inniAccounts Ltd Reviews 

81
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have been using InniAccounts for more than 10 years and have consistently had a positive experience. Their team is knowledgeable, friendly, and always quick to respond to any queries I have. Th... See more

Company replied

Rated 5 out of 5 stars

Meets all my business accounting needs. Excellent, easy to use online portal. Very competitively priced. I've been using them for over 3 years. Would not hesitate to recommend to anyone who wants a on... See more

Company replied

Rated 5 out of 5 stars

Friendly approachable people, backed up by great online software that makes keeping your company accounts very easy. Depending upon the package you opt for they will do as much or as little as you ne... See more

Company replied

Rated 5 out of 5 stars

It took me a some initial time getting used to the interface but I find it really slick and wished I moved to a cloud based accountant earlier. I have a dedicated named accountant, and if they're eve... See more

Company replied

Company details

  1. Accounting Firm

Written by the company

We're a multi-award winning, innovative accountancy practice who use cloud technology to deliver an efficient, accurate and reliable accountancy service to contractors, freelancers and small businesses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

81 reviews

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4.9

All reviews

(81)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable and Professional Service for Over 10 Years

I have been using InniAccounts for more than 10 years and have consistently had a positive experience. Their team is knowledgeable, friendly, and always quick to respond to any queries I have.

Their support has made managing my accounts straightforward and stress-free. I have recommended their services to several friends, who have also had good experiences, and I will continue to recommend them.

Overall, a reliable and professional service that I am very happy with.

17 April 2026
Unprompted review
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Reply from inniAccounts Ltd

Thank you, Cesar. Ten years is a wonderful milestone and it means a great deal to know you have had such a consistently positive experience throughout. We are so pleased that managing your accounts has felt straightforward and stress-free, and we really appreciate you recommending us to friends too. Here is to many more years working together!

Jess - Customer Success Manager

Rated 5 out of 5 stars

A great service all round

A great service all round

2 April 2026
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Reply from inniAccounts Ltd

Thank you, Sam. We are really pleased to hear that and appreciate you taking the time to leave a review.

Jess - Customer Success Manager

Rated 5 out of 5 stars

Totally secure and supportive

inniAccounts continue to be meticulous, professional and patient. I feel totally secure and supported

19 March 2026
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Reply from inniAccounts Ltd

Thank you so much for your kind words, Jennifer. This really means a lot to the whole team. We're so pleased that you feel secure and supported, and we'll always be here whenever you need us.

Jess - Customer Success Manager

Rated 5 out of 5 stars

Inni Accounts is the perfect partner to…

Inni Accounts is the perfect partner to small businesses. Responsive, knowledgeable and lovely people.

15 January 2026
Unprompted review
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Reply from inniAccounts Ltd

Thanks so much, Simon — we really appreciate your kind words. We’re delighted you’ve found us responsive and helpful; that’s exactly what we aim for, and we’ll be sure to share your review with the team.

Kelsey Clarke - Office Manager

Rated 5 out of 5 stars

Amazing service!

Amazing service!

11 August 2025
Unprompted review
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Reply from inniAccounts Ltd

Thank you so much for sharing your feedback - it's really appreciated and I'm glad you're enjoying our service!

Jess - Customer Success Manager

Rated 4 out of 5 stars

4 stars, because nobody's perfect

4 stars, because nobody's perfect.
I have been with inniaccounts for 8 years.
I am hopeless with numbers, I have been in and out of IR35. I have picked up and swapped plenty of contracts. In short, I've been far from a perfect client.
But in that time my billing rate has doubled. And I'm getting calls offering me more.
Inniaccounts has been part of my success. They have allowed me to get on with doing what I do well, while calmly dealing with my confusion about everything.
Thank you.

13 December 2022
Unprompted review
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Reply from inniAccounts Ltd

Hi Matthew

Thanks for taking the time to leave such a great review. It's been our pleasure to help you for the past 8 years.

Have a lovely Christmas and let me know if there's anything we can do to get that final star next year!

Jess - Customer Success Manager

Rated 5 out of 5 stars

Really helpful team

Really helpful team

Love the software. It was easy to get my business set up and the team were fantastic.

I would highly recommend.

23 June 2022
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Reply from inniAccounts Ltd

Thank you for taking the time out to write a lovely review about our team and software at inniAccounts.

I am happy to hear you would recommend us.

I look forward to supporting you in the future as your Account Manager.

Phoebe Rigg - Account Manager

Rated 5 out of 5 stars

Setting up the company from the start…

Setting up the company from the start to compete all formalities with HMRC etc till the end was smooth and I was always informed of next steps and what to expect.

22 May 2022
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Reply from inniAccounts Ltd

Hi Chella,

Thank you for taking the time to provide a review on your recent experience with us.

It is great to hear that you were happy with our onboarding process and we look forward to supporting you and your company.

I will be sure to pass your feedback to the rest of the team!

Rob H - Senior Accountant

Rated 1 out of 5 stars

Company closure

I requested to close my company and received an outrageous quotation for £397+VAT to close down the PAYE Scheme, terminate the RTI submissions to HMRC and issue P45s. At which point I refused to pay and Inniaccount didn't start the reduction of the end of year accounts until this was resolved delaying the process.

28 June 2021
Unprompted review
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Reply from inniAccounts Ltd

Hi Mr Gambacorta,

Thank you for taking the time to leave a review, I'm sorry that you're unhappy with the cost of our closure service.

There's a lot of work involved across our team with a company closure, such as closing down your PAYE scheme at HMRC, preparing your final accounts, liaising with your liquidator and monitoring the process at HMRC and Companies House etc. These services are outside of our usual monthly fees.

We would never start the closure process until we've reached a quote that our clients are happy with, which I believe we have both now come to an agreement on.

I'm glad the issue has been resolved and wish you all the best in your future endeavours.

If you have any questions in the meantime, our team would be more than happy to assist.

Kind regards,
Jessica

Rated 5 out of 5 stars

Fantastic accountants for IT contractors

Inniaccounts have been really fantastic. They are very knowledgeable if you are an IT contractor, the software is easy to use and you will get a response from their customer service within 24 hours with any questions. On top of that they are the cheapest price on the market for the services they provide. If you are an IT contractor then they are the obvious choice for your accountants!

7 February 2021
Unprompted review
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Reply from inniAccounts Ltd

Hi Matt,

Thank you for taking the time to share your experience with inniAccounts - and for the lovely review! It’s great to hear you’re happy with our software and the service you’ve received. I’ll be sure to share your feedback with the rest of the team.

Thanks again for taking the time to write a review.

Hollie Chapman - Content Manager

Rated 5 out of 5 stars

Great team and service from the folks…

Great team and service from the folks at InniAccounts. Really glad I switched to them this year.
Knowledgeable, responsive and helpful.

21 December 2020
Unprompted review
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Reply from inniAccounts Ltd

Hi Jeff,

Thanks for taking the time to leave a review for us.

I guess at least one good thing came from 2020! I'm really glad to hear that you're happy with our service.

- Jess

Rated 5 out of 5 stars

Inniaccounts does what it says on the…

Inniaccounts does what it says on the tin. I had a fairly simple business to set up - me as sole revenue earner and spouse as 25% shareholder. I’ve gone for the service where they do book-keeping. Everything works very smoothly. Very responsive service. IT links directly with my business bank. I’ve used payroll for a temporary employee. They do everything and it’s very simple.

13 October 2020
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Reply from inniAccounts Ltd

Hi Tom,
Thank you for sharing your experience with inniAccounts and leaving a lovely review! It is nice to hear that you are happy with your software and the services which we have provided, I will pass your feedback over to the team. We hope you continue to enjoy your experience with inniAccounts.

Chloe Sims - Account Manager

Rated 5 out of 5 stars

As a brand new contractor…

As a brand new contractor who has never run their own ltd company before, inniAccounts have been crucial in allowing me to get up and running quickly! My account manager Jan is always just a quick email away from answering all my questions, and forwarding any queries onto an accountant if necessary. I always get a helpful, timely response which has been key in helping me understand what I need to do in order to manage my business successfully!

The browser management software is very easy to use, and doesn't really leave me wanting anything else from it, I can't comment on the mobile apps since I haven't used them yet.

If you are considering your first foray into contracting like me then I highly recommend inniAccounts

7 August 2020
Unprompted review
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Reply from inniAccounts Ltd

Thank you very much for your kind words. We really appreciate you taking the time to share your experiences and it's so good to hear that we've been able to help you through your new journey as a contractor! I'll make sure that your great feedback is passed onto Jan and we look forward to continuing to support you.

Sophie Maddock - Senior Account Manager

Rated 5 out of 5 stars

Fantastic service

Fantastic service, hugely knowledgeable, and leading the industry in fighting for their customers. Definitely recommend

7 August 2020
Unprompted review
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Reply from inniAccounts Ltd

Hi Jonathan,

Thank you very much for leaving such a kind review. It is great to hear that you are happy with the service that you have received from us. I will pass your message on to the rest of the team - I am sure they will be delighted!

Georgia Froggatt - Team Manager

Rated 5 out of 5 stars

I have been using InniAccounts now for…

I have been using InniAccounts now for 2 years, they are excellent.
From the free Personal Tax Returns to the yearly review with an Accountant, as well as the day to day running of the company via the easy to use software.

24 March 2020
Unprompted review
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Reply from inniAccounts Ltd

Hi David,

Great to hear that you've had a good experience using our service! We hope you stick around for the years to come!

Liam Churchill - Software Developer

Rated 5 out of 5 stars

Super slick interface and prompt responses

It took me a some initial time getting used to the interface but I find it really slick and wished I moved to a cloud based accountant earlier. I have a dedicated named accountant, and if they're ever on leave there's always someone on hand to advise. What I find really handy is when I log in, my dashboard automatically forecasts my 'free cash', due taxes etc. so enables me to plan ahead. All in all I'm really happy with their service and price. Quoting 'CA3804' when buying their service also gives a good amount off.

27 November 2019
Unprompted review
inniAccounts Ltd logo

Reply from inniAccounts Ltd

Hi Giles,
It's great to hear that you're happy with the services being provided! We work hard to make sure that there's always someone on hand to answer any questions you may have, and we're always updating our software to make your accounting easier.
We look forward to continuing to work with you in the future!

Ben Hill - Software Developer

Rated 5 out of 5 stars

When I set up my company I spoke to…

When I set up my company I spoke to some friends who had their own companies and was recomended Inni Accounts by a friend who had used the company for years. One selling point was the software, which looked quite easy to use. My accountant has been brilliant, I worried that a lot of the process would go over my head, but the help documetnation is really well written and explained, and the team answer every question promptly and happily go over every detail. I couldn't be happier, and I really didn't expect to feel so comfortable so quickly. It has really helped demistify the entire process of taking a new career path, and I am so grateful!

5 November 2019
Unprompted review
inniAccounts Ltd logo

Reply from inniAccounts Ltd

Hi Steph,

Thank you very much for leaving us such a lovely review.
It is great to hear that you are happy with the software and the service that you have received from us. I will pass your comments over to the rest of the team — I am sure they will be thrilled to hear them.
Thanks again for taking the time to write a review.

Georgia Froggatt - Team Leader

Rated 5 out of 5 stars

Professional and helpful

Accountants are very professional and helpful when you need.

8 August 2019
Unprompted review
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Reply from inniAccounts Ltd

Thank you Satya, our accountants and account managers are always here if you need any help!

Jessica Austin - Business Development Manager

Rated 5 out of 5 stars

Super-professional

Super-professional advice at all times!

21 June 2019
Unprompted review
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Reply from inniAccounts Ltd

Hi Sergey,

Thank you for your great feedback I'm sure the team would love to hear this.

Kyran Powell - Accountancy

Rated 5 out of 5 stars

Inniaccounts highly recommended

I started contracting in July 2018 and selected Inniaccounts on the recommendation of a work colleague. Inniaccounts helped me set up my limited company and I have been delighted by the service they have provided and the ease of use of their accounting software. I have no hesitation in recommending them to any contractor.

3 May 2019
Unprompted review
inniAccounts Ltd logo

Reply from inniAccounts Ltd

Hi Geoff,

Thank you for leaving such a positive review. I am glad to hear that you are happy with the service we provide and the ease of our software which we are constantly developing. We hope you continue to enjoy our service.

Kyran Powell - Accountant.

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