Intelligent Business Water Reviews 

38
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

As a commercial landlord, we are constantly acquiring legacy water contracts from almost every provider. IBW offer us a more competitive rate than any provider and make the process of switching easy.... See more

Rated 5 out of 5 stars

After being frustrated by several other water companies, we finally decided to take our friend's advice and contacted Intelligent Business Water. What a difference! The online portal was easy to use.... See more

Rated 5 out of 5 stars

Ashley Sage has been an absolute star with our Company, Thistle Credit Union. She assisted us in transferring all our new offices onto one easy and simple solution to use intelligent Business Water... See more

Rated 5 out of 5 stars

DENISE is AMAZING!! I had phoned a lot of the IBW’s competitors and absolutely no one came close to Denise in wealth of information, costing and accuracy. She made me feel completely reassured th... See more

Company details

  1. Water Utility Company
  2. Drainage Service
  3. Sewage Treatment Plant

Written by the company

At Intelligent Business Water we listen closely to our customers and know what businesses need from their water supplier. We ensure that our billing is simple, accurate and that any problems are resolved quickly. You don’t wait endlessly trying to get through to us. You get a dedicated account manager. Someone who has your information at their fingertips. An industry expert who understands your needs precisely. If you do have a problem, we’ll make sure it’s dealt with quickly and you can go back to running your business. It's The Intelligent Choice for your business water needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38 reviews

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No recent history of asking for reviews

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4.6

All reviews

(38)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service with real savings

Excellent service with real savings. Intelligent Business Water helped us significantly reduce our water bills with a simple, professional review of our usage and tariffs. They handled everything clearly and efficiently, identified savings we didn’t even know were possible, and made the whole process hassle-free. A genuinely valuable service for any business looking to cut costs without cutting corners. Highly recommended.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Through a friend recommendation I got…

Through a friend recommendation I got in touch with Ross who came out checked everything at our site got the supply easily changed over good discount changed my other company supply as well great customer service would highly recommend this company

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Commercial landlord

As a commercial landlord, we are constantly acquiring legacy water contracts from almost every provider. IBW offer us a more competitive rate than any provider and make the process of switching easy. Any problems, we just drop an email and (usually Thomas) gets back to us within a few hours to sort. Billing is clean and easy. Would highly recommend.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Experience

Great company, recently had to change providers for two of my sites - Intelligent were by far the cheapest and easiest to work with - outstanding customer service. Would highly recommend.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

I took advantage of Intelligent…

I took advantage of Intelligent Business Water to secure a reduced rate for my vacation rental. The details were thoroughly communicated, and the pricing was outstanding. I strongly endorse their service!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Gap site new water meter installation

We have a short term holiday let that is deemed a gap site. Denise at Intelligent Business made the installation (and instigation of an account) of a brand new water meter seamless. It was a learning curve for us and she was so helpful and reassuring. She contacted us almost immediately when we were trying to find a provider and didn't need loads of information other companies requested from us.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I recently joined after transferring from domestic rates and have been very impressed with the service received so far. I have spoken with Lesley a number of times and found her to be helpful and efficient and other colleagues have replied to queries promptly too

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Domestic to business water changeover

This was a whole new experience for me, but Denise was so helpful and explained everything in simple communication and answered my questions with great knowledge. She also offered some extremely good advice. Thank you for making a difficult process much easier.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

DENISE is AMAZING!

DENISE is AMAZING!! I had phoned a lot of the IBW’s competitors and absolutely no one came close to Denise in wealth of information, costing and accuracy.
She made me feel completely reassured that the whole switching experience would move just as she said and it did.
I am truly impressed with IBW and would recommend them without any hesitation.
Denise is warm, relatable but most importantly… she really knows her stuff!
So happy that I found you !

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

After being frustrated by several other water companies, we finally decided to take our friend's advice and contacted Intelligent Business Water. What a difference! The online portal was easy to use. Lesley called less than an hour later with all the information we needed. She followed up quickly via email and when we mentioned we had a lower quote from a competitor, she offered us a better deal. She was friendly, informative and thorough without being pushy. We couldn't ask for more!

18 July 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely recommend Intelligent…

I absolutely recommend Intelligent Business water! They are a company local to myself and have always provided a brilliant service, I am yet to find a better price anywhere else!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I signed up last month with intelligent business Water and then proceeded to receive a better discount elsewhere and they were able to honour this price with their price beat guarantee. Excellent service and our calls are always answered within a few rings - highly recommend!!

11 June 2024
Unprompted review
Rated 5 out of 5 stars

The women I spoke to from intelligent…

The women I spoke to from intelligent business Water was so friendly. She went over the terms and conditions of my contract and explained everything clearly. I was able to find best prices in the market

8 July 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend changing your water…

I highly recommend changing your water supply over to intelligent business water. Ross was a star and explained everything in a way I was able to understand and managed to save us a lot of money! I can’t thank him enough. We managed to save an additional £200 from their refer a friend scheme, thanks IBW!!!

8 July 2024
Unprompted review

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