I am a leaseholder in Nottingham. Robyn Thorpe has been our appointed IPM manager since early 2025 and has been attentive and helpful at all times. It is a great shame that in my opinion one cannot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a Landlord of a flat in Brickfield Court, Slough. IPM itself doesn’t impress me positively as a company, but Anna Dad, who is their Concierge/caretaker is amazing! She is very proactive and effi... See more
Company replied
Robyn is our building manager in DN6. Very responsive and keeps us up to date on any leaseholder changes. I recently need to change some details on the intercoms phone line and that was dealt with sw... See more
Company replied
Property Manager Natalie Coe. Since taking over our development we have seen a massive improvement in communication, work is moving forward (at last!) Yes the accounts are a different issue but when s... See more
Company replied
Company details
Contact info
6 Malton Way , DN6 7FE, Doncaster, United Kingdom
- 01302 729500
- info@inspiredpm.co.uk
- www.inspiredpropertymanagement.com
3.4
Average
807 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fantastic service for this gentleman
I spoke to a gentleman this evening who was extremely helpful.
Very professional and answered all of my questions with Clear constructive advice.
It is a rare pleasure these days to speak to somebody that is good at their job pleasant and goes out of their way to be helpful
4 June 2026
Unprompted review
Reply from IPM Ltd
Hi Debra,
Thank you so much for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that you had such a positive experience and that the colleague you spoke with was helpful, professional, and able to provide clear and constructive advice. It’s great to know they made such a strong impression.
I’ll be sure to share your kind comments with the team, as recognition like this means a great deal.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Robyn goes above and beyond to help…
Robyn goes above and beyond to help with information we need. She is also really responsive which helps when we are trying to push conveyancing matters though quickly.
3 June 2026
Unprompted review
Reply from IPM Ltd
Hi Kelly,
Thank you so much for taking the time to share your feedback — we really appreciate it.
I’m delighted to hear that Robyn has been so helpful and responsive in supporting you. It’s great to know she went above and beyond to provide the information you needed.
I’ll be sure to pass on your kind comments to Robyn - recognition like this means a great deal.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Unprofessional and non existent service…
Unprofessional and non existent service given from Zaheer, Edwin and the team. They never respond to any issues in our block, can never produce a breakdown of cost and the staff turnover is hard to keep up with. Complaints procedure always ignored, will charge us for jobs never carried out. Stay clear if you can.
1 December 2025
Unprompted review
Reply from IPM Ltd
Hi there,
Thank you for taking the time to share your feedback.
I’m very sorry to hear about your experience, and particularly your concerns around communication, service standards, and transparency.
This is not the level of service we aim to provide, and we take comments like this very seriously. We would really appreciate the opportunity to look into this matter fully and address the issues you’ve raised.
Could you please contact us directly with your details and any relevant information so we can investigate this as a priority?
trustpilot@fexcopropertyservices.co.uk
We are keen to review your concerns thoroughly and work towards a resolution.
Kind regards,
Customer Experience Team
Fexco Property Services
Beccy and Harvey
Beccy has been so professional and helpful. She has explained how things work when selling your property and has taken the time to follow up on the progress for me
I’d also like to mention Harvey Gee who has always been there to help with the management and challenges of our property block. He works so hard and has also been really helpful and professional. Thank you Harvey.
3 June 2026
Unprompted review
Reply from IPM Ltd
Hi Denise,
Thank you so much for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Beccy has been so professional and supportive in guiding you through the process of selling your property, and that her follow-up has made a positive difference during what can often be a busy time.
It’s also fantastic to hear your kind words about Harvey. We’re pleased to know he has been consistently helpful and dedicated in supporting you.
I will make sure your feedback is shared with both Beccy and Harvey, as it will mean a great deal to them.
Thank you again for your kind comments.
Kind regards,
Customer Experience Team
Fexco Property Services
A Great Start !!
My Father having recently purchased an Apartment that is managed by IPM needed me to touch base with the Office . I was lucky enough to find myself talking to Sue Wilcox who went the extra mile to answer all my questions and concerns . A Great introduction to IPM .
2 June 2026
Unprompted review
Reply from IPM Ltd
Hi Steven,
Thank you so much for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Sue provided such a positive first impression and went the extra mile to support you with your questions and concerns.
We understand how important it is to have clear guidance when settling into a new property, and it’s great to know Sue was able to help make that process easier.
I’ll be sure to pass on your kind comments to her — feedback like this means a great deal to our team.
Kind regards,
Customer Experience Team
Fexco Property Services
I have been really impressed with the service
I have been really impressed with the speed, consideration and kindness with which both Lars and Beccy have dealt with our clients matter.
I deal with many clients who are in financial difficulty and timely replies to enquiries are of the essence.
Not only did Lars and Beccy take note of the fact our clients were struggling, but they prioritised the issuing of the sales pack and answered enquiries before I even had a chance to update the relevant parties.
Quite often, in my line of work, I assist clients who are experiencing financial difficulty and yet when I relate this to third parties, it falls on deaf ears. This is not the case with Lars and Beccy. It is so reassuring there people out there who care about their work and clients, instead of just going through the motions and doing the most basic of jobs.
I hope I have the pleasure of dealing with these two decent people in the future.
29 May 2026
Unprompted review
Reply from IPM Ltd
Hi Minnie,
Thank you so much for taking the time to share such thoughtful feedback - we really do appreciate it.
I’m delighted to hear that both Lars and Beccy provided such a high level of service, particularly in what can be very sensitive and time-critical circumstances.
It’s especially encouraging to know they took the time to understand your clients’ situation and prioritised their support accordingly.
We take great pride in delivering a service that is not only efficient, but also considerate and compassionate, so it’s wonderful to hear that this came through in your experience.
I will be sure to pass your kind comments on to Lars and Beccy - it will mean a great deal to them.
Thank you again for your feedback, and we hope to work with you again in the future.
Kind regards,
Customer Experience Team
Fexco Property Services
Smooth Efficient Service
I am currently in the process of selling my property that is managed by IPM and require assistance with requested information and documents. The service i have been given for these requests since November 25 has been dealt with both quickly and efficiently and a big thanks to the input from Lars, Joanna & Anya with this.
22 May 2026
Unprompted review
Reply from IPM Ltd
Hi Jonathan,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that your experience has been smooth and efficient during your property sale, and that your requests have been handled promptly.
It’s great to know that Lars, Joanna, and Anya have all been able to support you effectively throughout the process.
I will be sure to pass on your kind comments to them, as recognition like this means a great deal to our team.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Good fast polite communication
20 May 2026
Unprompted review
Reply from IPM Ltd
Hi there,
Thank you for taking the time to share your feedback — we really appreciate it.
I’m pleased to hear that you experienced fast, polite, and efficient communication from the team.
Providing clear and responsive service is something we strive for, so it’s great to know this was reflected in your experience.
Thank you again for your kind comments.
Kind regards,
Customer Experience Team
Fexco Property Services
I meet Natalie for the first time today…
I meet Natalie for the first time today Thursday morning, at Tollbar House. After going through some of the issue's I had I was very impressed with Natalie's response.
She then told me the plans for the building work to be carried out.
All I can say the prof will be in the pudding, and support Natalie in what she says because the building is gone down hill very fast.
21 May 2026
Unprompted review
Reply from IPM Ltd
Hi Ray,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m pleased to hear that your initial meeting with Natalie was a positive one and that you found her helpful when discussing the issues you’ve been experiencing. It’s also good to know she was able to outline the planned works for the building.
We understand your concerns regarding how things have progressed, and we truly appreciate your openness. If you do need any further support or would like to discuss anything in more detail, please don’t hesitate to reach out to us.
trustpilot@fexcopropertyservices.co.uk
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Claire Sutton was very polite and…
Claire Sutton was very polite and listened to my concerns and arranged with someone else to solve the issue
20 May 2026
Unprompted review
Reply from IPM Ltd
Hi Mike,
Thank you for your feedback - we really appreciate it.
I’m pleased to hear that Claire was polite, listened to your concerns, and helped arrange a resolution. I’ll be sure to pass on your kind comments.
Kind regards,
Customer Experience Team
Fexco Property Services
I dealt with Claire Sutton who was…
I dealt with Claire Sutton who was incredibly helpful!
19 May 2026
Unprompted review
Reply from IPM Ltd
Hi Neha,
Thank you for your feedback - we really appreciate it.
I’m pleased to hear that Claire was so helpful. I’ll be sure to pass on your kind comments to her.
Kind regards,
Customer Experience Team
Fexco Property Services
The perperty manager Hollie supports my…
The perperty manager Hollie supports my tenants accessing the meter room in the weekend.
19 May 2026
Unprompted review
Reply from IPM Ltd
Hi Zhe,
Thank you for your feedback - we really appreciate it.
I’m pleased to hear that Hollie was able to support your tenants over the weekend. I’ll be sure to pass on your kind comments.
Kind regards,
Customer Experience Team
Fexco Property Services
Robyn and Dom were very helpful
Robyn and Dom were very helpful, really recommend them!
19 May 2026
Unprompted review
Reply from IPM Ltd
Hi Kitty,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Robyn and Dom were so helpful and made a positive impression. I’ll be sure to pass on your kind comments to them.
Thanks again for your recommendation!
Kind regards,
Customer Experience Team
Fexco Property Services
Brilliant service time and time again…
Brilliant service time and time again from Natalie Coe our Property Manager. Nothing too much trouble, always responds and keeps us updated on our building
15 May 2026
Unprompted review
Reply from IPM Ltd
Hi Alison,
Thank you for your feedback - we really appreciate it.
I’m delighted to hear that Natalie has continued to provide such a high level of service and keeps you well informed. I’ll be sure to pass on your kind comments to her.
Kind regards,
Customer Experience Team
Fexco Property Services
Robyn Thorpe
A huge thank you to Robyn Thorpe, Property Maintenance Team.
She responds promptly to emails and resolves issues efficiently.
15 May 2026
Unprompted review
Reply from IPM Ltd
Hi Julie,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Robyn has been so responsive and efficient in resolving your queries. I’ll be sure to pass on your kind comments to her.
Kind regards,
Customer Experience Team
Fexco Property Services
IPM have been really helpful prior to…
IPM have been really helpful prior to the sale of our property. Natalie Coe the property Manager has been particularly professional with her support . Lars who issued our pre sales pack demonstrated a going above and beyond attitude to accommodate our request to expedite the issuing of the pack . Thanks Lars this will really help with our sale. I know that some managing agents get bad press but I can say that my dealings with all departments have been really good.
13 May 2026
Unprompted review
Reply from IPM Ltd
Hi Bee,
Thank you for taking the time to share such positive feedback - we really appreciate it.
I’m delighted to hear that you’ve had a great experience with the team during your property sale, and that Natalie provided professional support throughout.
It’s also fantastic to hear that Lars was able to go above and beyond to help expedite your pre-sales pack.
I’ll be sure to pass on your kind comments to both Natalie and Lars - they’ll be very pleased to hear this.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Hannah at IPM took all my issues on…
Hannah at IPM took all my issues on board and is a true ambassador for your company
I am now retired but worked for a large company in customer service and would have loved to have someone like Hanna working for me
7 May 2026
Unprompted review
Reply from IPM Ltd
Hi Ian,
Thank you so much for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Hannah made such a positive impression and took the time to support you with your concerns. It’s fantastic to know you see her as a true ambassador for the company - feedback like this means a great deal.
I will be sure to pass your kind comments on to Hannah.
Kind regards,
Customer Experience Team
Fexco Property Services
A big shout out for Anya Mawdsley for…
A big shout out for Anya Mawdsley for her help this week in addressing what has become an intractable problem on this part of the Estate
7 May 2026
Unprompted review
Reply from IPM Ltd
Dear Debbie,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Anya delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
Hanna was very much helpful and solved…
Hanna was very much helpful and solved my issues within 10 minutes
6 May 2026
Unprompted review
Reply from IPM Ltd
Dear Debbie,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Hannah delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
What made my experience great was the…
What made my experience great was the assistant HANNAH HOYLAND. Hannah was patient, diligent, polite, and took her time to listen to what I had to say. She got all the details correct and has followed them up with the relevant individual. If all Staff were like Hannah there would be no issues for someone to sort out, thank you so much Hannah.
24 April 2026
Unprompted review
Reply from IPM Ltd
Dear Debbie,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Hannah delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
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