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InMotion Hosting Reviews 

2,855
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 682 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team and staff for being fast, patient, and knowledgeable, often resolving issues quickly and efficiently. Many highlight the exceptional customer service, noting their helpfulness and ability to troubleshoot complex problems, making the overall service superb and reliable. However, some customers also noted issues with response times, experiencing lengthy waits for live technical support or delayed replies. A few other people also felt that customer service could be inconsistent, citing difficulties in getting issues resolved, lack of escalation, or encountering unprofessional interactions.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, patience, and efficiency in... See more

Service

People report positive experiences with service, often highlighting long-term satisfaction and reliability,... See more

Website

Customers consistently note ambiguous experiences with website functionality and support, with many praising... See more

Response time

Users describe positive interactions with response times, with many reporting that their questions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support team is fast, patient, and genuinely knows their stuff — every time I've reached out, they've walked me through the issue and resolved it right away. Reliable service backed by people who... See more

Company replied

Rated 5 out of 5 stars

Donnie in tech support was very patient with me as I learned, from him, how to set up a sub domain and add an A Record for Cloudflare. I can't say everyone at InMotionHosting has been as patient and i... See more

Company replied

Rated 5 out of 5 stars

I've been with InMotion Hosting for over 10 years, which probably says more than anything else I could write. Like any hosting company, they haven't been perfect. There were times I considered... See more

Company replied

Rated 5 out of 5 stars

Inmotion Support both by live chat and phone is exceptional. Wait times on occasion can be lengthy but there hasn't been a time when my issue was not resolved. That's important in the hosting and I.T.... See more

Company replied


Company details

  1. Web Hosting Company
  2. DNS Provider
  3. Email Service Provider
  4. Software Company

About InMotion Hosting

Written by the company

InMotion Hosting is a premium web hosting provider trusted by agencies, digital teams, and growing businesses that rely on performance-first infrastructure to drive results. With over 20 years of experience and more than 170,000 satisfied customers worldwide, InMotion Hosting delivers scalable, secure, and expertly supported hosting solutions tailored to professional needs.

Performance-First Infrastructure:
Every solution we offer runs on fast, reliable, and scalable architecture, powered by our proprietary UltraStack server configuration. This platform is purpose-built for speed, stability, and resource efficiency—so your sites stay online, load quickly, and scale as your traffic grows.

Real Human Support:
When you need help, you’ll talk to a real person—no scripts, no chatbots. Our in-house support team is available 24/7/365 and includes trained experts in WordPress, cPanel, Linux, server management, and more.

Strategic Partnership:
We don’t just host your website—we help you build, secure, and optimize it. Our white glove managed hosting includes server tuning, Core Web Vitals optimization, custom software installation, and 24/7 expert human support to meet your business goals.

InMotion Hosting is more than a web host—we’re the trusted infrastructure partner for businesses that demand more. If your website drives your business, we’ll help you move faster, scale smarter, and stay secure.

Get Everything Your Website Needs to Scale

Written by the company

Hosting Tools for Professionals
Take your productivity to the next level and experience a web hosting platform that allows you to create websites fast. With our easy-to-use tools and business-ready features, you'll be able to scale your business quickly.
24x7 Expert Human Support
Every day we delight our customers with friendly service that is readily available, expert and effective. We work 24/7 to make sure your web hosting is fast, safe, and secure. Our mission is to make sure you are 100% satisfied with our products and customer service.

100% Satisfaction Guarantee

Industry-Leading Money-Back Guarantee

Industry-Leading Money-Back Guarantee

We stand behind our products and customer service. We guarantee that you will always get reliable hosting, helpful support and professional service. Our industry-leading 90-Day Money-Back Guarantee allows you to have peace of mind and to try our services risk-free.

Terms and restrictions apply. 90-day money-back guarantee is available on certain hosting plans and term lengths. Money-back guarantee does not apply to addons, domains, or professional services.


Contact info

Agency Partner Program

Join our new Agency Program to earn commissions on hosting for clients

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,855)

677 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always Impressed

I have been with Inmotionhosting.com for almost two decades. They never fail to impress. I own two businesses. When I think about my own customer service, I strive to be as good as these folks. They have seen me through start up, prosperity, and soon into retirement. They have been the silent partner that keeps the technology running. Together, we have taught science classes to 76,000 students in 97 countries seamlessly over the last twenty years. To God be all the glory, but Inmotion gets a big high five from us here at Red Wagon Tutorials. We could not have done any of this without them.”

2 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Steve,

We appreciate your long-term loyalty and are glad that we could support your businesses over the years. It's wonderful to hear about the positive impact you've made, and we're honored to have played a part in your success. Thank you for sharing your experience!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. We have used InMotion for our server hosting for many years. Kurtis is a good example of the friendly, skilled staff we experience. He went beyond fixing my problem by also providing instructions to help alleviate the issue in the future.

19 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Laura,

We appreciate your long-term business and are so glad you have had excellent customer service experiences. It's great to hear that our team is friendly and skilled, and provides helpful instructions. Thank you!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

The staff had always been very helpful

The staff had always been very helpful. I have dealt with them on many occasions in the last 6-7 years, whenever I needed help or advice regarding anything related to the hosting. Every issue or query I ever had, was always resolved in record time. I really don’t know how else to say, rather than: “they are brilliant. 🤩. “

13 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

We're happy to hear that our team has consistently provided brilliant support over the years. It's great to know our assistance has been helpful and efficient whenever you've needed it. Thanks for your positive feedback!

Jana T. - Brand Ambassador

Rated 4 out of 5 stars

InMotion is a great English speaking…

InMotion is a great English speaking help personnel. My only issue I have is the sales team sold me an account telling me in writing they have Joomla techs on staff which they do not. I am a seasoned Joomla user so not a huge deal for me but if you are a Joomla developer and need lots of assistance this may not be the place for you.

22 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Wade,

We're happy to hear you had a positive experience with our support team. We regret that we didn't meet your expectations regarding Joomla support and will review our sales information.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

InMotion Hosting has been our host for…many years

InMotion Hosting has been our host for many years.
We recently had a problem with a County Government
receiving our emails. InMotion Hosting was quick to response and communicate directly with the County IT
person and after figuring out what was happening, got the problem resolved.

thanks InMotion!

16 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Charlie,

We're happy to hear that we could quickly resolve the email issue you were experiencing. We appreciate your long-term business and thank you for the positive feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Inmotion Tech Support A++

My site had been down all day and it did not matter what I tried I could not get the site back up and working. At Inmotion Tech support I was lucky enough to get Scott as my tech person. The fix was not easy and Scott hung in there until he got my site back up and running. The Chat Support is one of the big reasons why I have used Inmotion Hosting for years. I highly recommend them and no this is not an affiliate recommending Inmotion Hosting.

19 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

David,

We appreciate you sharing your experience! We're happy to hear that our support team was able to get your site back up and running. It's great to know the chat support has been helpful for you over the years. Thanks for recommending our services!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Excellent technical support

Excellent technical support. Patient and productive investigation into a problem with email.

19 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Michelle,

Thanks for the feedback. We're always happy to hear that our technical support team provides such excellent support.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

EASY ACCESS TO ASSISTANCE

EASY ACCESS TO ASSISTANCE -
SERVICE PROVIDER KNEW IMMEDIATELY HOW TO FIX MY PROLEM .... PROBLEM RESOLVED IN MINUTES

I AM TECHNICAL SKILL CHALLENGED - SERVICE PROVIDER UNDERSTOOD MY INARTICULATE EXPLANATION WITHOUT MY STRUGLE TO EXPLAIN...

18 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

We're happy to hear that assistance was easily accessible and your issue was quickly resolved. We appreciate that our service provider understood your explanation and efficiently fixed the problem. Thank you for your positive feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

I don't have an issue with down time…

I don't have an issue with down time with their servers. Reponsive to support questions.

17 March 2026
InMotion Hosting logo

Reply from InMotion Hosting

Charles,

We're happy to hear that you find our servers reliable and our support team responsive. We appreciate your positive feedback and your time.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Easy peasy.

17 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Happy Cat,

We're so glad our process was quick and effortless for you. Thanks for your feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Helpful Support

I really like the way that tech support interacts with me. The give the impression that your personnel are genuinely in helping me resolve my issues. None of this would be possible through chat or ticket arrangements. It is impressive that Inmotion Hosting continues to have telephone support.

14 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Robert,

We appreciate that our tech support team makes you feel supported. It is wonderful to hear that our telephone support is helpful for your issue resolution. Thank you for your feedback.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Excellant servise

I have been with WebHosting Hub for about 12 years and their team has always been beyond helpful. I would recommend them to anyone who needs hosting,

12 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Carl,

We appreciate your long-term loyalty and are so glad to hear that our team has consistently provided helpful support over the past 12 years. Thanks for recommending us!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

InMotion CS is AWESOME

Eric was super helpful to me in getting a staging environment set up, walking me through the steps necessary to clone the site and was there and very responsive as soon as I responded to emails. I really appreciate the help provided!

13 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Harold,

This review is AWESOME! It's great to hear that our team was helpful in setting up your staging environment. We appreciate you taking the time to leave us this positive feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Over my expectations.

Over my expectations.

I have been with inMotion Hosting for more than 10 years now. Currently hosting 4 shared accounts and 1 VPS. They have been very professional and friendly. I have not faced any disappointments.

14 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Steven,

We appreciate your long-term loyalty and are so glad to hear that our services have consistently met your expectations over the past decade.

Thank you for your positive feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Hacked website got solved in less than a week.

I've been with InMotionHosting for more than 12 years now. Not because I fear of changing hosting and moving my data, but because its simple.

I can't really compare cost, haven't checked yet. But one thing is sure, they make everything easy for you when there's a problem.

I host mainly personal websites and non-profits so I don't make a ton of money from them. So when one of my website got Hacked, they were quick to fix the issue. Cost me quite a bit, but nothing compared to the damage it could have done if I tried to fix it myself.

Maitrey was really helpful in that process.

Again, if you're not a dev or a web professional like me and have an issue with your website, they know what they're doing and they're fast.

27 February 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

We appreciate your loyalty over the past 12 years. We're glad our support team was able to quickly resolve the hacking issue on your website.

It's great to know that our team's expertise provided you with peace of mind. Thanks for sharing your positive experience!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Surpassed expectations.

They were very efficient at solving my problem. I didn't have to learn any new technical stuff.

12 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Wayne,

We're happy to hear that we efficiently resolved the issue for you. We appreciate that you didn't have to learn any new technical skills. You can leave that to the expert at InMotion Hosting.

Jana T. - Band Ambassador

Rated 5 out of 5 stars

Was able to complete all updates…

Was able to complete all updates successfully.

10 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Douglas,

We're happy to hear that you were able to complete all the updates successfully. Thank you for your positive feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Always Amazed By IMH!

We have been with IMH for over 4 years and have never had any problems. The support is always top-notch! Jamie F with Solutions was a lifesaver when we upgraded our dedicated server. He made the transition as smooth and seamless as possible. Would highly recommend IMH for general hosting and advanced server configurations.

2 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Eric,

We appreciate your continued trust over the past four years. We're happy to hear that our support has consistently met your expectations. It's great to know the server upgrade went smoothly, and we appreciate this amazing feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Reliable service and speedy customer…

Reliable service and speedy customer service. Winning!

10 March 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Tony,

We're happy to hear that our service was reliable and fast! Thank you for your positive feedback; we appreciate it greatly. Keep winning.

Jana T. - Brand Ambassador

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