Independent Reserve Reviews 

196
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I needed to send funds to an extremely sick person. I needed to do it quickly due to businesses closing. It has been 20hours and I am still battling with the ridiculous system of Independent Reserve... See more

Company replied

Rated 5 out of 5 stars

Top shelf exchange. Support may take a few hours to respond but when they do it's really clear and appropriate...not pro forma responses. Really happy with their security protocols and ease-of-use. Ge... See more

Rated 5 out of 5 stars

I have accounts in 3 Australian exchanges and Independent Reserve is the one I most trust. The others I use only for trading obscure coins. One of those was recently hacked & I lost all my funds. Thei... See more

Rated 5 out of 5 stars

Support were very quick to respond to questions during the day and even night! A lot more responsive than the other Exchanges out there. I've transferred large sums of AUD and Crypto to and from sev... See more

Company details

  1. Currency Exchange Service
  2. Financial Consultant

Information provided by various external sources

The best place to buy, sell and trade Bitcoin, Ethereum and other cryptocurrencies in Australia and New Zealand with AUD, NZD and USD. Digital Currency Exchange of the Year 2019.


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

196 reviews

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3.8

All reviews

(196)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Exchange!

A fantastic exchange for a beginner or expert in Cryptocurrency. Very easy to navigate site, which provides a great UX. Also, their customer service team is extremely helpful, and responds quickly! Highly recommended!

14 April 2020
Unprompted review
Rated 5 out of 5 stars

We use them to regulary buy and sell…

We use them to regulary buy and sell BTC.
Fiat transfer are good. The process is comprehensive during sign up, but i'd like that to know my provider isn't going to have issues later on.
Have recommended them to friends!

7 April 2020
Unprompted review
Rated 5 out of 5 stars

Easy, Fast, Great for First Timers

Just signed up using their fast track option. I was able to set up my account and trade within 10 minutes.

I'm new to Bitcoin and have set up automatic buying to dollar cost average, just like my equities.
Great exchange for first timers!

23 January 2020
Unprompted review
Rated 5 out of 5 stars

What a great exchange.

What a great exchange.

Saw they were the first Australian Government approved exchange. Opened an account.

Was verified KYC in under an hour after providing a photo with my ID.

Deposited A$ and it was available next day.

Good APIs to trade with. Very secure protocols, fast trading and instinctive trade input and low fees.

I like they accept US$, A$ and NZ$ and you can deposit in these currencies and withdraw.

25 June 2018
Unprompted review
Rated 1 out of 5 stars

Worst exchange ever

Worst exchange ever. Stupid support, worse than useless. I wouldnt recommend them as they are a time wastee, couldnt even register an account with these clowns, I count it as a blessing in disguise.

27 May 2018
Unprompted review
Rated 1 out of 5 stars

DODGY OPERATOR!!!

A very dodgy operator! This operator cannot be trusted - don't be fooled by their glossy website and all these good reviews here. They wasted so much of my time going through their lengthy online signup only over a week later their website continually blocked me from logging in to my account. In fact, despite trying to log in with my correct credentials over the whole week, they never allowed me to log in to my account. When I contacted their support to ask for clarification, they gave me all kind of excuses. I let your suspicion make up your own mind, but I highly suspect all the good reviews here are fake and written by them. STAY AWAY from this dodgy operator!!!

2 February 2018
Unprompted review
Rated 1 out of 5 stars

Dodgy and dishonest

Just thought I'd let everyone know that I requested a bank withdrawal from this company and was short changed by $25 on top of the $20 fee. After talking to their "support" they say it's extra hidden fees that are not mentioned anywhere on their site. They refuse to refund. Do not trust these guys with your coin unless you like to lose it. Fees could be anywhere from $20 to 100% of your withdrawal/deposit. You've been warned.

23 January 2018
Unprompted review
Rated 3 out of 5 stars

Okay exchange, needs more altcoins

I have used this site to buy some bitcoins. The site is easy to use, with nice interface. AUD deposits and withdrawals are fine. Because this exchange is not as busy as btcmarkets, the orderbook is sometimes thin and prices are too low or too high. Need to add more altcoins, at least LTC at a minumum.

Prices are transparent. Needs to accept BPAY payment alongside bank transfer and POLi so that users can deposit higher amounts.

20 November 2017
Unprompted review

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