Great company to work with! Was becoming frustrated in the inability to gain great affordable coverage for my small restaurant in the land of overly increasing costs. I filled out a simple Insureon fo... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The whole policy purchase was extremely convenient and easy thanks to the help of everyone involved. The agent who found me the best deal and coverages was an expert in his field obviously. Made the b... See more
I worked with Jennifer Brody, and she was extremely helpful (&efficient!) in getting me the necessary information to make an informed choice on an insurance policy to cover and protect my business. Sh... See more
From start to finish, communication was great. There were no confusing terms or drawn out nonsense. Coverages are amazing and the price point is terrific. There were no hidden costs or fees.
Company details
- Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Insurance Broker
- Insurance Company
- Liability Insurance Company
Written by the company
Insureon is an independent marketplace for online delivery of small business insurance. Headquartered in Chicago, Insureon is the largest digital agency for small and medium-sized businesses, offering policies from the nation’s top carriers, including Acuity, Chubb, The Hartford, Hiscox, Liberty Mutual, and Travelers. Insureon’s digital platform allows small-business owners to compare insurance quotes and buy coverage online. The company is licensed in 50 states and specializes in numerous industries, from IT professionals to restaurants, with more than 1 million policies written. Insureon is a division of Specialty Program Group and Hub International Ltd., ranked 5th among the world's largest insurance brokers with more than 15,000 employees in over 530 offices across North America, offering risk management, insurance, employee benefits, retirement, and wealth management products and services.
Written by the company
Contact info
203 N. LaSalle, 20th Floor, 60601, Chicago, United States
- (800) 688-1984
- reception@insureon.com
- www.insureon.com
4.6
Excellent
2K reviews
Asks customers to review
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Bill payment
To pay my insurance bill through a third party processor that took two weeks to pay really surprised me. Did not expect that
27 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I called twice
I called twice. The first guy just said you wont insure me. He would not explain and just said no. Hang up.
I then filled out information online and called again.
I asked questions and lady listened and gave the best answer she could until I realized the online questionnaire and I use same terms for different things. She understood and processed me.
27 March 2026
Reply from Insureon
Hello Bruce,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive to provide the best possible service, we recognize that we may not have answered all your questions to full satisfaction regarding your recent policy. Your account manager is dedicated to assist you, however, and has reached out to discuss any additional details and confirm your preferred communication methods. We look forward to continuing to support you and your business into the future.
Yours Sincerely,
The Insureon Team
Fast response
The response was fast and gave me exactly what we needed to participate a trade show.
10 April 2026
Employees need to be more knowledgable, courteous and kind towards customers
Employees need to be more knowledgable, courteous and kind towards customers.
Had to call and email multiple times to reach agent and always get redirected or hung up on call wait and there is no call back or follow up.
9 April 2026
Reply from Insureon
Hello Riaz,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive for real-time support for our customers, we understand how possible wait periods can distract from your day and your business. Your account manager has since reached out to follow up on preferred communication methods and resolve any remaining questions. We are continuously improving our account approach to address any gaps in communication, and we hope our efforts and other offerings, including the client portal, will improve your experience moving forward. We look forward to continuing to support you and your business needs into the future.
Yours Sincerely,
The Insureon Team
The agent was quick and responsive in…
The agent was quick and responsive in getting me a policy that I needed
26 March 2026
Pretty easy to sign up!
The process was pretty seamless, however with our start up, we had back and forth changes and needed to keep changing the documents. Tyler was extremely patient and very helpful to get us set up/signed up.
6 April 2026
Excellent customer service
Excellent customer service, easy to navigate and the services were just what we needed.
7 April 2026
Fast, easy, and professional service
The entire process was fast and very easy.
Everything was clear, and I was able to get the exact coverage I needed without complications.
As the owner of Pladoc Autoservice LLC, I truly appreciate this level of efficiency and professionalism.
Highly recommended.
24 March 2026
I love the customer service and…
I love the customer service and response time was fast.
3 April 2026
Great experience
Great experience. The process was easy and quick. The pricing reasonable for a small business.
13 March 2026
A good experience
A good experience, within a day I was all set. Good communication and Holly helped with a specific request to find the best options.
2 April 2026
Great support
Very happy with my insurance! Easy to contact and great support to understand coverage.
2 April 2026
Meghan was great to deal with
Meghan was great to deal with! Thank you for helping me with my business insurance!
2 April 2026
You got the job done just in time.
31 March 2026
Read & re-read the documents
The response was great. There was no real communication before a Docusign came across and after back & forth with questions (which meant updated portal) I discovered my choice was not what I paid for. I got oh, you weren't in business long enough for your 1st choice. If the system asks for a start date, it should know and not recommend. I was able to get the coverage for the same price as my original pick. But I had to really look through the contract before I "noticed". But... pleasant, and fast. So 4 stars.
30 March 2026
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