I did not get the information I was looking for. The information Intelius reported I could see in public court records. I somehow ended up with two subscription charges, when I agreed to pay one. When... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a... See more
Company replied
I ended up with a subscription in error. When I was notified by PayPal, I tried to cancel on line, but that system doesn’t work - deliberate? But a phone call quickly solved the problem, including a r... See more
Company replied
Tried to pay for subscription as I need to look up some classmates for a school class reunion. I am having problems on my phone paying for a subscription with my credit card. I wanted to use my debit... See more
Company replied
Company details
Written by the company
Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.
Contact info
501 W Broadway Street, Suite 800, 92101, San Diego, United States
- www.intelius.com
3.5
Average
669 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never got to review anything and…
I never got to review anything and can’t gain control of anything . No I’m not pleased at all
8 April 2026
Unprompted review
Reply from Intelius
Hi Laura,
Thank you for your feedback, and we are sorry to hear about the frustration you experienced. We want to provide some clarity on what happened with your account.
As part of our ongoing efforts to protect both consumers and Intelius, our system actively monitors for unusual or unauthorized activity. When such activity is detected, we may suspend or restrict access to safeguard users and maintain the integrity of our services. This is not a reflection of any wrongdoing on your part.
We are glad we were able to connect with you during your recent call. The suspension was lifted and the charge was reversed in full. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.
If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Great
Great, Customer Service and was surprised to hear that my unlimited was now all in one package instead of paying multiple services. Thank you for that.
8 April 2026
Unprompted review
Reply from Intelius
Hi Maximus,
Thank you so much for the wonderful feedback! We are thrilled to hear that you had a great experience with our Customer Care team and that you were pleased to learn about the all-in-one package. We are always working to improve the value we offer our members and it is great to hear that it made a positive impression!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Listened and Gave great service
They listened and went the extra mile to help me.
6 April 2026
Unprompted review
Reply from Intelius
Hi Kathy,
Thank you for taking the time to share your feedback! We are so pleased to hear that our team listened and went the extra mile to help you. That is exactly the level of service we strive to provide for all of our members!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
It was pretty good just didnt need it anymore
It gave me what I wanted just didnt need the service anymore
6 April 2026
Unprompted review
Reply from Intelius
Hi,
Thank you for taking the time to share your feedback! We are glad to hear that our service was able to provide you with what you were looking for. We hope you will consider giving us another try whenever you need us in the future!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I don't even want to give them 1 star
I don't even want to give them 1 star. I cancelled my subscription on March 14th and was still charged on April 5th. Not to mention, the only information they provided me with was the same information I found doing an online search. They had no new info for me and instead of the 95cent trial price. They charged me an additional 4.99 the same day and tried to charge an additional 35.30 and when that transaction didn't go through they tried a 34.55 charge. I cancelled my service with you Intelius. I have your email confirming my cancellation as well as a screenshot of your email so again, stop trying to charge me!
7 March 2026
Unprompted review
Reply from Intelius
Hi Teresa,
Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.
Regarding the charges, we want to clarify that all billing details, including automatic renewal terms, are clearly disclosed before any payment is submitted, and each user is required to explicitly agree to these terms before any charges are processed. The renewal charge occurred because the subscription was not cancelled within the first 5 days of the trial period, which triggered the automatic renewal as agreed to at the time of enrollment. The $4.99 charge was also agreed to separately at the time of purchase.
Regarding the information in your report, Intelius is not the source of the data — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us.
We can confirm that your account is cancelled and no further charges will be incurred. We have also sent a follow-up email with additional details regarding your account for your reference.
If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
The customer service rep was able to…
The customer service rep was able to help me re-activate my original account.
30 March 2026
Unprompted review
Reply from Intelius
Hi Steven,
Thank you for taking the time to share your feedback! We are glad to hear that our representative was able to get your account reactivated and back up and running for you.
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Amanda,
Thank you for your feedback, and we are sorry to hear that your experience was not a positive one. We would love the opportunity to make this right for you.
We have reached out through Trustpilot to request additional details so that we can better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
They were not able to supply the info I…
They were not able to supply the info I needed. The representative I spoke with was fine.
2 April 2026
Unprompted review
Reply from Intelius
Hi Terry,
Thank you for taking the time to share your feedback. We are glad to hear that our representative provided you with a good experience, and we are sorry to hear that we were not able to provide the information you were looking for.
Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us. There are instances where certain information may not be fully accessible through public databases, which can result in limited results for a particular search.
If you have any further questions or would like assistance with your search, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Patience
Your representative, Maria, was super patient with me. I am in my 80s and not very computer literate. She guided me through everything from even just getting to Google. My credit card has been compromised and she helped me substitute a new card. She really was terrific.
2 April 2026
Unprompted review
Reply from Intelius
Hi Doreen,
Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that Maria was able to guide you through everything with such patience and care. Going above and beyond to make sure our members feel supported is exactly what we strive for, and it sounds like Maria did a truly wonderful job. We will make sure she knows how much her efforts meant to you!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Very good service and customer support…
Very good service and customer support is also on point!
1 April 2026
Unprompted review
Reply from Intelius
Hi David,
Thank you so much for the wonderful feedback! We are thrilled to hear that you are enjoying our service and that our Customer Care team has been on point. Your kind words are greatly appreciated!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I am not paying $30 something dollars…
I am not paying $30 something dollars to look up one phone number. Ridiculous!!
31 March 2026
Unprompted review
Reply from Intelius
Hi Karen,
Thank you for your feedback. We want to provide some clarity regarding our pricing.
Intelius is not a free service, and the charge is not for a single phone number lookup. Our membership provides unlimited searches, allowing you to search as many phone numbers, names, addresses, and emails as you like during your active membership period. Additionally, the Reverse Phone Lookup is not priced at $30 — you can review all of our available membership options and pricing at https://www.intelius.com/pricing/.
If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Worthless reports unless you are job or apartment managers
You charged me for 2 months vs the one month I registered for. Your report had ZERO information on my "lost" son past what I paid for in 2023 yet I know he is alive. You list too much information on family members on my son's report without our permission. phone numbers were about 10 years old.
29 March 2026
Unprompted review
Reply from Intelius
Hi Ronni,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
Regarding the billing, we want to clarify that the subscription you selected was a 2-month plan, which is billed upfront for both months at the time of enrollment. This is clearly disclosed prior to completing your registration.
Regarding the information in your report, Intelius is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.
We also want to remind you that Intelius is a public records search service intended for personal use only and is not to be used for any FCRA purpose, including decisions regarding employment, tenant screening, lending, insurance underwriting, or any other purpose that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use at https://www.intelius.com/terms-of-use/.
During your recent call, your account was cancelled and the charge was reversed in full. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.
If you have any further questions, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Did not want service after trial
Did not want service after trial - was not clear how to cancel
17 March 2026
Unprompted review
Reply from Intelius
Hi Jill,
Thank you for your feedback, and we are sorry to hear that the cancellation process was not clear to you.
We want to clarify that Intelius offers several convenient ways to cancel your membership at any time. You can cancel online by logging into your account, clicking on "Account," and then selecting the "Subscriptions" tab where you will be able to cancel your subscription directly. You can also contact us via Live Chat during business hours, call our phone support, or use our 24-hour automated IVR system. These cancellation options are outlined when creating your account, in the welcome email sent upon enrollment, and in our Terms of Use.
We hope this information is helpful for future reference. If you need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Good service
30 March 2026
Unprompted review
Reply from Intelius
Hi Ohuanasis,
Thank you for taking the time to share your feedback! We are glad to hear you had a good experience with our service. Your kind words mean a lot to us!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I wanted my email updated on my…
I wanted my email updated on my profile,but the person that I spoke to said that they couldn't do it,but intellius put it there.
27 March 2026
Unprompted review
Reply from Intelius
Hi Michael,
Thank you for your feedback, and we are sorry for any confusion during your interaction.
If you are looking to update the email address associated with your Intelius account, you can do so by logging into your account, navigating to the Account section, and updating it under your Personal Settings.
If you are referring to an email address that appears within a report, unfortunately we are not able to make any changes to that information. Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we are unable to edit or remove specific details from a report as we do not create the data.
We have reached out through Trustpilot to request additional details so that we can better understand your concern and assist you further. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Your agent was friendly
Your agent was friendly, obviously wanting to be helpful and answered my questions clearly and confidently.
27 March 2026
Unprompted review
Reply from Intelius
Hi Allan,
Thank you for taking the time to share your feedback! We are delighted to hear that our representative was friendly, helpful, and able to answer your questions clearly and confidently. Your kind words mean a lot to the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I wanted to try this out in case I ever…
I wanted to try this out in case I ever needed it. Services were great and if I ever do need it I would sign up. Thank you
10 March 2026
Unprompted review
Reply from Intelius
Hi Helen,
Thank you for taking the time to share your feedback! We are glad to hear that you had a great experience with our service. Whenever you are ready to sign up, we would love to have you as a member!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
When I called to cancel because of it…
When I called to cancel because of it being too expensive, I was given an opportunity to remain a customer for 11 dollars less a month and more benefits. How unethical can you get? I should have been given this offer for being a customer for a certain amount of time not because I was calling because it was too expensive. Wow just Wow!!
26 March 2026
Unprompted review
Reply from Intelius
Hi Michelle,
Thank you for your feedback, and we appreciate you sharing your experience. We want to provide some clarity on the offer you received.
The discounted rate presented during your call is a special offer we extend to customers who are considering cancelling due to pricing. This is a common practice across many subscription-based services, where reduced rates are made available to help customers continue enjoying the service at a price that better fits their budget. Unlike promotional offers at other companies that may only apply for a month or two, our discounted rate is a set price moving forward. We understand that the offer was not the right fit for you at this time, and we completely respect your decision.
If you ever decide to give our service another try in the future, we would love to have you back. If you have any further questions, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Customer service was professional and…
Customer service was professional and thorough
26 March 2026
Unprompted review
Reply from Intelius
Hi,
Thank you for taking the time to share your feedback! We are pleased to hear that our Customer Care team was able to provide you with a professional and thorough experience. Your kind words are greatly appreciated!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
WOW, Intelius is the way to go if everything else fails!
WOW! A wonderful experience from start to end! The technician, Diego, was awesome, very polite and knowledgeable. I also found everything I needed very fast. I had tried other means without any success.
Thank you!
25 March 2026
Unprompted review
Reply from Intelius
Hi Carmen,
Thank you so much for the wonderful feedback! We are thrilled to hear that Diego was able to provide you with such a great experience and that you were able to find everything you needed quickly. Your kind words mean a lot and we will make sure Diego knows what a fantastic job he did!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.