INKA - Original Equipment Reviews 

428
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving orders, often waiting weeks or months beyond advertised delivery times, with some never receiving products. People frequently experienced a lack of communication, noting that emails were ignored, making it difficult to get updates. Consumers often struggled to obtain refunds, many resorting to banks or PayPal to reclaim money after long periods of company silence. However, some customers praised the product quality, describing seat covers as well-made, durable, and fitting perfectly, enhancing vehicle interiors. Conversely, a small portion of people received products with missing parts, incorrect items, or experienced poor fit, sometimes covering safety features.

What people talk about most

Order

People report negative experiences with order, with many customers expressing significant dissatisfaction due... See more

Product

Customers had ambiguous experiences with product, with many expressing significant dissatisfaction regarding... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting long delays and... See more

Response time

Reviewers express widespread dissatisfaction with response times, frequently reporting a lack of... See more

Delivery service

Consumers find delivery service to be consistently negative, with many experiencing significant delays far... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered complete front row seat covers for my Discovery 4 on 11th Jan 26. Order confirmed, then no further correspondence. Emails asking for updates were ignored. Covers delivered out of the blue 11... See more

Rated 1 out of 5 stars

Worst company I have ever used, took over 12 weeks for delivery, communication is dreadful. Was promised 10% back if I wait for the cover when I asked for refund. Like an idiot I waited, now no refund... See more

Rated 1 out of 5 stars

God awful company. Ordered a set of seat covers for my new van. Ended up getting a refund after 2 months of waiting for my product without any result. I was in contact with their customer services m... See more

Rated 1 out of 5 stars

Horrific company, Avoid at all cost. Lies after lies, Why are they taking orders for goods they can't supply. Promise after Promise but no seat covers , I've got a new van with dirty seats due... See more


Company details

  1. Auto Parts Manufacturer

Written by the company

Inka is a dynamic lifestyle brand specialising in tailored, premium-quality vehicle seat covers & floor mats. We draw on our heritage of combining quality and fine craftsmanship with innovation and exquisite design to create our own quintessential style that is specifically engineered to be fit for purpose. Our premium quality products offer longevity and authenticity by being at the cutting edge of engineering, design, and styling, utilising the finest high-performance materials available today. Our sister company Auto Kit International Ltd is a well-established supplier of high-quality leather trim and tailored interior accessories for leading car manufacturers’ including Jaguar Land Rover, Mercedes-Benz, VW (Volkswagen) , Nissan, Renault, Ford, Man and Audi. This has given Inka access to the original equipment specifications and materials used during manufacture ensuring our products consistently exceed expectations. Inka tailored seat covers are designed & tested with safety as the highest priority. Our tailored seat cover range is designed to allow normal air-bag deployment and accommodate ISOFIX where applicable. OUR MISSION: “TO BECOME THE GLOBAL CENTRE OF EXCELLENCE IN THE: DESIGN, DEVELOPMENT, MANUFACTURE & RETAIL OF BESPOKE SEAT COVERS FOR THE TRANSPORTATION SECTOR"


Contact info

1.5

Bad

TrustScore 1.5 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

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1.5

All reviews

(428)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complete scam

Complete scam. I wish I had looked here first. Ordered 8 weeks ago. After a couple days DHL claim they have your order then it goes to delayed. Every time you chase the company they tell you your item is just finishing embroidery. I chased time and time again and was told they will be shipped this week. Finally after much arguing they have issued a refund. Do not waste your time here.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Ford custom seat covers

I found the website very easy to use for the order, I did email asking for updates and always got a reply straight away, the quality of the covers is top class and a good fit, if your thinking of getting some, don’t think just order you won’t be disappointed !!
Rich

6 November 2025
Unprompted review
Rated 3 out of 5 stars

Good covers if you’re prepared to wait

The covers are good quality but did take ages to come, I did initially review to say this was a scam but as I’m now in receipt of the seat covers I am happy to say it isn’t. However, do not believe the 5-7 days stated on the website, more like 4-6 weeks.
I’m happy now I’ve received them, but the companies communications need to be better and lead times quoted need to be reviewed for sure.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Waiting over 2 weeks dhl said on 3…

Waiting over 2 weeks dhl said on 3 occassions its getting delivered then said its not arrived from inka meanshile my vans gettimg ruined and im £125 inka no help and cant call them!! Wish i had of read reviews on trustpilot. AVOID!!!

10 October 2025
Unprompted review
Rated 3 out of 5 stars

Be patient

The seat covers for my vw van arrived 3 weeks after I ordered them. Not an eternity but a bit longer than I was expecting and it wasn’t until I had ordered them that I read the online reviews of people who had waited a lot longer than me or even had given up and asked for their money back. Thankfully,they are very good quality and fit perfectly and I would recommend them as a product but be aware you may have a wait on your hands.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

After being pleased with my first set I…

After being pleased with my first set I ordered a second for my new van, 8 weeks later, numerous requests for updates, every time being told they were nearly ready and would be shipped that week, I’ve finally had to contact my credit card company and report them as they just ignored my refund requests. Very unprofessional, I’d avoid!!

10 September 2025
Unprompted review
Rated 2 out of 5 stars

I’ve ordered from inka about 8 times

I’ve ordered from inka about 8 times, the seat covers are great but there delivery times can be terrible. I’ve waited months for some orders even when there in stock with me having to email multiple times to find out what’s happening. If you don’t mind waiting and are in no rush then i would consider. It’s the last time for me as i find them to unreliable

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Read reviews after ordering

Read some reviews after ordering seat covers for my transit custom after 2-3 weeks contacted Mike was assured in stitching process. Then given date for two weeks later and I am happy to say they are top notch quality. Be patient they are worth the wait.👍👍

29 August 2025
Unprompted review
Rated 4 out of 5 stars

Excellent quality. 8 weeks delivery

I read the reviews and was ready for a wait. It took approximately 8 weeks from ordering for me to receive the seat covers.
All I can say is that they are excellent quality and well worth the wait.
The seat covers of very well made and very tight fitting. Do not attempt to fit yourself if you have not got strong fingers and thumbs

23 August 2025
Unprompted review
Rated 4 out of 5 stars

Great product

Very pleased with the seat covers and floor mat for my VW Transporter. Quality and fit is excellent although because the fit is so good it is quite hard work to fit them. Would have been 5 star review but for the longer than expected waiy for delivery. Worth it in the end!

8 August 2025
Unprompted review
Rated 4 out of 5 stars

Must admit that although it did take a…

Must admit that although it did take a few weeks for my order to arrive in the end after expecting it to be arriving after about 5 days as advertised I am very impressed.

The seat covers for my VW Transporter look mint.

Fit really well and definitely worth the wait.

I would definitely advise the company to explain to customers that the covers are custom made and take a few weeks to be produced. Definitely worth the wait and the covers are great 👍

6 August 2025
Unprompted review
Rated 1 out of 5 stars

Hopefully not been scammed

I would like to say the product is fantastic, but until they actually deliver my order then I will stick with the 1 star review. Ordered 3 weeks ago, at the time of ordering say 1-3 business days for delivery and in stock. No communication from them and cannot phone to chase. The website still says in stock and ready for delivery. Why lie about things when clearly they have a good product for those who eventually get there order.

26 July 2025
Unprompted review
Rated 4 out of 5 stars

Transit custom van mats

The reason for four star review is because of the long wait time which wouldn’t of be a problem if I was informed on the wait time, but that aside the product itself is quality and worth the wait, the transit custom floor mates I ordered fit perfectly and look very stylish. Also communication was very good with emails being replied to very quickly. So all in all I would use this company again thank you

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid purchasing off these liars

Nothing worse than being lied to about delivery times other than when the item turns up it’s absolute junk.
At the moment I’m still waiting for it to turn up.
I will never purchase anything off these liars again

11 July 2025
Unprompted review
Rated 1 out of 5 stars

This company as taken my money and…

This company as taken my money and didn’t send me my delivery.
I’m begging you people who reads this message DO NOT BUY from this company.

There no telephone number as it directly sends you a email.

I have sent 7/ 8 emails and still haven’t heard back regarding a delivery from June 25th.

If you do part with your money I m telling you now that you won’t receive anything…

Lee Walters.

25 June 2025
Unprompted review

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