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INFINOX Reviews 

1,131
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 4 out of 5 stars

For me, ix pamm solution really stands out, earn returns without trading, access pro- managers. Loyalty program is fun, earn coins and points through quests, exchange them for rewards like MacBook Air... See more

Company replied

Rated 5 out of 5 stars

I've been trading thru Infinox for about 2 yrs now. It's been reliable. Didn't have issue with deposit or withdrawal. Customer support has been quick and helped to answer my inquiries. (tho there were... See more

Company replied

Rated 5 out of 5 stars

Costumers assistance very quick and with answers easy to understand. Kindly and very good prepared. The system could be improved but is in general very user friendly. High Satisfied with Infinox ser... See more

Company replied

Rated 5 out of 5 stars

I could easily say that I haven't seen the features I have seen on this platform at many brokers. They are truly doing something interesting and rare. What I am talking about is the: - IX I... See more

Company replied

Company details

  1. Finance Broker

Written by the company

INFINOX is an internationally recognised FX broker specialising in online foreign exchange (forex) trading services, CFDs, indices, commodities, equities, futures and now crypto. It offers the powerful trading platforms MT4, and MT5 where you can create custom built indicators and EAs. On top of that, they also have a social trading platform called IX Social, where both beginner and experienced traders can benefit from a new community driven app. Their focus is on delivering exceptional services to their clients and partners, both in the retail and institutional space. They service clients in more than 20 languages across 15 offices worldwide, ensuring they deliver their brand values every day - integrity, ambition, inspiration, and excellence.

Written by the company

Authorised and Regulated by the Financial Conduct Authority
Segmented Customer Accounts
Global infrastructure
Tight Spreads
Premium client service
Cutting edge trading technology

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,131)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Been trading metals and a few stock…

Been trading metals and a few stock cfds and the spreads are solid.

18 December 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Sarah Collins,

Thank you for your feedback. We’re glad to know that our trading conditions meet your expectations.

Best regards,
INFINOX Team

Rated 5 out of 5 stars

my broker has been pretty stable for…

my broker has been pretty stable for me. Good spreads on majors…

6 December 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Gael Martinez,

Thank you for sharing your experience. It's great to know that our platform resources and trading conditions support your trading goals.

Best regards,
INFINOX Team

Rated 5 out of 5 stars

Trading the indices and commodities…

Trading the indices and commodities feels smooth here

9 December 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Bernabe Valverde,

Thank you for your feedback. We’re glad to know that your experience with our platform has been smooth and clear.

Best regards,
INFINOX Team

Rated 5 out of 5 stars

Very good broker I can't be more happier

Very good broker I can't be more happier

18 December 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Martin Pham,

Thank you for sharing your experience. We value your feedback and are pleased that our services meet your expectations.

Best regards,
INFINOX Team

Rated 5 out of 5 stars

Really like the IX social app since it…

Really like the IX social app since it lets me see what other traders are doing in real time. Helped me learn a bit faster and the layout is simple enough to figure out

5 December 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Edward Granger,

Thank you for your feedback. It’s great to hear that the platform’s functionality allows you to track other traders’ activity in real time to improve your skills.

Best regards,
INFINOX Team

Rated 1 out of 5 stars

Cheap Tech, Costly Consequencese teaches this

True experience teaches this: a broker may promise the world, yet reveal its nature through its tools.
When the technology is cheap, execution is painfully slow, commissions are exorbitant, and promotions exist more as illusion than proof, always advertised, never witnessed, one understands that trust cannot be built on appearances.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

I had an issue with my **Infinox MT5…

I had an issue with my Infinox MT5 account (Account No. 87934589 on the InfinoxLimited-MT5Live server). When my account went into drawdown, I opened hedge positions to manage the risk. However, after hedging, all my trades were suddenly closed, and abnormal slippage was applied, even though my margin level was sufficient and the account should not have reached margin call.

Because of this, I lost around $400. I contacted Infinox support twice by email and shared screenshots and order numbers, but so far nothing has been resolved. I’m still waiting for a fair review and compensation so I can continue trading with this broker.

I hope Infinox will take this seriously and handle it in a professional and customer-focused way.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I like most of what Infinox offers…

I like most of what Infinox offers especially the variety of instruments. I just think the mobile app could load slightly faster sometimes. Still a solid place to trade overall.

8 December 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Samantha Grace,

Thank you for your feedback. We’re pleased to know that our range of instruments meets your expectations.

Best regards,
INFINOX Team

Rated 1 out of 5 stars

Think twice before sending them a CENT!

They have blocked significant funds for months with no court order, no regulator instruction, and no clear explanation. Emails are ignored, deadlines are missed, and no one takes responsibility. They're not even mentioning which one of their entities has our funds!

What’s worse is their shifting licence claims.

1. First, they claimed to be licensed in Anguilla: the Anguilla FSC has now issued an official investor alert warning about Infinox. You can check for yourself.

2. Then they claimed to be licensed in The Bahamas: that claim quietly disappeared from their website.

3. Now they say they’re licensed in Mauritius, but they don’t appear on the official FSC Mauritius register.

This pattern speaks for itself.
See you in court!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Super

Super intuitive and an amazing support team. I've had all the explanations, help and proper guidance, making it pretty easy to understand the platform.
Adding the robot to the mix, it makes it an amazing overall tool and site to do your tradings.

18 November 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Mauro Lopes,

Thank you for your review. It’s great to know that our platform and support resources provided you with the guidance needed for a smooth trading experience.

Best regards,
INFINOX Team

Rated 1 out of 5 stars

Not a serious company

My experience with Infinox has been extremely disappointing. I reported a serious issue involving what I believe to be fraud and deceit from their Nigeria branch, and despite providing details and following up multiple times, nothing meaningful has been done to resolve the situation. The lack of accountability and response is very concerning.

I expected a regulated brokerage to take client complaints seriously, especially those involving potential misconduct. Unfortunately, that has not been the case for me. This situation has caused me significant stress and financial concern.

This is my personal experience, and I would strongly advise anyone considering using Infinox to think twice and do thorough research before investing your money with them. Customer protection and responsiveness should be a priority, and I did not feel that here.

15 October 2025
Unprompted review
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Reply from INFINOX

Hello Sokolov,

We take note of the concerns raised in your review.

Kindly note that our team has contacted you repeatedly requesting verifiable information to investigate your complaint. Unfortunately, no identifying details have been provided to enable us to locate the account or investigate the claims stated in your review.

Additionally, we have also observed multiple reviews with nearly identical wording posted within a short time frame. This indicates a coordinated posting pattern rather than an individual customer case.

If you wish to proceed, kindly respond to the email sent from our official company email and provide the required information. Without verifiable information, we are unable to open or continue any investigation.

We thank you for your understanding and cooperation.

INFINOX Team

Rated 4 out of 5 stars

ECN setup feels pro.

ix intel drops solid briefs daily, ECN setup feels pro.

5 November 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Suphakit Kongkan,

Thank you for your feedback. We’re glad to hear that our trading conditions provide a professional experience.

Best regards,
INFINOX Team

Rated 1 out of 5 stars

Scam

I used to believe Infinox was a legitimate broker until my late father had an unfortunate experience with their Nigeria branch. He was instructed to purchase Bitcoin worth $3,000 and was promised returns from trading. Unfortunately, he never received anything in return. This money was part of his pension savings. He was allegedly encouraged and misled into this investment, Infinox have since denied any involvement.

Based on this experience, I strongly advise anyone considering a broker to avoid Infinox, especially their Nigeria branch.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Finally found a broker

Finally found a broker I can trust. executions are super quick and spreads are crazy low.

28 October 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Rickey Jonathon,

Thank you for your feedback. We truly appreciate your trust and kind words. Our team continuously works to improve the quality of our services.

Best regards,
INFINOX Team

Rated 4 out of 5 stars

Ix’s ssocial platform is right on the spot.

Ix’s ssocial platform is right on the spot. I can copy trades and learn, all at the same time.

7 October 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Jae cheol,

Thank you for your feedback. We strive to continuously improve our tools and their accessibility to ensure an effective and positive trading experience.

Best regards,
INFINOX Team

Rated 5 out of 5 stars

Super low spreads with the Ecn account.

Super low spreads with the Ecn account,perfect for scalping!

14 October 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Diego Uchoa,

Thank you for your kind words. It’s great to know that our trading conditions suit your strategy and expectations.

Best regards,
INFINOX Team

Rated 5 out of 5 stars

Hi guys

Hi guys! Been trading here a few months. MT4 is really stable, execution quick, spreads are good. I’ve had zero slippage problems so far.

15 October 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear 立 金,

Thank you for your feedback. We’re glad to hear that the platform’s stability and execution have met your expectations.

Best regards,
INFINOX Team

Rated 5 out of 5 stars

I’ve been really impressed with infinox

I’ve been really impressed with my experience using infinox.

22 September 2025
INFINOX logo

Reply from INFINOX

Good day,

Thank you for your feedback. We truly appreciate your trust and kind words about your positive experience.

Best regards,
INFINOX Team

Rated 5 out of 5 stars

I’ve been trading FX and indices with…

I’ve been trading FX and indices with INFINOX for months now. The MT5 platform runs super smooth and spreads are tight on my ECN account. Funding with BTC was quick and hassle free.

11 August 2025
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Almeida Pinto,

We truly appreciate your kind words. It means a lot to hear that your experience has been smooth and positive.

Best regards,
INFINOX Team

Rated 5 out of 5 stars
INFINOX logo

Reply from INFINOX

Dear パセリ太郎,

Thank you for your positive feedback. We're glad to hear that our trading conditions meet your expectations.

Best regards,
INFINOX Team

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