Inghams Reviews 

3,466
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the friendly, knowledgeable, and attentive resort staff who provide exceptional local guidance, helpful recommendations, and support throughout the entire trip. Guests also highlight the wonderful accommodations, excellent dining options, smooth travel arrangements, and well-organized activities that make every single holiday truly memorable. However, some customers also noted frustrating experiences regarding long waiting times, heavy congestion, and unexpected delays during airport transfers or flights. A few reviewers additionally mentioned occasional shortcomings with travel logistics, communication issues with local teams, or dining quality at specific partner hotels.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Holidays

People report positive experiences with holidays, highlighting well-organized trips and attentive resort... See more

Service

Clients share positive opinions on service, highlighting fantastic staff and efficient assistance from start... See more

Location

Consumers find location to be positive, highlighting wonderful settings and excellent central positioning... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previously used Crystal for years, but split departures with a group no longer offered !, so thought we’d try Inghams. Everything was superb !, resort rep Ryan (Selva Val Gardena) was brilliant wit... See more

Company replied

Rated 5 out of 5 stars

This is our second year of travelling with Inghams. Service from start to finish was excellent. Love that you have access to a rep with local knowledge prior to your holiday starting which helps pla... See more

Company replied

Rated 5 out of 5 stars

Just returned from our third Inghams ski holiday, second to Selva Val Gardena, staying in Chalet Soldenella. The chalet is in an excellent central location, between the two main lifts. Chalet manager... See more

Company replied

Rated 5 out of 5 stars

Just home from a b&b week in the Dolomites. Excellent service throughout. Had BA flights with 23kgs luggage and a no charge option to use it for skis. Accommodation superb (villa Anna in selva) and... See more

Company replied


Company details

  1. Tour Operator
  2. Flights Search Site
  3. Hotel
  4. Ski Holidays

Written by the company

THE SKI, WALKING AND LAPLAND HOLIDAY EXPERTS. The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure - you’ve found your people. Tap into 90 years of exploring the outdoors. Get the tips, experience and protection you expect from an established travel team, with enough flexibility to make the holiday yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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4.5

All reviews

(3,466)

220 reviews in the last 12 months

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Rated 2 out of 5 stars

Zero Representative Presence

The overall hotel and resort were fantastic but we might as well have booked this ourselves as the Ingram’s staff completely forgot about our group of 9 people.

The only time that we saw an Ingram’s rep was when we were collected from the airport and dropped off at the airport.

Other Ingram’s clients that we spoke to at the airport had a completely different experience. A small group of 2 people had an Ingram’s rep at their hotel every single day where as we were left completely to ourselves and arranged our own activities.

Upon submitting this feedback Ingram’s did not even bother to contact a single person in our group with an explanation or an apology.

Unfortunately we will not be using them again nor recommending them to anyone else.

10 January 2026
Unprompted review
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Reply from Inghams

Thanks, Ryan, for sharing your review. I'm sorry that you were disappointed at not meeting our Destination Expert locally. Not all resorts have an in person representative, however contact numbers are always provided for guests in any emergency situation, or for queries and questions.
We do mention when completing Feedback Forms that we do not respond to these, however, you can contact us at Guest Relations should you wish to have a further discussion and responce. Our email is guest.relations@inghams.co.uk.
Warm Regards, Natalie, Inghams Guest Relations

Rated 2 out of 5 stars

Website does not work!

I have no complaints about Inghams holidays in the past, but their current website is appalling. It is confusing right from the start, but is actually impossible to follow through, and if you try to put in a date the page just disappears.

4 February 2026
Unprompted review
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Reply from Inghams

Thanks, Susy, for sharing your review. I'm sorry that you are finding the website to be confusing. Our Reservations team would be happy to answer any questions you have and search for your next holiday. You can call in on 01483-319625
Warm Regards, Natalie, Inghams Guest Relations.

Rated 5 out of 5 stars

Our fifth time in Levi

Our fifth time in Levi, Finland with Inghams, first after a six year break and it is still the best, will be back 2027

25 January 2026
Unprompted review
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Reply from Inghams

Thanks, Karl, for sharing your review. Welcome Back! We look forward to seeing you in 2027 for visit number 6.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Stayed at Levi spa hotel

Stayed at Levi spa hotel, half board basis, the hotel had separate cabins which were basic but good, the food was plentiful on help your self basis and very good. It's only 15 mins from kittila airport and every excursion is only 15 mins away, the little town of levi us just over the road and the ski slope is next door. There are a couple of coffe houses, pubs and souvenir shops, and a handy supermarket, this area is stunning (January) absolutely beautiful I've never seen so much snow and the activities are breathtaking. I honestly had the best holiday ever. Ingham staff were all so helpful and attentive, they made everything so easy. Thanks Inghams for a great holiday.

18 January 2026
Unprompted review
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Reply from Inghams

Thanks, Debs, for sharing your review of Levi and your kind words for the Inghams team. I'm delighted that you had a great holiday in Lapland, it truly is a beautiful place to visit.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Great skiing holiday in Alpe D'Huez at…

Great skiing holiday in Alpe D'Huez at Chalet La Breche, the chalet team were fantastic and catered for everyone's needs, they couldn't have been more helpful and the resort team kept us up to date with all the information we needed for on and off the slopes, plus all the other guests were all friendly and fun too, we couldn't have asked for a better week.

24 January 2026
Unprompted review
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Reply from Inghams

Thanks, Duncan, for sharing your review and kind words for the team at Chalet La Breche, which I will of course, share with them. I'm delighted that you had a great week skiing in Alpe d'Huez, and we look forward to seeing you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

A fabulous trip to Norway

A fabulous trip to Norway. Spectacular scenery. lovely people and outstanding food. Inghams team were great, a real asset.

25 January 2026
Unprompted review
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Reply from Inghams

Thanks, Emma, for sharing your review and kind words for the team. I'm delighted that you had a fabulous trip to Norway, and I hope we can welcome you back again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

They were just incredible from the…

They were just incredible from the moment we booked until we boarded the plane, they are the best company I have ever booked with and I’ll be using them again for next years trip for certain. Life long customer

25 January 2026
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Reply from Inghams

Thanks, Sarah, for your very kind words and your 5* review.
We cannot wait to see you again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Great hosts and chalet

Great chalet - La Breche in Alpes D’Huez, hot tub, sauna, games room and good size en-suite bedrooms.

The best bit was our chalet hosts, Penny and Fin were amazing, nothing to much, diligent and really friendly.

24 January 2026
Unprompted review
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Reply from Inghams

Thanks, Mark, for sharing your review and your kind words for the team at Chalet La Breche which I will be sure to share with them.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

An excellent holiday in a lovely place

An excellent holiday in a lovely place, with very pleasant people and plenty of support if needed.

24 January 2026
Unprompted review
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Reply from Inghams

Thanks, Ann, for your review. I'm pleased that you had an excellent holiday with us, and hope we can welcome you back again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Extremely great experience overall

Extremely great experience overall. Our hosts are Becca and Tristan at Chalet Cedre Blanc (Meribel). Always very good food and wine, the hosts are super friendly and accommodating. Great baked goods everyday to look forward too. Scenary is unreal from the Chalet. Modern facilities, clean and full set of toiletries. Sauna was great too. We felt very well taken care of. Would 100% go back if we have the chance.

24 January 2026
Unprompted review
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Reply from Inghams

Thanks for your kind words for the team at Chalet Cedre Blanc which I will share with them. I'm pleased that you had a great experience with us, and hope we will see you again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

CONSISTENT GOOD SERVICE OVER A NUMBER OF YEARS

The beauty of the Dolomites, the picturesqueness of Arabba and the wonderful Evaldo Hotel

24 January 2026
Unprompted review
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Reply from Inghams

Thanks, Michael, for sharing your review and kind words for us.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Just home from a b&b week in the…

Just home from a b&b week in the Dolomites. Excellent service throughout. Had BA flights with 23kgs luggage and a no charge option to use it for skis.
Accommodation superb (villa Anna in selva) and had a single room so no supplements which is quite rare. Still an expensive place to stay but not when single supplements are typical elsewhere and the hotels and food leave France a very distant comparator.
Resort beautiful and has the largest linked area in the world at 1200kms with well over 90% snow cannoned so guaranteed to be great provided it’s cold.

24 January 2026
Unprompted review
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Reply from Inghams

Thanks, James, for sharing your review of the Villa Anna, and the surrounding area. It will be helpful to future guests, and solo travellers looking for recommendations.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 4 out of 5 stars

Excellent location

Helpful when booking, excellent choice of resort and hotel - Edelweiss and Gurgl in Obergurgl. Food and facilities superb making for a thoroughly enjoyable holiday. Only marked down due to transfer from hotel was a bit late so airport experience was stressful.

31 January 2026
Unprompted review
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Reply from Inghams

Thanks, Ed, for sharing your review. I'm pleased that you were happy with your choice of the Hotel Edelweiss in Obergurgl. I'm sorry that your return transfer caused some stress by being late.
We look forward to welcoming you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 4 out of 5 stars

Reliable performance over the years

Reliable, reasonable pricing, great range of accommodation and products.
Obergurgl & Hochgurgl as good as ever (visit No.6)
Barely any lift queues, good piste quality (even though thin cover off-piste), and all runs open.
6-day free access to Sölden now included - plus free bus service from early morning till late evening.
Hotel Alpenaussicht was 'disappointing' .. undergone a makeover since last visit. It's gone from beautiful Tirolean carved wood panels to Scandi minimalist - you could have been in a trendy IBIS Hotel anywhere in EU. No character. No charm. No 'warmth'. Lots of petty rules. We heard "No" more often than "Yes, of course".
Breakfast & dinner buffets were all 'adequate' .. but previously they were wonderful. Canteen style service!
Asked to leave table by 8pm!
Still charging for tap water! 😡
No tea/coffee facilities, slippers, or bathrobes in bedrooms. Charge for Spa bathrobe €10 .. "for laundry service"!
Not allowed to take glasses to bedroom! (only small, flimsy plastic, disposable ones provided).
Only allowed one Solden piste map per group (x4)!
No skiwear or rukkies in bar.
No guest lounge .. only small bar.
Managers/owners? were charmless .. tho other staff were v.good.
We won't be using this hotel again.

17 January 2026
Unprompted review
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Reply from Inghams

Thanks, Donald, for sharing your review. I'm sorry to hear that you were disappointed with the Hotel Alpenaussicht, following a refurbishment, however, I'm pleased that you enjoyed your skiing in Austria.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Meribel Oxlays

Meribel Oxlays - excellent staff and service from Lynda, Kirsty and Colin; many thanks, very much apprecaited.

17 January 2026
Unprompted review
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Reply from Inghams

Thanks, Philip, for your kind words for the team. I will be sure to share this with them.
I hope we see you again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Excellent service throughout our trip

Excellent service throughout our trip. Very knowledgeable, helpful and friendly staff! Would highly recommend using Inghams to everyone!

18 January 2026
Unprompted review
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Reply from Inghams

Thanks, Hayley, for sharing your review. I'm pleased that you had excellent service from us during your trip.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

5***

Inghams were really easy to book with, from start to finish they kept me updated with emails about essentials, activities, insurances etc.
Whilst checking in a lovely gentlemen kept us entertained with his antics, at the other end Ingham reps were situated right outside the arrivals door and pointed us to the correct coach, each stop the rep got off and showed each individual family to their accommodation, our accommodation was spectacular, the food in the hotel (we were half board, staying in a cabin)had a great variety and it changed every day.
The reps were very visible in their purple attire, they also have a whats app community where each day they update you on information about weather, flights, activities etc.
On departure the coach picked us up from right outside our cabin, flight home was great and the pilot was very funny. Announcing our arrivals to Gatwick as The Maldives.

Thank you all at Inghams for the amazing service and helping to create magical memories.

18 January 2026
Unprompted review
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Reply from Inghams

Thanks, Billiejo, for sharing your review and kind words for the Inghams team. I'm delighted that you had a great holiday and have made some special memories.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

We had the most amazing holiday in Lapland

We had the most amazing holiday in Lapland. We were very impressed with the excursions we booked in advance. The Inghams staff were all friendly and helpful.

18 January 2026
Unprompted review
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Reply from Inghams

Thanks, Angela, for sharing your review. I'm delghted that you had an amazing time in Lapland. We hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Hotel Serra Palais Les Deux Alpes

Hotel Serra Palais - Les Deux Alpes
Jan 17th - Jan 24th

The journeys to and from the resort were handled very professionally and with no drama. We were fortunate to be in the safe hands of the resort rep Kevin who managed the holiday excellently with a smile and a lot of patience with ideas, information and a good background to the resort.

Our hosts were amazing, Virgine never once looked harassed even though she was always on duty, her breakfasts were world class.

The accommodation was more than comfortable and the proximity to the Diable Chsir made it easy access to the great skiing to be had.

The proof is in the pudding and yes we would certainly go back!!!

Excellent holiday.

17 January 2026
Unprompted review
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Reply from Inghams

Thanks, Ian, for sharing your experience and kind words for Kevin. I will of course, share this with the team. I'm delighted that you had an excellent holiday in France, and we cant wait for you to come back soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Excellent Inghams accommodation at Chalet Rocheure, Val d’Isere, in a superb location, world class skiing.

My stay at Inghams Chalet Rocheure, Val d’Isere with live in staff Ida & Darcy, with Charlie dropping in on a daily basis was very memorable.

The accommodation provided everything that I personally wanted, free WiFi, Sauna, ubiquitous afternoon cake, a fridge stocked with cold soft drinks & beer.

Each day started with a cooked breakfast or a choice of cereals with yogurt. You can choose Pain au chocolat croissants or plain croissants. The evening meals were served with a choice of wine, kept regularly topped up, a final cheeseboard was always offered if you have room!

It is possible to ski in & ski out via the Joseray Red Run off the Face de Bellevarde. So every morning I was able to ski to either the Olympique Gondola, Bellevarde chair or Solaise Telecabine.

To sum up, excellent Inghams accommodation, superb location, world class skiing.

17 January 2026
Unprompted review
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Reply from Inghams

Thanks, Mr Kelly, for sharing such a great review. I'm delighted that your experience at the Chalet La Rocheure was all we would want for you, and I will share this with the team also.
I hope that we can welcome you back again in the future.
Warm Regards, Natalie., Inghams Guest Relations

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