can’t thank him enough. We managed to save an additional £200 from their refer a friend scheme, thanks IBW!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








