Fairly Easy booking of the tour/holiday. The portal page is a bit clunky in that there are no options to say something is N/A (not applicable) to your situation or ability leave a comment as to why. O... See more
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Review summary
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Reviews shaping this summary
IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more
Company replied
This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more
Company replied
I have booked a trip with a friend of mine departing November 2026 still 5 months to go. So far so good until now, respond quickly to my (our) questions and keep in touch communications. Then, we real... See more
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Company details
About Inspiring Vacations
Written by the company
Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.
Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.
Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.
Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.
Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.
Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.
Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.
Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.
Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.
Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.
Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.
Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.
Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.
Our Promise
We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.
Contact info
Level 2, 420 St Kilda Rd, 3004, Melbourne, Australia
- 1300 88 66 88
- support@inspiringvacations.com
- www.inspiringvacations.com
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Easy to book
so easy to book and if you need help over the phone, they are so pleasant and helpful
4 July 2026
Reply from Inspiring Vacations
Hello Joanne,
Thank you so much for taking the time to share your experience with us!
We are delighted to hear that our staff were able to provide you with prompt and effective customer service.
Kind Regards,
Inspiring Vacations
IV Holidays
We booked at the Perth travel show and all staff were wonderful, friendly and helpful
3 July 2026
Reply from Inspiring Vacations
Hello Noeline,
Thank you for attending our event in Perth!
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
Booking & consequent dealings have been…
Booking & consequent dealings have been very easy.
3 July 2026
Reply from Inspiring Vacations
Hello Pam,
Thank you so much for taking the time to share your experience with us!
We are delighted to hear that our staff were able to provide you with a great booking experience and will be sure to let them know!
Kind Regards,
Inspiring Vacations
We found the whole booking process…
We found the whole booking process quite easy.
We received our confirmation documentation quite promptly.
29 June 2026
Reply from Inspiring Vacations
Hello Neil,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
Good communication through phone call
Good communication through phone call. Would be better if I can get a reminder any outstanding matter need to be done on my side. Thank you.
29 June 2026
Reply from Inspiring Vacations
Hello Yen,
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
In regards to outstanding items or anything required from you on our end, your Traveller Hub will alert you of these. We also do send out automated email reminders regularly as well as our relevant teams contacting you in regards to anything else needed.
Kind Regards,
Inspiring Vacations
A fantastic itinerary to experience…
A fantastic itinerary to experience Japan. Great communication leading up to our tour. Great value with flights included, comfortable hotels and transportation. Wonderful guide and overall loved this tour!
9 June 2026
Unprompted review
Reply from Inspiring Vacations
Hello,
Thank you so much for taking the time to share your experience with us! We are delighted that you had such a great time on tour with us in Japan!
We sincerely appreciate your feedback and look forward to assisting you with another Inspiring Vacation again soon.
Kind Regards,
Inspiring Vacations
Great consultants, but misleading hidden fees at checkout
The travel service itself is excellent—plenty of tours to choose from, highly professional and friendly consultants, and excellent itinerary flexibility (5/5 stars for the team!).
Unfortunately, the payment experience left a bad taste in my mouth. Their payment gateway, Mint, completely misled me. The checkout screen only showed the base amount, but after completing the payment, I discovered I was hit with an undisclosed 1.4% surcharge. Normally, credit card surcharges are clearly displayed upfront. Had I been properly informed, I would have happily chosen an alternative fee-free method like a bank transfer. Total transparency is needed here, as hiding the fee until after authorization is unacceptable.
30 June 2026
Reply from Inspiring Vacations
Hello Yujie,
Thank you for the kind words about our staff and the flexibility of our itineraries, that's exactly the experience we aim to deliver.
We do appreciate you flagging the surcharge issue, and want to clarify how this works. Any applicable credit card surcharge is calculated and displayed once you enter your card number at checkout - the exact surcharge amount is always shown before you click pay, not after. We are sorry if you did not see this, but the amount is definitely always disclosed.
Kind regards,
Inspiring Vacations
platinum small group tour of Sri Lanka
The platinum small group tour of Sri Lanka was wonderful from start to finish - well-organised, amazing experiences, excellent accommodation and food. Our guide was extremely helpful, friendly and well-informed throughout all our diverse experiences. The wildlife parks were definitely a highlight for me - seeing elephants and leopards in their natural habitat up close was unforgettable!
14 June 2026
Unprompted review
Reply from Inspiring Vacations
Hello Sarah,
Thank you for your glowing review!
We are delighted to hear that you had a fantastic time with your tour guide on your recent trip to Sri Lanka. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.
We look forward to seeing you travel with Inspiring Vacations again.
Kind Regards,
Inspiring Vacations
IV is a great option for small tours
IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely) called and ensured we were caught up on communication. IV provided tour options, add ons and we were able to consider these options using an information contained on website portal.
8 June 2026
Unprompted review
Reply from Inspiring Vacations
Hello Tracy,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience and that our staff were able to assist you!
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
Better than expectations!
Every venue was fantastic and the guides provided were knowledgeable and personable. The accommodation was comfortable and convenient for the activities scheduled with helpful staff.
14 June 2026
Unprompted review
Reply from Inspiring Vacations
Hello Sally,
Thank you for sharing your positive travel experience with us! We are pleased to know that you enjoyed your holiday and had a great time.
We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.
Kind Regards,
Inspiring Vacations
Support very helpful
Support very helpful. Initially very frustrating as my emails with attachments were going to my junk mail. Support person eventually figured it out. Apparently can happen when using an iphone. Otherwise very happy.
28 June 2026
Reply from Inspiring Vacations
Hello Christine,
Thank you so much for taking the time to share your experience with us!
We sincerely appreciate your feedback and look forward to having you travel with us soon.
Kind Regards,
Inspiring Vacations
I have sent multiple email with no…
I have sent multiple email with no response, this is not acceptable and I am concerned that I have booked through you now.
27 June 2026
Reply from Inspiring Vacations
Hello,
Thank you for bringing this to our attention.
We're very sorry to hear about your recent experience. A team member will be in touch soon to speak with you further.
Kind Regards,
Inspiring Vacations
Best tour ever
It is 4.5 stars. Apart from the limited freedom(because of group tour, which is impossible to change), I belive the tour was very nice with paronomic scenic views and great activities. Thank you Dylan for such a wonderful effort guiding us through Korea. Love it!
1 July 2026
Unprompted review
Reply from Inspiring Vacations
Hello Darren,
Thank you for sharing your positive travel experience with us! We are pleased to know that you enjoyed your holiday and had a great time on tour with your guide Dylan!
We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.
Kind Regards,
Inspiring Vacations
Absolutely outstanding
Absolutely outstanding. Dylan was an awesome tour guide He went above and beyond to help me , show us everything and explain in depth. 5 star treatment Driver was an incredible driver
Loved everything
26 June 2026
Unprompted review
Reply from Inspiring Vacations
Hello Julie,
Thank you for your glowing review!
We are delighted to hear that you had a fantastic time with our tour guide Dylan as well as your driver on your recent trip. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.
We look forward to seeing you travel with Inspiring Vacations again.
Kind Regards,
Inspiring Vacations
Informative and great customer service
Informative, helpful, courteous, friendly, professional services given. Very happy with Grace who was excellent, patient, understanding, kind, knowledgeable and provided reassurance answering all my questions and concerns. Only setback is it would be ideal if your package price also includes return international air fares.
27 June 2026
Reply from Inspiring Vacations
Hello Yit,
Thank you so much for taking the time to share your experience with us!
We are delighted to hear that Grace was able to provide you with prompt and effective customer service.
In regards to international airfares, we do change the offerings of our packages from time to time depending on our airline contracts.
Kind Regards,
Inspiring Vacations
We had a great time at the travel expo…
We had a great time at the travel expo we went to in Melbourne. One thing I didn't get the number of the lovely lady that helped us at the expo. I would of like to have talked to her more about the trip and other things. Unfortunately, I don't know how to get hold of her
28 June 2026
Reply from Inspiring Vacations
Hello Leanne,
Thank you for your kind words and positive feedback!
We’re thrilled to hear that our friendly staff were able to assist with your Inspiring Vacation and that you had a lovely time at our Melbourne event.
It was Tayla who assisted you, I can see she has sent you a confirmation email with your booking details - we’ll be sure to pass on your compliments to her!
Kind Regards,
Inspiring Vacations
Consultant was easy to understand
Consultant was easy to understand. Written communication consistent with verbal information.
26 June 2026
Reply from Inspiring Vacations
Hi Narelle,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
A most amazing Japan experience
It was a most amazing experience on this tour of Japan. Very well organized. The itinerary covered the most interesting attractions of the places and activities that enhanced the experience. Pacing was just right. Both the welcome dinner and farewell dinner were great choices. Osama the tour guide is great. He gave us over and above value with lots of background information, helped us with whatever, and made us tour members feel like family. Moto-san the bus driver was very efficient and helpful. Accommodation was fine; close to town centres and accessible to shopping and eating places. Very good value. We were happy on this first visit to Japan and we will be back. My only suggestion is to mention that taking the train from airport is a cheaper option than having to take an expensive airport transfer vehicle, taxi or limousine bus.
21 June 2026
Unprompted review
Reply from Inspiring Vacations
Hello Nina,
Thank you for your kind words and positive feedback!
We’re thrilled to hear that Osama was able to assist with your Inspiring Vacation.
We’ll be sure to pass on your compliments to them.
Kind Regards,
Inspiring Vacations
Nice being guided thru a process that I…
Nice being guided thru a process that I had no idea about before signing up
25 June 2026
Reply from Inspiring Vacations
Hello,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
For the trip it would have been better…
For the trip it would have been better to have paid in a month's time. Payment was very rushed. To have been paid in 10 days. Thanks jess
24 June 2026
Reply from Inspiring Vacations
Hello Jacintha,
Thank you for bringing this to our attention.
To better assist you, please reach out to our team directly with your contact information and any specific concerns you have. As this post does not have your contact details, we are unable to follow up with you directly.
We value your input and are committed to addressing your concerns.
Kind regards,
Inspiring Vacations
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