Did not have the bike in stock but advertised on website as in stock. Very slow to respond to my many emails requiring multiple chases. Said they had refunded but did not and kept saying it may take a... See more
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do not trust these two faced deceitful con artists.. spent a week haggling agreeing a discount.. no sooner did i pull trigger on a purchase based on percieved discount we d agreed .. within an hour... See more
Company replied
Brilliant company to deal with and exceptional products. I purchased an ep2 pro on Monday afternoon and it was delivered Wednesday 10:30 how epic is that. The price cannot be beaten (I love a bar... See more
Bought two Samebike XD26-II-FT E-bikes and very happy with the purchase, both were delivered within 4 days of order and the bikes are well built and much better than expected for the price. Contacted... See more
Company replied
3.5
Average
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent company and bikes
Brilliant company to deal with and exceptional products.
I purchased an ep2 pro on Monday afternoon and it was delivered Wednesday 10:30 how epic is that. The price cannot be beaten (I love a bargain price and do my research) Infinity comes out on top in every way.
The bike is fabulous fun, easy to set up/ build, a few days will have the gears and pas thoroughly sussed out.
Extremely happy customer and look forward to my next purchases from them.
An absolute pleasure in every way.
24 January 2024
Unprompted review
AVOID AT ALL COSTS
Purchased a bike through this company, 01/09/23
So many things wrong with it, so much so, it’s a danger to life, and a fire Hazard.
Charger was crackling and loose bits inside,
Wheels scratched and dents in frame, forks loose, mudguard scratched, unreal.
Customer support terrible, I contacted infinity e-bikes who also go by the name infinity energy organisation.I sent pictures and video evidence, they agreed to collect and refund, but not heard anything since, they are ignoring calls, emails, and texts.
luckily I paid via PayPal so an ongoing case to get refund.
I’ll be back with an update.
Update,
Finally got a refund via PAYPAL, but no thanks to the sellers, they made it as difficult as possible and dragged it out, kicking and screaming all the way,
You e been warned.
1 September 2023
Unprompted review
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