Denise was great to work with providing timely responses and help in maneuvering some digital forms that didn’t always apply to every situation. She helped us get from point A to point B in a timely m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an outstanding experience working with Holly from Insureon. I was in a unique situation, looking for particular coverage - notably, good Professional Liability/E&O with the latest in Cyber Sec... See more
From the beginning... Insureon staff has been extremely professional in assisting me with WC/GL insurance. I received insurance the same day I called. Since then, everyone has been top notch with ens... See more
From start to finish, communication was great. There were no confusing terms or drawn out nonsense. Coverages are amazing and the price point is terrific. There were no hidden costs or fees.
Company details
- Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Insurance Broker
- Insurance Company
- Liability Insurance Company
Written by the company
Insureon is an independent marketplace for online delivery of small business insurance. Headquartered in Chicago, Insureon is the largest digital agency for small and medium-sized businesses, offering policies from the nation’s top carriers, including Acuity, Chubb, The Hartford, Hiscox, Liberty Mutual, and Travelers. Insureon’s digital platform allows small-business owners to compare insurance quotes and buy coverage online. The company is licensed in 50 states and specializes in numerous industries, from IT professionals to restaurants, with more than 1 million policies written. Insureon is a division of Specialty Program Group and Hub International Ltd., ranked 5th among the world's largest insurance brokers with more than 15,000 employees in over 530 offices across North America, offering risk management, insurance, employee benefits, retirement, and wealth management products and services.
Written by the company
Contact info
203 N. LaSalle, 20th Floor, 60601, Chicago, United States
- (800) 688-1984
- reception@insureon.com
- www.insureon.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast! Easy! Friendly!
Our agent Kevin was able to get us our COI within the same day I requested it, which enabled our business to put in a bid to hopefully grow our business. It was fast, easy and friendly service.
16 March 2026
Holly Burton and Team were Awesome
Holly Burton and her team are who I worked with. She really helped me given how new I was to all of this.
20 March 2026
Unprompted review
Easy to navigate and the service was…
Easy to navigate and the service was exceptional!
21 March 2026
Unprompted review
Customer service was efficient and…
Customer service was efficient and prompt. Very helpful staff. Quick and easy to put policy in place. Staff was very quick to respond to questions
17 March 2026
Tyler has been a great help
Tyler has been a great help. Even after I initially declined the service and doubled back. He even provided follow up services. Thanks a lot home team (Chicagoan)
3 March 2026
I got the insurance I needed for my…
I got the insurance I needed for my business and your website makes this process very easy to understand. Thank you!
17 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After signing for the insurance the Agent disappeared
Everything was easy at the beginning, I was able to get my insurance quick but there is a special form for the bond that my state requires and I can't even get a hold of my insurance agent, I have tried to call him and emailed him several times and no answer. I have called other phone numbers and the pass 3 days I been getting transfered and no one has been able to help me they just transfer me to some else.
13 March 2026
Reply from Insureon
Hello oved,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. On review of your account, we were unable to locate any missed communication, but your account manager has since reached out for a follow-up to understand the contact gap that occurred with your policy providers and to complete your request. We have also logged this transfer issue with our product and service team, to improve your experience moving forward.
Yours Sincerely,
The Insureon Team
i love the customer service..
i love the customer service... it's one of the best in the states.. from someone who values prompt handling of cases, this is what keeps me a customer
19 March 2026
Unprompted review
no one is helping takes days back for…
no one is helping takes days back for an email
27 February 2026
Reply from Insureon
Hello Allison,
Thank you for sharing your experience with Insureon. We appreciate your consideration to our previous response and follow-up from your account manager; please feel free to reach out to their direct line or at our main number, (800) 688-1984, to locate their information in the directory, if there is anything more you would like to discuss.
Yours Sincerely,
The Insureon Team
Had a great experience and which I…
Had a great experience and which I would had found your company earlier. Thanks again!!
13 March 2026
I really appreciated the quick and…
I really appreciated the quick and friendly demeanor of the agency's represenatives. It made everything move smoothly. The representaives were very easily accessible and provided information without much delay. Timeliness is very important.
12 March 2026
It couldn't have been easier and this…
It couldn't have been easier and this coming from a Brit running a company in West Virginia.
Well done Holly
12 March 2026
I got a workers compensation policy set…
I got a workers compensation policy set up quick and efficiently.
24 February 2026
The agents that help me are terrific…
The agents that help me are terrific and so easy to work with!
25 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.