Inmod Reviews 

The customer service Sara F provided me was off-the-charts great! She was prompt, professional, helpful and friendly. I highly recommend doing business with Inmod.

Great company to work with and they have a ton of high quality products. Sara in Customer Service is easy to work with and is extremely focused on customer satisfaction. Highly recommend!

Great products, I love the beautiful wishbone back chair i ordered! I had some issues with sizes, etc but I contacted customer service - an A plus. No doubt I will always use INMOD as my go to furniture site.

I bought a table off of Inmod and never received a confirmation about delivery. I reached out and then was told that actually the table they sold me wasn’t in stock and that they wouldn’t be stocking it anymore. They offered to find me another table of the same style and came back with one option in which the cost was $1700 more than what I was paying. To ease the pain they offered a discount of $300 for the issue. Come to find out that is $40 LESS than the 10% discount I would have received for signing up with my email.

The chairs arrived within a week and they are beautiful! great quality!!

I am so thrilled! The, now whole, bedroom set looks amazing and is exactly what I was hoping it would be! Totally worth the wait!

My experience with Inmod was great and this order would not have been successful without Sara F, Brian G, and all the team members involved. I really appreciated the amazing customer service and communications. Through all the delays and 1 damaged item, they kept up the communications and assurances. For me, that shows the strength of their customer service vs an order that just went completely smooth. Its easy when orders go seemlessly (we wish they ALL did). So when an order does go wrong, that is when a client can see the real quality of the customer services team members. Well done Inmod!!!

This is one of the few online companies I have worked with where an actual person picks up their phone when you call, as well as listens to problems you are having with your order. InMod was cooperative, generous with their time, kept up regular and helpful communication, and did more than most to make me, the customer, happy. They are terrific!

There were a few complications in my delivery by the freight forwarding company. Erik at Inmod went above and beyond to remedy the situation quickly. The sofa I purchased was even better than described. Highly recommend!

In response to vendor reply: Appreciate the response, I was not questioning the quality of Inmods products or the Egg Chair (as I said I liked it enough to want to get one and also like many other offerings on the site), the only reason I asked was the Egg Chair I saw in person, the owner said the line-in jack no longer worked (bluetooth still worked though). He had no idea how to have it fixed, thus my question, how can I have it fixed if there were an issue like that actual event. As for getting email responses to my inquiry from the vendor, yes I do know how to check junk mail and even how to search my email which was done in all three instances...if anything was sent, it never reached my inbox, junk or otherwise. Again, things happen and why I attempted to contact several times. Also why my impression was it was avoidance. As for youtube glad to see the comments have been re-enabled.
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Contacted Inmod via their website several times, weeks apart each time, with an inquiry and they never responded. I was very interested in their Stereo Egg Chair but had a legitimate question regarding how to repair or replace the audio components should there be an issue. For a chair that is almost $3K this seems a legitimate question. I did not expect Inmod would provide repairs but hoped they could point to the manufacturer who could provide instruction on how to access, order replacement module or refer to a repair resource. Even if Inmod had simply said sorry it cannot be repaired, then I at least could decide if was worth the risk. Unfortunately, they ignored my inquiries. After getting no response, I saw they had just posted a Youtube video of the Egg Chair while looking for other sources for the Egg Chair, so I asked the question there. I said I liked the chair but wanted to know it was possible to access and repair/replace audio components if needed...next day they had deleted their video and reposted it with comments turned off, seemingly to keep others from seeing the question as well and prevent me from reposting the question. Their response was unfortunate as I liked their site, they have some nice products, but to give up a $3K sale for a question regarding a $50 part seems very odd. This lack of exchange and active avoidance seems sketchy and certainly not customer focused. Gave 1 star for thei product offering and another given these are tough times and sure they have some good employees, unfortunately I wasnt lucky enough to get one.

I would like to say "thank you" to Erik, again, for his impeccable and prompt customer service, in resolving a slight delivery mishap. In this day and age that means a lot! I look forward to doing business with InMod in the future.

Wonderful experience from the time I ordered my new sofa to delivery. It came earlier than expected and was even better looking in person.
After a little snafu with some missing bolts - and quick call to InMod, I was helped by the most polite customer service rep, Erik.
I couldn't be happier with the final result!

What started as a disappointing experience when the sofa arrived and just didn't fit the space well, turned into a great experience with their customer service team. I asked to return and then was offered another option which made more sense for us and showed that the company cares about taking care of the customer. I will be a customer again!

I like the store very much & customer service is outstanding. There was a problem with the seat of a chair I had purchased. I contacted customer service and they promptly sent the replacement. Could not have gone better!

I was looking at a sectional and called and spoke to a customer service rep about delivery times since I was moving. She asked for the color and model of the sectional I was interested in and gave me information on delivery. She never mentioned that there was low stock or the possibility of a back order. I placed my order and days later I got a notice that it was back ordered and was two months out. And, had I’ve been given the back order information the day of the order or even in the next couple of days, I would’ve been able to take it vantage of Black Friday and cyber Monday deals. However with their slow response and backorder I missed out. Very disappointed

I ordered 2 couches for a design job. The space was still having work done so I did not open the boxes, as I did not want the items to be damaged. When the work was complete I opened the boxes and found that the couches were completely different in color and material than what I saw online. I honestly thought I had been shipped the wrong items. When I contacted them for an exchange, I was told computer screens can make items look different and they offered 30% off if I wanted to order two more couches. They said they would not refund or exchange the couches I already received. Needless to say I am very disappointed, as I have to use items in the design that are not as cohesive as what I thought I was getting.

This is an incredible company and so easy to deal with. I had one of five black glass shelves arrived damaged and it was no problem getting it replaced it came within three weeks and no problems whatsoever their products are absolutely fabulous- workmanship is great and they are far and above most companies in dealing with customer service. Their customer service is very receptive and prompt and deal with the problem immediately

We ordered a sofa and paid for the inside delivery and setup. The sofa far exceeded our expectations especially for the cost; however, the delivery provider/service was lacking. They arrived over 2 hours after we received a text indicating they would be at the apartment in 9 minutes. Only one person showed up to deliver the sofa up 2 flights of stairs so he placed the sofa on a hand truck, slamming it on the stairs all the way up. My daughter, feeling sorry for him, gave him a $40 tip and thanked him. Imagine her shock when she walked out her front door and found all of the trash blocking the apartment corridor. We contacted the delivery person first to request that he return and remove the trash (this service is included in the delivery cost) because the apartment complex was threatening to fine my daughter but he refused saying it wasn’t his responsibility. Next we contacted Inmod for assistance and Chelsi with their customer service dept was extremely helpful. Since she was not able to reach the delivery company in time, we had to make arrangements to dispose of the trash but she apologized and offered a 60% refund on the delivery fees, following up in a very timely manner. In the future I will be shopping at Inmod for all of my furniture purchases. Its so refreshing to do business with a company that stands behind their products and their services!

I ordered a sofa from inmod and the packaging and delivery was great. I received it even sooner than promised. However, when I opened the packaging I found what appears to be a cut on top of one arm. The packaging was fine so I feel the cut must have been there prior to packing. I emailed inmod immediately with a picture of the damage. That was a week ago and I have not heard anything. The sofa itself is just ok. I wouldn't buy it again but that's my fault for not carefully checking measurements. The seating area is narrow for my height.

We had some issues with delivery dates and Erik immediately arranged for a date that would work for us since we're not living there at the moment. When it was delivered it, unfortunately, came damaged and once again Erik worked out all the details for a redelivery and turned a negative situation into a positive one. He is a true professional and it's a pleasure working with him. You're very fortunate to have Erik as one of your salespeople.

We loved our chairs from INMOD, just as pictured. When one small part was missing, we contacted their customer service. Erik took over, confirmed what part we needed, followed up with a tracking number and made sure we received the parts. It is so refreshing to deal with one person, who knows the situation, responds quickly and stays in touch. He was knowledgeable, professional, pleasant and courteous. What more could one ask for, he truly defines what we all want in "Customer Service". I would never hesitate to order from Inmod in the future.