iMusic Reviews 

14,868
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 582 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products, including rare items, often at competitive prices. Many highlight the exceptional delivery service, noting quick international shipping and consistently secure packaging that ensures items arrive in perfect condition. Reviewers also appreciate the professional, communicative service, with updates provided throughout the order process. However, some customers reported receiving damaged or incorrect items, such as warped vinyls. Others experienced unexpectedly slow delivery, with orders arriving significantly later than anticipated. Difficulties with order fulfillment or processing returns were also mentioned by a few.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the great prices and wide... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting fast shipping times, with... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ordering process... See more

Quality

Users describe positive interactions with quality, consistently reporting satisfaction with product condition... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and second... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered for my daughter on two occasions. One early pre-order and an album, both kpop Stray kids. Both arrived on time. I believe package was sent from Denmark and was recieved in Sweden. No issues.... See more

Rated 5 out of 5 stars

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with musi... See more

Rated 5 out of 5 stars

I’ve used iMusic on multiple occasions and I have to say how impressed I am with not only the price of the vinyl but the cost of postage. I live in the Uk and it’s fair to say they deliver quicker th... See more

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(14,868)

2,038 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from imusic

Fantastic service from imusic! Was so thrilled to get an original press of MJ bad 25!! Had to buy another as back up! Delivery was smooth, arrived quite fast and packaged so well! These guys are great! I highly recommend them. I will be purchasing more vinyl. Just got my friend ordering from them ha ha😉😂

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Not a single thing to complain about- great resource!

Vey professional service, communicative and found ease of use across their site. My records were dispatched in a quick and timely manner. I received updates and tracking details (just useful if there are any issues). Very well packaged and in the mint condition described. Happy customer, 😊 my records are dear to me and this order was one I’d been eyeing 👀 for a while! Do often find artists I adore have LPs that cost a fortune in shipping on other sites and have arrived in poor condition or are bootleg copies 😔

I’ll certainly will be returning to expand my own collection further. The wide range of artists and their work is a great attraction, as I often buy music that my nieces like to listen to, and I usually avoid 😂 . Great value for money too - authentic, processed quickly and transparently, accurate descriptions and care in delivery 📦 Lovely, stress free transaction 👌🏼. Would recommend for sure ✌🏼

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Repeat Customer

I have ordered from iMusic several times and had no issues at all. They send me emails to update me on my orders and my orders have always been well packed and arrived in a timely manner. I will order from them again.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

High quality Sturdy packaging

i ordered a album on monday and i revice it on friday. which is a fast and save delivery from Denmark to UK. The package also keep the album really strong and safe as well; the item arrived safely thanks to its sturdy packaging. And I will keep repurchase from iMusic !

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Subject Excellent Service and Great Experience !

Subject : Excellent Service and Great Experience !

Dear iMusic Team 🥰

Thank you very much for your excellent service.
I successfully received my order (#13551293) Niccolò Machiavelli · The Prince - Arcturus Classics (Paperback) and I am very satisfied with my purchase.

The book arrived in great condition, well packaged, and within a reasonable timeframe.

I truly appreciate the professionalism, communication, and overall smooth shopping experience provided by iMusic. It is refreshing to purchase from a company that values both quality and customer satisfaction.

I will gladly recommend iMusic to others and look forward to ordering again in the future.

Thank you once again for the outstanding service.

With kind regards,
Esther Sandberg

21 May 2026
Unprompted review
Rated 3 out of 5 stars

Great delivery experience, misleading website

I have mixed feelings about my experience with this store, on the one hand the record I bough arrived very quickly and without any visible damage, but on the other hand the website page had conflicting information which led me to buy one record assuming it was another.

For context, the record I bought had every single detail from a box set (down to the tracklist, serial number and release date) *EXCEPT* the "box set" tag. Once it arrived and I contacted the store via email I was told that since the tag wasn't there, the store wasn't really at fault and nothing would be done. They've updated the page with the record's real info and that's it.

One positive thing I can say about the customer support is that the person who helped me was very respectful and straight to the point.

If you want to take away something from my experience, just make sure to quadruple check that the record you're buying really is the version you think it is, because if its not the store won't do much to remedy that.

14 May 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Murilo,

Thanks for your feedback here.
With millions of items in our assortment there can be some instances where a product image does not exactly match a product, a missing or confusingly set up tracklist, a release date that can be imprecise (due to multiple pressings on the same barcode) etc.
We always accept RMAs if the product listed is directly misleading or referring to another product on our website. In this case, the product was listed as a single LP as supplied. It can be confusing when multiple very different versions of the same product has been listed on the same product ID. We would also prefer if separate versions were clearly listed with separate IDs as well, so whether checking our websites, other websites or vinyl indexes, you can be 100 % sure which pressing is provided. Labels are better at doing this now, but there's still some confusing data on older titles, and we try to remedy this when we notice it or are made aware of it :)

Best,
Troels / iMusic

Rated 5 out of 5 stars

Many thanks🙏

I'd been looking for this book for a long time. Many thanks to you for your services, and the fast shipping!

1 May 2026
Unprompted review

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