App works great, has many features like rounding up and save, payment forecasts, extra cashbacks at several.merchants like delhaize and amaeon. Super quick to get support via chat, 24/7 and people a... See more
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I am regularly frustrated with that bank. It shows that it’s an old time bank mainly focused on optimising costs and profits. The customer is always a second choice. Feedback and support possibilities... See more
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My family and I are very pleased with the excellent service we received at various times from the entire team at the ING branch on the Kouter in Ghent. We appreciate that it's still possible to walk... See more
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Nice new packs, they are going amazon style with prime, handy and customer friendly app, very stable and fast logon, always had good experiences with my credit card and getting money back if something... See more
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Company details
About ING Belgium
Written by the company
Welkom bij ING België
Bij ING geloven we dat geld je leven makkelijker moet maken, niet ingewikkelder.
Daarom bouwen we aan eenvoudige oplossingen die je helpen vooruit te gaan, op jouw manier en op jouw tempo.
Of je nu spaart, betaalt, reist, een woning koopt of gewoon je dagelijkse bankzaken regelt: wij willen je helpen om met vertrouwen vooruit te gaan.
Vertel ons hoe jij jouw ervaring met ING België hebt beleefd. Jouw mening helpt ons om onze dienstverlening elke dag beter te maken.
✍️ Schrijf een review
Bienvenue chez ING Belgique
Chez ING, nous pensons que l’argent doit vous simplifier la vie, pas la compliquer.
C’est pourquoi nous développons des solutions simples qui vous aident à avancer, à votre manière et à votre rythme.
Of je nu spaart, betaalt, reist, een woning koopt of gewoon je dagelijkse bankzaken regelt: wij willen je helpen om met vertrouwen vooruit te gaan.
Dites-nous comment vous avez vécu votre expérience avec ING Belgique. Votre avis nous aide à améliorer nos services chaque jour.
✍️ écrivez un avis
Welcome to ING Belgium
At ING, we believe that money should make your life easier, not more complicated.
That’s why we build simple solutions that help you move forward, your way and at your own pace.
Whether you’re saving, paying, travelling, buying a home or simply managing your day-to-day banking: we want to help you move forward with confidence.
Tell us how you experienced ING Belgium. Your feedback helps us improve our services every day.
✍️ Write a review
Contact info
Avenue Marnix , 1000, Brussels, Belgium
- https://www.ing.be/en/individuals/services/get-in-touch
- www.ing.be
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ING Belgium
Dear,
Thank you very much for taking the time to share your feedback and for your 4-star review.
We’re really glad to hear that you had a good experience overall with us. Your opinion matters greatly, and it helps us continue to improve and make each experience even better in the future.
If there is anything we could enhance to turn your next experience into a 5-star one, we would be more than happy to hear your suggestions.
Thank you again for your trust and your support.
Kind regards,
The ING Team
Reply from ING Belgium
Dear,
Thank you so much for your wonderful 5-star review, we truly appreciate it!
We’re delighted to hear that you had a very good experience with us. Feedback like yours really motivates our teams and reassures us that we are moving in the right direction to meet your expectations.
Thanks again for your kind words and your support, it means a lot to us.
Kind regards,
The ING Team
Always good advice and fully trustable
Always good advice and fully trustable. Recommended!
1 June 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you very much for your 5-star review and your kind feedback.
We are delighted to hear that you appreciate the quality of advice provided and that you place your trust in our services. Building a relationship based on confidence and delivering valuable guidance to our customers are at the heart of what we do, so your recommendation truly means a lot to us.
Thank you again for your trust and for sharing your experience.
Kind regards,
The ING Team
Trustpilot customer feedback review
Very good experience trustpilot and user friendly
26 June 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you very much for your kind feedback.
Regards,
The ING Team.
Reply from ING Belgium
Dear,
Thank you very much for your 5-star review and your kind feedback.
We are delighted to hear that you had a great experience with our customer service. Providing attentive and high-quality support to our customers is a priority for us, so your comment truly means a lot.
Thank you again for your trust and for sharing your experience.
Kind regards,
The ING Team
Reply from ING Belgium
Dear,
Thank you very much for your 5-star review and your positive feedback.
We are delighted to hear that you find our services smooth, easy to navigate, and intuitive. Making your experience simple and efficient is one of our main priorities, so your feedback is greatly appreciated.
Thank you again for your trust and for sharing your experience.
Kind regards,
The ING Team
Reply from ING Belgium
Dear,
Thank you very much for your 5-star review and your positive feedback.
We are delighted to hear that your experience went smoothly and that you were satisfied with our service. Your kind words encourage us to continue delivering a high level of quality and support to all our customers.
Thank you again for your trust and for sharing your experience.
Kind regards,
The ING Team
Reply from ING Belgium
Dear,
Thank you very much for your 5-star review and your kind feedback.
We are delighted to hear that you find our app feature-rich and that it meets all your needs. Providing a complete, intuitive, and reliable experience is exactly what we strive for, so your comment is truly appreciated.
Thank you again for your support and for taking the time to share your experience.
Kind regards,
The ING Team
An excellent experience when applying for a mortgage.
When applying for a mortgage, I was assisted by A. Naessens, a home adviser at ING Belgium.
The service was excellent: a thorough discussion to identify my needs, followed by a clear explanation, straightforward documentation, prompt responses to my queries and excellent follow-up on the application. The interest rate was also very competitive. And all of this was handled in an open manner – assertive but not pushy. A thoroughly pleasant experience!
Many thanks.
26 June 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you very much for your excellent feedback and for the trust you placed in us for your mortgage application.
We are delighted to hear that your experience with A. Naessens fully met your expectations. Providing personalized advice, clear explanations, responsiveness, and thorough follow-up are indeed key priorities for us when supporting our clients. We are also pleased that you appreciated the transparent and professional approach throughout your application.
We will be sure to share your kind words with A. Naessens, who will certainly be very happy to receive your appreciation.
Thank you once again for your recommendation and your trust.
Kind regards,
The ING Team
Service at home
16 June 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you so much for your kind message, it really means a great deal to us. We’re truly pleased to know that our home service brought you satisfaction and met your expectations.
It was a pleasure assisting you, and we would be delighted to support you again whenever you need us.
Kind regards,
The ING Team
Onboarding into a new Investment…
Onboarding into a new Investment product is much easier than anticipated.
24 June 2026
Unprompted review
Reply from ING Belgium
Beste,
Hartelijk dank voor uw positieve feedback! We zijn blij te horen dat het onboardingproces voor uw nieuwe investeringsproduct vlotter verliep dan verwacht. Ons doel is om dit zo eenvoudig en duidelijk mogelijk te maken, dus het is fijn om te weten dat dit voor u zo werd ervaren.
Met vriendelijke groet,
Het ING Team
I was warmly received and my problem…
I was warmly received and my problem was solved!
16 June 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you very much for your kind review and for the 5 stars ⭐️
We are delighted to hear that you felt warmly welcomed and that your issue was successfully resolved. Providing attentive service and effective solutions is at the heart of our commitment.
We look forward to welcoming you again soon!
Kind regards,
The ING Team.
Hello
Hello,
I visited your bank office on 05.06.2026 with the idea of opening a bank account with a salary transfer and since then I am still waiting for this opening. Today is already 17.06.2026. I decided to take advantage of your services, as well as to apply for a loan for a new car. I expected much faster and more appropriate actions from your side, judging by the good comments about your bank.
Kind regards
M. Marinov
17 June 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We understand your frustration regarding the delay in opening your account and the lack of timely follow-up, especially given your intention to transfer your salary and explore a car loan with us. This is certainly not the level of service we aim to provide.
We would like to investigate your case as a priority and ensure it is resolved as quickly as possible. One of our advisors will contact you shortly to review your situation and provide you with a clear update.
Thank you for your patience and for giving us the opportunity to make this right.
Kind regards,
The ING Team
Until now it’s been an amazing…
Until now it’s been an amazing experience with a great support from the ING team.
7 June 2026
Unprompted review
Reply from ING Belgium
We're so glad you've had an amazing experience with our team's support. Thank you for your kind words!
The ING team
It took me 7hrs to speak to a reliable agent.
It took me 7hrs to speak to a reliable human agent on the telephone, but having done that, the advice they gave was very good. However, ING is lack support for newly arrived business people. They seem to erroneously thinking because they speak a share language very little other support is required. This is a complete fallacy. Navigating byzantine Belgium bureaucracy can "character-building" and there is little assistance. It would be useful if the AI bots, the call centre and branch staff all gave consistent advice too. ING, you are capable of better, but the first impression on the business side was deeply underwhelming. The bank is clearly under-resourced and understaffed and it really shows. The staff themselves do an excellent job; the decision-makers--it is a moot point.
3 June 2026
Unprompted review
Reply from ING Belgium
We’re sorry — this is not the experience we want to offer.
Waiting 7 hours to reach the right support and receiving inconsistent information across channels is not acceptable, and we fully understand your frustration.
We do appreciate your recognition of our colleagues once you finally reached them — it means a lot, and we will share it with the teams.
Your feedback on support for newly arrived business customers and the complexity of navigating local processes is very clear, and it’s something we need to improve.
A member of our team will reach out to you to review your situation and work on a concrete solution with you.
Thank you for your candid feedback — it helps us do better.
The ING team
Honestly good
Honestly, it has good services. I compare it to the other big Belgian banks, and what you currently get for the price point is quite good.
4 June 2026
Unprompted review
Reply from ING Belgium
Thanks a lot for your review Julio — we really appreciate it!
It’s great to hear that you see the value in what we offer, especially when comparing with other banks. That’s something we focus on a lot.
We’ll keep doing our best to make sure you continue to get the service you expect 👍
The ING team
Application facile à utiliser
Application facile à utiliser, intuitive en fonction de vos mouvements
1 June 2026
Unprompted review
Reply from ING Belgium
Merci beaucoup pour votre message !
Nous sommes ravis d’apprendre que l’application vous paraît facile à utiliser et intuitive au quotidien — c’est exactement ce que nous souhaitons offrir à nos clients.
Votre retour nous encourage à continuer à améliorer encore votre expérience.
N’hésitez surtout pas à nous faire part de vos idées ou suggestions !
À bientôt,
L’équipe ING
Absolute garbage
Absolute garbage
ING never works as expected, their app is badly made, they are terrible on the phone, very slow.
Just think of something you would expect from a bank: they are bad at it.
And i am being modest
14 May 2026
Unprompted review
Reply from ING Belgium
We sincerely regret the feeling expressed regarding the functioning of our services, our application, and our contact channels, and we understand the frustration described. The points shared have been duly noted and will be reviewed internally. One of our colleagues will contact you shortly to know more about your issue and try to solve it personally.
Reply from ING Belgium
Hi Omar,
Thank you for your feedback—great to hear you find our services efficient and convenient.
We’re continuously improving, with many new features coming in the near future.
Thanks for your trust and stay tuned!
Kind regards,
Your ING team
Dont bay car insurance verry rude custemer service
My branch is in mechelen Brull my car is insured by ing .
I have lost the papers of the vehicle and was told to take the police act to my insurance company to reapply for new registration papers. ,I sat with the lady for 45 minn waiting on the phone for insurance company. She then told me se will fax it threw to them and will send me a mail . that never happened .Left the branch and realized i forgot to ask for the accident form,Whent back to the bank there was a nother lady in the cubicle next to the lady that served me .the lady that served me was not there .The lady was alone and i aprouched her and ask her if i may ask her a question .She got up out off her desk and told me 3 times in a row wait i litle then walked up to a client behind me and sed this gentel man was before you you can wait .I felt ferry small and insulted told her that i was just served by her colega ,she then rudely said, Then wait for her .I speak dutch with a shout african acent i i real felt this was a racist iseu the way she spoke to me ,AS a 14 year client im sorry this is not ok scan and hire your staff better.Nobody has the right to speak to a nother person in such a manner.When the other lady got back i asked her for the accident form . She replied this is a bank not the insurance company .In other words if you get ing car insurance if you have a problem with your car you on your own
28 May 2026
Unprompted review
Reply from ING Belgium
Thank you for taking the time to share your experience with us.
We’re truly sorry to read how this situation made you feel. This is not the level of service we aim to provide, and we understand how frustrating and upsetting such an interaction can be—especially after being a client for many years.
We also regret the lack of clear follow-up regarding your request and the confusion you encountered in the branch. You should always feel listened to, respected, and properly guided, regardless of the situation.
Your feedback is very important to us and will be shared internally so we can improve both our communication and the support provided in our branches.
If you’re open to it, we would like to look into this further with you and ensure your situation is properly addressed.
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