In Demand Toys Reviews 

338
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and exceptionally secure packaging, noting that rare collectibles consistently arrive in pristine condition. People also point out the fantastic customer service and friendly staff who are always ready to help answer questions and keep buyers updated on new releases. Some reviewers were not happy with customer support and order fulfillment, mentioning missing items and complete unresponsiveness after delivery errors. A few people also felt that communication broke down when trying to resolve issues regarding incorrect orders or receiving no assistance for damaged products.

What people talk about most

Product

Clients share positive opinions on product availability and quality, frequently highlighting the huge... See more

Order

Customers consistently note positive experiences with order processes, praising the fast shipping speeds,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick delivery times and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the prompt, polite, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast dispatch times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

I saw the product i wanted (Warhammer 40k Primaris Eliminators) online before going to the physical store. Item was in stock as per the website and easy to fond. Staff were friendly and overall the pl... See more

Rated 5 out of 5 stars

I have been shopping with In Demand Toys for many now and for me personally it is there communication which sets them apart with others. Unfortunately delays have become much more common due to... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more


Company details

  1. Toy Store

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

338 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(338)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love going to this place!

Absolutely love going to this place! I always leave this place with something in my hand that I have been searching for for a long time, these guys never disappoint, are always super helpful with all the questions I need answered and ALWAYS have amazing stock and are always up to date with new releases, even getting some releases before the stores you would find in town. I am always going to visit the store and again super friendly environment and always have great deals!!

25 September 2026
Unprompted review
Rated 5 out of 5 stars

After many years service is still as great as ever

I have been shopping with In Demand Toys for many now and for me personally it is there communication which sets them apart with others.

Unfortunately delays have become much more common due to disruptions and stock allocation, all of which are out of the control for many stores, the difference is being kept up to date and informed which In Demand do brilliantly.

I have purchased a quite a few items this year and they have been brilliant on every single one.

24 September 2026
Unprompted review
Rated 2 out of 5 stars

I made an order for 2 figures and I got…

I made an order for 2 figures and I got one of them but the second one they sent me was the wrong one and I have emailed them twice and got nothing back from them so far so take this place with a pinch of salt I know I cant trust them now so I will not buy from them again and I recommend you do the same unless they do contact me and fix their mistake.

3 September 2026
Unprompted review
Rated 3 out of 5 stars

Limited Customer Support?

Order completed as expected, slightly damaged boxes but nothing too bad, it was reasonably well packaged. Email query for pre-order delivery date recieved no reply so there may be limited support in the event of issues. Not replying to messages for any business is simply not good enough.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant shop and website, great company

Based in Norwich, In Demand Toys are brilliant. Their shop is packed full of goodies and their website is easy to navigate. Items are dispatched quickly and safely. Recommended for anyone who is into collectibles and toys such as action figures.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

In demand toys are great!

Started using in demand toys at the start of last year for my transformers, and they have been amazing. From helping me with issues, and delivering quickly, i will continue to use them for the following years and look forward for more of my pre orders to arrive!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service. Very reasonable prices for rare figures.

I had not heard of this UK based company before but when I was searching for Underverse branded figures, In Demand Toys came up on my search results.

Usually the after market prices for these very limited Underverse collectables are often extortionately priced if you are unlucky enough to miss the pre-order slots.

In Demand Toys offered very reasonable prices for the figures from this brand and the fact that I did not have to worry about extra shipping and custom charges was another bonus.

Postage was via Royal Mail with tracking.

Highly recommended and a store that I will definitely add to my browsing list when I wish to add to my collection in the future

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best service I've had from any company.

We are lucky in that there are a number of really good independent toys/collectors shops in the UK, but amongst them In Demand Toys has become my number 1 and go to choice for all orders.

I've used them so many times and they have always, without fail, delivered perfect items, quicker than expected, with outstanding communication.

I'm writing this long overdue review because I had thought there had been an issue with an order, no fault from In Demand, but that the order had probably gone missing in the Christmas post. Long story short, the store followed it up for me and provided details and photos and I then realised it was my mistake and it had been packed and delivered just as faultlessly as usual, within 2 days. The point is, even at this crazy busy period, with a huge number of customers just like me, all communication was prompt, polite, professional and helpful.

If you are reading this because you are in any doubt whether to use this company, I give them the highest recommendation possible. Its the best service I have had from any company, toy/collector or otherwise, and its been consistent across countless orders at all times of the year.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic Shop

In Demand are consistently top class. My most recent order was in December, close to Christmas and everything was shipped quickly efficiently and correctly. The website is easy to use and very clear with product descriptions. This wasn't my first purchase, and will not be my last. I've never had a single issue in the time I've used them.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

One of the best in the UK

I've used In Demand Toys for a lot of Tranformers orders in the last few years. Their prices are always very fair, shipping is fast and communication is excellent.

Big recommend for any toy collectors out there!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!

I've been using In Demand now for a good few years and not once have I ever had a problem. Packages have always been secured, arrived either early or on the day expected. Absolutely fabulous service from beginning to end.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

1st rate store!

1st rate store!

Always one of my go-to independent shops for Transformers figures, very competitive prices and perfect customer service.

Would highly recommend.

31 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look