One star only because zero and negatives aren't allowed. It seems as if this crowd funding company is knowingly and willingly aiding complete scammers in fraudulently taking money from innocent victi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Its not even worth one star. They take money and then refuse to release funds - claiming unclear violations of some policy or guidelines but can never provide proper detail of what guideline. Interest... See more
Wouldn't trust this platform ever again. Seems these muppets updated their systems and wiped loads of accounts in the process. I only know this because I saw a comment from someone mentioning two upda... See more
Extremely disappointed. Ingiegogo refuses to take any measures against creators who blatantly defy their terms of use. After backing the G7 haul pack campaign for over $500, and waiting patiently... See more
Company details
Written by the company
IndieGoGo is a collaborative way to fund ideas. Founded on the principles of opportunity, transparency, choice, and action, IndieGoGo launched in 2008 to provide any idea (creative, cause or entrepreneurial) the tools and process to raise money, offer perks and keep 100% ownership.
Contact info
965 Mission Street, 6FL, 94103, San Francisco, United States
- support@indiegogo.com
- www.indiegogo.com
1.2
Bad
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
dreadful experience
Everything was going well, until a few days ago , access to account suspended no contact from indigogo contact them just sent an email no response from them since.dreadfull service from customer service.i will not receive a reply from them,
terrible, contact them many times no response.👎
7 May 2025
Unprompted review
Reply from Indiegogo
Dear T.,
Thank you for sharing your concerns about our customer support. We understand how essential effective communication is for our backers, and we genuinely want to help. However, I was unable to gather enough details from your post to fully address your issue.
Please reach out to our support team at indiegogo.com/support using the email address linked to your Indiegogo account. They are here to assist you and provide the support you need.
Thank you for bringing this to our attention.
Poor Customer Service
The quality of support was poor. It took eight months to receive my item. I made the purchase with Indiegogo and when the owner of the campaign stopped communicating I had no where to go. I reached out several times to inform Indiegogo, all to no avail.
I will never make another purchase through Indiegogo and I will discourage anyone that I know.
10 September 2024
Unprompted review
Reply from Indiegogo
Dear J.,
We’re sorry to hear about your disappointing experience with our platform.
It was unclear from your review exactly which campaign(s) you are referring to but we wanted to assure you that our Trust team is committed to keeping our platform safe. When we receive feedback from our community, we have a protocol for investigating unfulfilled campaigns, which could include requesting demonstrative proof that the campaign owner has progressed towards fulfillment. Our protocol for enforcing unfulfilled campaigns could include any of the following based on the circumstances: banning campaign owners from launching new campaigns, sending campaign owners to collections, and reporting campaign owners to law enforcement officials if we suspect malintent.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
Please feel free to reach out to us directly at support@indiegogo.com with more details about your specific concerns and we can take a closer look.
Thank you for all of your understanding. We truly appreciate your feedback.
There are some good startups but also A…
There are some good startups but also A LOT OF SCAMS
7 May 2025
Unprompted review
Reply from Indiegogo
Dear Klant,
We share your concern about scams and want to assure you that we are dedicated to protecting our backers. Scammers undermine the hard work of genuine entrepreneurs, and we do everything we can to identify and eliminate them from our platform.
Crowdfunding inherently involves risk, especially for projects that may not reach fruition, which is why we provide features like product stages and Trust Proven badges to help backers make informed decisions. Our goal is to facilitate innovation and create a community where backers can support new ideas and empower creators to bring their visions to life. Scammers have no place in our mission.
Your satisfaction is important, and your review inspires us to keep improving. We appreciate your support and hope to see you again soon.
Account was locked/suspended for…
Account was locked/suspended for suspicious activity when I changed my debit card. Unfortunately I had just purchased a $400 perk and my account was locked so I couldn't log in and never got a receipt or confirmation of my purchase. Reached out to customer service and got an automated response for with generic reply. 2 days later Indiegogo reached out to me and corrected everything! My account was restored and I got confirmation and receipt of my purchase! Thank You Indiegogo!!!!
15 April 2025
Unprompted review
Reply from Indiegogo
Dear GenXer,
Thank you for your valuable feedback and for sharing your great experience with the Indiegogo customer support team! We really appreciate you taking the time to share your thoughts with us, and thank you for being a part of the Indiegogo community!
Lost hundreds and Indiegogo were no…
Lost hundreds and Indiegogo were no help. I still haven't got a penny back all these years later. Don't take the risk.
3 May 2025
Unprompted review
Reply from Indiegogo
Dear Jo,
Thank you for reaching out and sharing your concerns. We understand how important it is for backers to feel confident in their contributions. Unfortunately, we weren’t able to identify which campaign you are referring to. To help us investigate further, could you please contact us directly at www.indiegogo.com/contact using the email address associated with your Indiegogo account? Our User Operations Team is ready to assist and review your situation.
Deceptive, Untrustworthy, Unethical, Waste of Time
I really wish I had checked the Trustpilot reviews before spending two full days building my campaign.
Thankfully, I tested their eCommerce process before sharing my campaign link with nearly 5,000 people—that could’ve been a complete disaster. I would’ve spent the next two months explaining that “tips” go to Indiegogo, issuing partial refunds, or trying to help backers clients get their money back.
Reasons to stay away:
1: The 25% automatic tip in checkout experience that goes toward indiegogo's 'undisclosed initiatives' is totally unacceptable. Be transparent, where does these scam tips actually go? This tip scam is similar to leaving a tip for a server at a restaurant, and then the owner of restaurant comes along a swipes the tip. Very unethical.
2: The refund system for the perk is clearly broken. After clicking the refund button, the screen stays frozen and greyed out—this has been ongoing for over 24 hours despite trying multiple browsers. If this issue isn’t resolved immediately, I’ll be contacting my credit card company to issue a dispute. Frankly, this platform is coming across as highly untrustworthy.
Your greed will be your downfall.
30 April 2025
Unprompted review
Reply from Indiegogo
Hi Bryan,
Thanks for your review and for sharing your feedback with us regarding Indiegogo's tipping feature.
When you add a tip on to your transaction, you are supporting Indiegogo directly and furthering our mission to bring ideas to life through the power of community. Indiegogo is committed to providing a low-cost solution that enables millions of innovators globally access to community-based capital. We charge a 5% platform fee on all Funds Raised and have not raised our prices in fifteen years. Tips supplement our low fee business model. Funds are used to keep our platform running smoothly, provide best in class customer service and invest in new technology and features to continually bring more value to our Innovator and Backer communities.
Tipping is optional and you can change the amount to $0 if you wish. You can always request a refund for your tip as well and it will not impact your contribution to the campaign. Please contact our support team at indiegogo.com/contact to request a tip refund.
Indiegogo is a platform that DOES NOT protect backers.
Indiegogo is a platform that DOES NOT protect backers.
I supported the campaign "Bowio 2.0: Light Up Your Reading" in April 2024. After nearly a year of missed deadlines and evasive communication from the creator, I demanded transparency and a concrete delivery plan. My request was completely ignored.
Without my explicit consent, the creator processed a unilateral refund that I never requested. Indiegogo not only allowed this arbitrary action, but also washed its hands of any responsibility.
Indiegogo does not supervise or enforce even basic standards for campaigns. They simply act as passive hosts, allowing creators to break deadlines, delivery commitments, and agreements with total impunity.
This experience proves that Indiegogo is NOT a trustworthy platform for those expecting seriousness and respect as backers. Once you give your money, you are completely exposed, with no real guarantee of fulfillment and no effective intervention from the platform.
I strongly discourage using Indiegogo to support any project. There is no trust. There is no protection. There is no accountability.
27 April 2025
Unprompted review
Reply from Indiegogo
Dear Francisco,
We’re sorry to hear that you haven’t received your perk and instead received a refund from this campaigner.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
Horrible People
They are a bunch of scammer. They give an option to donate when paying for products, but they don't tell you are donating to them and not the campaign you are backing.
They also took 18x the amount I thought I was donating. I immediately emailed them and spoke to a person called Shannen to address the issue, which was a day after the unconsented withdrawal. After weeks of messimg me around they said the time for a refund had now expired. It baffles me how someone so brainless can keep their job....weeks of emails backward and forward and still can't answer simple straight forward question "how much was this 'donation' for?
16 March 2025
Unprompted review
Reply from Indiegogo
Dear Jyoti,
Thank you for sharing your concerns about our customer support. We understand how essential effective communication is for our backers, and we genuinely want to help. However, I was unable to gather enough details from your post to fully address your issue.
Please reach out to our support team at indiegogo.com/support using the email address linked to your Indiegogo account. They are here to assist you and provide the support you need.
Thank you for bringing this to our attention.
THEY CHARGED ME 7 TIMES
THEY CHARGED ME 7 TIMES FOR THE SAME DONATION. I meant to donate $50 to my friend's film crowdfund, each time I clicked submit it said "couldn't verify card information" so I kept clicking. I log in to my credit card account and low and behold Indiegogo charged me SEVEN times using this deceitful tactic. I will be suing under consumer protection laws. Will NEVER use Indiegogo as a backer or campaigner. SCAM. FRAUD. DO NOT USE.
17 April 2025
Unprompted review
Reply from Indiegogo
Dear Pharaji,
We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or contributions based on your Trustpilot review.
If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further.
We appreciate your feedback and thank you for being part of our community.
READ THIS BEFORE THINKING ABOUT USING INDIEGOGO
DO NOT BUY FROM HERE
they are a bunch of con-artists strategically twisting their words in an attempt to make you “donate” to them. READ IT VERY CAREFULLY, they don’t even reply to support inquiries and you have to wait multiple weeks for an automated response. YOU WILL NEVER RECEIVE YOUR ITEM so do not fall for it.
2 February 2025
Unprompted review
Reply from Indiegogo
Dear Louis,
We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
They support scams
They support scams. When reported, they do nothing about it. There's a clear difference between a scam and products facing development challenges but indiegogo doesn't care. Even worse, they say a "project is under review" but they just slap it on there to make people think they're doing something when they clearly aren't. They have all the information of scammers but do not help the backers. Stay away from Indiegogo unless you like gambling.
1 June 2024
Unprompted review
Reply from Indiegogo
Dear Ken,
We share your concern about scams and want to assure you that we are dedicated to protecting our backers. Scammers undermine the hard work of genuine entrepreneurs, and we do everything we can to identify and eliminate them from our platform.
Crowdfunding inherently involves risk, especially for projects that may not reach fruition, which is why we provide features like product stages and Trust Proven badges to help backers make informed decisions. Our goal is to facilitate innovation and create a community where backers can support new ideas and empower creators to bring their visions to life. Scammers have no place in our mission.
Zectron Bike
I wrote a bad feedback about Indiegogo. I specified very clearly that, after problems with Zectron Bikes, I sent dozens of emails to Zectron and then to Indiegogo but they (neither Zectron or Indiegogo) NEVER got back to me. As reply on this previous feedback they wrote: Please contact the campaign owner or us. UNBELIEVABLE. This is like an horror movie. You are scam.
After this answer that everybody can read here below, everyone can confirm that there are only words and words: I do not see any proposal to solve the situation with ZECTRON Bike I was referring to. I also wrote to your Customer Service hundreds of times but you DO NOT ANSWER AT ALL. So, the problem is still there. This bike Company disappeared, you got my money and I cannot solve the technical problems to my bike. Without a solution (refund or solution to the technical problems) I confirm every single word on my feedback. You invite bad companies to use your portal to take money from backers and leave them without a solution. You deserve a legal action.
28 March 2025
Unprompted review
Reply from Indiegogo
Dear Paolo,
We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community.
We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners.
Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission.
Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.
Would give them a zero if I could.
Would give them a zero if I could.
Indiegogo support scam artists scamming money through fake campaigns. Don't give them your money in the hope you get a product. Just buy from proven companies and save the headache.
Indiegogo don't have any support. If you try to contact them you are put in a loop with them perpetually asking you to sign in.
Disgusting.
1 April 2025
Unprompted review
Reply from Indiegogo
Dear GC,
We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community.
We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners.
Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission.
If you have specific concerns about a campaign, please contact us directly at indiegogo.com/support. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.
Indiegogo = Highway Robbery
Indiegogo has NOT DELIVERED the only major contribution ($1000) which my dear friend’s campaign received (thus they are taking the lion's share, only giving him $200). They took the money from the primary contributor's account, claiming that they are "currently pending review by the Trust & Safety team"
(for their information, individual contributor number is 38387757)
Problem? The contributor has not received ANY message from them.
And now they are not responding to any messages to them complaining about it. I sincerely hope Indiegogo settles this matter promptly (it’s preferable that they return the money promptly to my friend’s contributor's account AND notify him that it's been returned) and this is the only complaint I need to write . . . and not the dozens of complaints I (and a veritable ARMY OF FELLOW WRITERS!) will write if they allow this injustice to remain unrectified.
24 March 2025
Unprompted review
Reply from Indiegogo
Dear Cedar,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about this frustrating experience.
For privacy reasons, we will reach out to your friend off of Trustpilot regarding the issue. We have sent an email to their Indiegogo account email address; please refer to reference #1853154 for more details.
Thank you for your patience and understanding.
SCAMS ABOUND
Was a backer to a campaign that kept being pushed back and the excuses kept getting lamer and lamer.
Tried contact Indiegogo support to let them know this was approaching scam like status, but website puts you in a perpetual loop. Campain won't respond, Can't even send Indiegogo a message.
STAY AWAY!
31 March 2025
Unprompted review
Reply from Indiegogo
Dear Michael,
We understand that a delay in receiving your perk can be quite disappointing, and we appreciate you bringing this to our attention.
It’s important to note that the responsibility for delivering perks lies with the campaigner. To resolve this issue, we recommend reaching out to them directly. If you’re unsure how to contact the campaigner or need any assistance, please let us know. You can reach us at support@indiegogo.com using the email address associated with your Indiegogo account. Our User Operations Team is ready to support you.
Thank you for your understanding, and we hope you receive your perk soon.
Inadequate reply
Dear Indiegogo
Thank you for replying eventually, I am afraid that is clear from your reply that you are no further forward in showing any evidence of candor about this scam campaign. You claim that you are not sure which one I am referring too - How many scam campaigns are you dealing with?. My name is provided and it is not a common one.
You have not come forward with the outcome of your investigation and you advise me to reach out- though you do not respond to my direct messages.
This is about the neo PS1: Ultra-Short Throw Smart Projector ; Just for other users to be aware for fairness. I have paid over 900USD for 2 projectors and delivery- You have re-imbursed other contributors who claimed directly or through credit card charge back. I that other users will be weary of the level of support & honesty provided.
1 March 2025
Unprompted review
Reply from Indiegogo
Dear Naguib,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
For privacy reasons, we will reach out to you off of Trustpilot regarding your issue. We have sent an email to your Indiegogo account email address; please refer to reference #1851270 for more details.
Thank you for your patience and understanding.
WHERE ARE MY DONATIONS?! I have launched a campaign and sent…
I have launched a campaign and sent emails weeks ago to update banking information that Indigogo has refused to respond to. Now it looks like I will have to tell my backers to dispute their donations with their banks because the website seems to be unlawfully holding onto my donation funds. How is this site still up? Will certainly be reporting this.
A Ross
12 March 2025
Unprompted review
Reply from Indiegogo
Dear Ä Ross,
We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or campaign based on your Trustpilot review.
If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further.
We appreciate your feedback and thank you for being part of our community.
Indiegogo continues to be horrible
Indiegogo is a horrible, selfish company- stay away! I mistakenly tipped 200.00 and meant to tip 2.00. I reached out within 1 minute of making this error and heard nothing back. I tried again- still nothing. I initiated a dispute with my credit card company and it wasn’t until then that they responded to my email. I was told that if I withdraw the dispute they would refund me. When I did so I was told that the matter had to be escalated. Since then NO RESPONSE and I have emailed them so many times. Dishonest, selfish company with no morals.
Update: Indiegogo continues to blatantly lie. In their response to me regarding my initial review they indicated that a request for a refund of a tip can be requested at any time. Since then I have been told twice that it is being escalated. This has been occurring for a month. Do yourself a favor and stay away from Indiegogo! The response that was sent from them:
Reply from Indiegogo
3 days ago
“Dear Wendy,
Thank you for sharing your thoughts on Indiegogo's tipping feature. We’re sorry to hear about your disappointing experience.
When you add a tip to your transaction, you’re supporting Indiegogo directly and helping us further our mission of empowering innovators through community-driven funding. We’re proud to provide a low-cost platform that allows creators to access the resources they need to bring their ideas to life. Our platform fee remains at 5%, a rate that has not changed in over 15 years. Tips help us maintain our platform, offer exceptional customer service, and invest in technology that enhances the experience for both Innovators and Backers.
Tipping is completely optional—you can set the tip amount to $0 if you prefer. Additionally, you can request a refund for your tip at any time, and it will not affect your contribution to the campaign. For assistance, please reach out to our support team.
We appreciate your feedback and thank you for being a valued part of the Indiegogo community!”
LIES LIES LIES
8 March 2025
Unprompted review
Reply from Indiegogo
Dear Wendy,
Thank you for bringing your concerns to our attention. Based on the details you’ve provided in this post, we were able to locate your support conversation and have sent an email to your Indiegogo account email address. Please check there for specific information regarding the issue you've experienced. We appreciate your patience as we work to resolve your concerns.
Fraudulent companies such as UZE
I have contributed in this website earlier and have received the products. But with contribution to firm called UZE, they took additional shipment charges (35 eur) apart from contribution (150 eur). The company is selling the products on their website but they are frauding it to contributors in indiegogo, it’s a open platform for fraud as there is no way to stop the scam. Just take people money, build and sell in website, but don’t send product one who contributed for project as backers. Such scam this is.
4 August 2024
Unprompted review
Reply from Indiegogo
Dear Manjunath,
We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
They just simple don't care about the…
They just simple don't care about the campaigns, allowing spammers to get more, not answering questions, not getting back to you with answers.. Platform to receive money from backers and do nothing.
For sure stay away!
It is nice that in reply i can see request to contact you, i did it like 10times, each request was logged in your zen-desk, and then closed without any reply! And right now I am not even able to see those request in zen-desk, most probably my account there is somehow blocked.. I have mentioned that would be nice to write me at least something before closing the ticket, but no, it is always same, no response and request closed, and now i am even not able to see those...
So my conclusion is, that you have your money, and does not take care about backers at all.. Your choise, no problem with that, but for sure, I am done with Indiegogo for anything else in future ;) and would recommend that for all users.
26 February 2025
Unprompted review
Reply from Indiegogo
Dear Tomas,
We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
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