Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... See more
Company replied
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Review summary
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Reviews shaping this summary
Really good company to have your car insurance with.Staff are friendly and helpful.Would have had 5 stars if they didn't constantly phone me as soon as my renual was due.It was close to payday and I a... See more
Company replied
The lady I spoke to was very helpful. However, I had tried to renew my policy online but couldnt so emailed to say I was having problems. IF replied and said someone had tried to contact me but maybe... See more
Company replied
Previous advisors weren’t all to helpful. little information given or solutions to help the matter at hand. however todays advisor I couldn’t fault their service
Company replied
Company details
About The Insurance Factory (Motor)
Written by the company
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Contact info
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, United Kingdom
- 0121 2963075.
- www.insurancefactory.co.uk
4.6
Excellent
4K reviews
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All simple and grest effort afforded by…
All simple and grest effort afforded by possibly mike to accommodate all needs
31 March 2026
Reply from The Insurance Factory (Motor)
Thank you for your kind words and positive feedback. We're delighted to hear that Mike provided excellent service and was able to accommodate all your needs. Your satisfaction is very important to us.
If there is anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Chris @ Insurance Factory
Very understanding & helpful agents
Very understanding & helpful agents.
Polite and they returns calls & emails.
Easy to get hold of when you need to speak to them!
4 April 2026
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words and positive feedback.
We're delighted to hear that our agents were understanding, helpful, and easy to get hold of when you needed assistance. We strive to provide excellent service, and it's wonderful to know we met your expectations.
If you need any further help, please don't hesitate to reach out.
Kind regards
Chelsea @ Insurance Factory
Stephen was exceptionally helpful and…
Stephen was exceptionally helpful and very knowledgeable. I enjoyed doing business with him and he is a great representative for your company.
1 April 2026
Reply from The Insurance Factory (Motor)
Thank you very much for taking the time to share your positive experience. We're delighted to hear that Stephen was exceptionally helpful and knowledgeable, and that you enjoyed doing business with him. He is indeed a valued member of our team and your kind words will be shared with him.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words. We're delighted to hear that you found our service great and friendly. If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words. We’re delighted to hear that you found our service professional, polite, and to the point. If there’s anything else we can assist you with regarding your policy, please don’t hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Very helpful and very clear information…
Very helpful and very clear information
Good service
30 March 2026
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words and positive feedback. We're delighted to hear that you found our service helpful and clear. At Insurance Factory, we are committed to providing excellent support to all our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words and positive feedback. We're delighted to hear that you find our team helpful and that you are happy with the service provided.
If you need any further assistance, please don't hesitate to reach out. We're always here to help.
Kind regards,
Chris @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you so much for your kind words and for taking the time to share your positive experience. We are delighted to hear that you received excellent customer service. We strive to provide the best support possible, and your feedback means a lot to us.
If you have any further questions or need assistance, please do not hesitate to get in touch.
Kind regards,
Chris @ Insurance Factory
Straightforward process and the…
Straightforward process and the Representative was extremely effecient and helpfull
9 March 2026
Reply from The Insurance Factory (Motor)
Thank you for your kind words! We're delighted to hear that you found the process straightforward and that our representative was efficient and helpful. We strive to make everything as easy as possible for our customers.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you for taking the time to share your thoughts about your experience with us.. We're delighted to hear you found our service quick and reasonably priced.
If there's anything more we can assist you with or if you have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words. We're delighted to hear that you found our service brilliant and that our team was kind and helpful. If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Michelle @ Insurance Factory
Fantastic
Molly was great. The Insurance factory really helped me get back to my business and I am very grateful.I fully recommend them. Thank you
25 February 2026
Reply from The Insurance Factory (Motor)
Thank you so much for your kind words! We're delighted to hear that Molly and the Insurance Factory team were able to support you in getting back to your business. Your recommendation means a lot to us. If you ever need any further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you for your kind feedback. We're delighted to hear that you found the process quick and easy. If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Reply from The Insurance Factory (Motor)
Thank you very much for your kind words! We're delighted to hear you had a good experience and that everything was done quickly to your satisfaction. If you need any further assistance with your policy or anything else, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Nice company
Really good company to have your car insurance with.Staff are friendly and helpful.Would have had 5 stars if they didn't constantly phone me as soon as my renual was due.It was close to payday and I appreciate the renual text but the constant calls after I had rang them to say I would be renuing my insurance but had to wait a few days was a bit disappointing 😞. Otherwise everything else is really good
5 February 2026
Reply from The Insurance Factory (Motor)
Thank you for your kind words and for choosing Insurance Factory for your insurance. We're delighted to hear our staff have been friendly and helpful throughout your experience.
We sincerely apologise for any inconvenience caused by the frequent calls around your renewal period. We appreciate your feedback and will work on ensuring our communication is more considerate and less intrusive in the future.
If you have any other concerns or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Previous advisors weren’t all to…
Previous advisors weren’t all to helpful. little information given or solutions to help the matter at hand. however todays advisor I couldn’t fault their service
7 February 2026
Reply from The Insurance Factory (Motor)
Thank you very much for your kind feedback. I’m delighted to hear that today’s advisor was able to provide you with the information and support you needed. We always strive to offer the best service possible, and your comments motivate us to continue improving.
If you have any further questions or require assistance, please don’t hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Amazing service
Amazing service, helpful going through my new insurance policy. High praises to Ian who helped get everything sorted fast.
6 February 2026
Unprompted review
Reply from The Insurance Factory (Motor)
Thank you so much for your kind words and positive feedback! We're delighted to hear that Ian was able to assist you quickly and efficiently with your new insurance policy. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Insurance Factory
Car insurance renewal
steven who i dealt with for my car insurance renewal was very polite and professional and thoroughly explained everything in a very nice manner 👍
28 January 2026
Reply from The Insurance Factory (Motor)
We're happy to hear that your car insurance renewal experience was so positive. We appreciate your kind words regarding the clear and professional service you received. Thank you for sharing your feedback. Insurance Factory.
Reply from The Insurance Factory (Motor)
We're glad you had a good experience with our company and pricing. We appreciate your positive feedback very much. Insurance Factory.
Car lnsurance Renewal
Excellent communication from the insurance staff.Straight service from all staff. Would happily recommend them.
12 January 2026
Reply from The Insurance Factory (Motor)
We're happy to hear that you received excellent communication and service from our staff. We appreciate your recommendation and thank you for your positive feedback! insurance Factory.
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