IMO Car Wash - Wakefield Reviews 38

TrustScore 4.5 out of 5

4.4

Ings Road, WF1 1DZ Wakefield, GB


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Rated 5 out of 5 stars

Takes all the hard work out DIY. Worthwhile having the app, saves time and cost. Highly recommended car wash, an excellent job every time.

Company replied

Rated 2 out of 5 stars

Only looked like one person on. Paid for premium wash but on exiting found alloys had not been washed and had to do them myself. Compared to previous same level wash at a different site the week bef... See more

Company replied

Rated 3 out of 5 stars

Service was very easy to use and the older gentleman was very polite and respectful. Only issue i have with the service is twofold. The first being the wheel trims never seem to get cleaned prop... See more

Company replied

Rated 5 out of 5 stars

Two new tyres fitted recently and wash did not remove the white grease on the two tyres, feedback that the wash procedures will be reviewed.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • Ings Road, WF1 1DZ, Wakefield, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great carwash

Takes all the hard work out DIY.
Worthwhile having the app, saves time and cost.
Highly recommended car wash, an excellent job every time.

4 May 2026
IMO Car Wash - Wakefield logo

Reply from IMO Car Wash - Wakefield

customer,

We appreciate your feedback! It's great to know our services save you time and effort. We're happy you find the app useful and are consistently satisfied with our car wash.

IMO Car Wash

Rated 5 out of 5 stars

Nice service

Nice service. Easy way for payment ( cash, card,app). Truly recommend

29 April 2026
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Reply from IMO Car Wash - Wakefield

customer,

We appreciate you sharing your experience! We're so glad you found our payment methods convenient and the service nice. Thanks for the recommendation!

IMO Car Wash

Rated 5 out of 5 stars

Very quick and efficient helped me with…

Very quick and efficient helped me with APP when I couldn’t find my purchase.

1 May 2026
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Reply from IMO Car Wash - Wakefield

Sidney Wallis ,

We appreciate your feedback! We're happy we could provide quick, efficient assistance with the app when you had trouble locating your purchase.

IMO Car Wash

Rated 5 out of 5 stars

Two new tyres fitted recently and wash…

Two new tyres fitted recently and wash did not remove the white grease on the two tyres, feedback that the wash procedures will be reviewed.

20 April 2026
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Reply from IMO Car Wash - Wakefield

John Wilkinson,

We appreciate your feedback and regret the wash didn't remove the grease after your new tire fitting. We'll review our processes to improve.

IMO Car Wash

Rated 5 out of 5 stars

The guy in Wakefield can’t do enough…

The guy in Wakefield can’t do enough for you.
We have 2 cars which is washed and average of once a week
We have the cars valeted at the same time

11 April 2026
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Reply from IMO Car Wash - Wakefield

Mr Kay,

We're happy to hear that the individual in Wakefield provides such great service! It's wonderful that we can consistently meet your car washing and valeting needs. Thank you for your positive feedback.

IMO Car Wash

Rated 5 out of 5 stars

Very polite and helpful staff

Very polite and helpful staff. Really great experience.

9 April 2026
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Reply from IMO Car Wash - Wakefield

Garry Mitton,

We appreciate you sharing your experience! We're so glad to hear that you were happy with our team and their service.

IMO Car Wash

Rated 3 out of 5 stars

The forecourt car man couldn't even…

The forecourt car man couldn't even bring himself to speak to us. It was all grunts and hand gestures. And he could have warned us to bend our rear view mirrors in, as the car wash always pushes them in and i worry that's not good. I forget to do it, so a reminder would be useful.

And this time the wash wasn't its usual spotless self, but left streaks and water droplet marks all over the car. I had to use the wipers in the car to see clearly through the windscreens and get a cloth to the areas the wipers didn't reach and to the rear view mirrors.

Someone on the far end of the wash checking that you've got what you've paid for would help as this time i think i wasted my money.

UPDATE:

Thanks for the feedback. Usually, service etc here is great. This time, not so much. Hope it's back to normal next time we go in.

8 April 2026
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Reply from IMO Car Wash - Wakefield

Luuta,

We appreciate you bringing these issues to our attention. We regret to hear about the staff interaction and the wash quality you experienced. We will address the communication concerns with our team and review our wash process to ensure better results. Thanks for your feedback.

IMO Car Wash

Rated 5 out of 5 stars

Best in Wakefield!

I always take my car here to be cleaned ...the service is first class always ! Attention to detail is impressive. Very happy customer!

7 April 2026
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Reply from IMO Car Wash - Wakefield

AMA,

We're happy to hear that you consistently receive first-class service at our car wash! It's great to know that you're impressed with our team's attention to detail. Thanks for being a happy customer!

IMO Car Wash

Rated 5 out of 5 stars

The gentleman who greeted me and used…

The gentleman who greeted me and used the pressure washer was pleasant and really thorough with the wheels. The car was really clean after the wash. I just needed to dry off the mirrors to prevent water marks.

2 April 2026
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Reply from IMO Car Wash - Wakefield

David Spencer,

We're happy to hear that the attendant was pleasant and thorough with the wheels! We appreciate your positive feedback and are glad you were pleased with how clean your car was after the wash.

IMO Car Wash

Rated 3 out of 5 stars

Car wash with kids

Staff were fine
Some of instructions weren’t clear but it was an average experience

28 March 2026
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Reply from IMO Car Wash - Wakefield

Stephanie Amor,

We appreciate your feedback and are happy the staff were fine. We'll review the instructions to ensure clarity for an improved experience.

IMO Car Wash

Rated 5 out of 5 stars

Excellent service

Excellent service. Good rewards system

19 March 2026
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Reply from IMO Car Wash - Wakefield

michelle haynes,

We're glad you enjoyed our service and rewards system. Thank you for your positive feedback; it means a lot to us.

IMO Car Wash

Rated 5 out of 5 stars
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Reply from IMO Car Wash - Wakefield

Beverley,

We appreciate you sharing your experience with us; we are so glad to hear that you were satisfied with the service you received!

IMO Car Wash

Rated 5 out of 5 stars

Had amazing experience

Had amazing experience
I chose the minivalet service and the team at wakefield cleaned the car with an amazing effort
If you are in wakefield must vist this IMO car wash

5 March 2026
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Reply from IMO Car Wash - Wakefield

hassan rehman,

We appreciate your wonderful feedback! It's great to hear the team provided such a fantastic mini valet service. We're glad you enjoyed your experience at our car wash.

IMO Car Wash

Rated 5 out of 5 stars

Wouldn't go anywhere else in Wakefield

We visit often. The car wash gives great results and the staff are incredibly hard-working. Wouldn't go anywhere else in Wakefield.

15 February 2026
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Reply from IMO Car Wash - Wakefield

Michelle Lee,

We're happy to hear you consistently receive great results! We appreciate you recognizing our team's hard work and your continued patronage in Wakefield.

IMO Car Wash

Rated 5 out of 5 stars

The app isn’t brilliant and needs to be…

The app isn’t brilliant and needs to be better developed. Wakefield IMO car wash temains to be a good car wash and the service is courteous and professional.

14 February 2026
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Reply from IMO Car Wash - Wakefield

Mr. Martin Morrey,

We appreciate your feedback and are glad you find the car wash and service courteous and professional. We acknowledge the app could be better and will strive to improve its development.

IMO Car Wash

Rated 5 out of 5 stars

The operator was really helpful in…

The operator was really helpful in resolving an issue with the app updating and not showing the paid for wash in the wallet.

25 January 2026
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Reply from IMO Car Wash - Wakefield

Robert,

We're happy to hear that the operator was helpful in resolving the app issue and ensuring your paid wash was correctly reflected. Thank you for your positive feedback!

IMO Car Wash

Rated 5 out of 5 stars

Very efficient smooth wash no hassle…

Very efficient smooth wash no hassle with payment at outlet all set on app ,good quality wash at end and saved my car washing experience for a few more weeks 😀🍻

24 January 2026
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Reply from IMO Car Wash - Wakefield

Peter Mark Styles,

We're happy to hear that you found our app efficient and the wash quality good. It's great to know you enjoyed a smooth, hassle-free experience with our service. Thanks for your positive feedback!

IMO Car Wash

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient easy to use

3 January 2026
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Reply from IMO Car Wash - Wakefield

rachel Green,

We're happy to hear that our service was fast, efficient, and easy for you. Thank you for your positive feedback!

IMO Car Wash

Rated 3 out of 5 stars

Service was very easy to use

Service was very easy to use and the older gentleman was very polite and respectful.
Only issue i have with the service is twofold.
The first being the wheel trims never seem to get cleaned properly, there are always unsightly dirt marks on the even after using the £15 wash.
The second is is again with the £15 wash, once you finish, your car is left with unsightly water (drip) marks all over the body and windows leaving you to have to repolish your car once you get come even though you paid for the waxing service.

This is the only thing that prevents me from going to the next level and paying for the top service as although I don't mind paying the £15 charge i think its high for how your car comes out at the end hence the 3 starts (service by the older gentleman 5 stars)

3 January 2026
IMO Car Wash - Wakefield logo

Reply from IMO Car Wash - Wakefield

Jon,

We appreciate your feedback. We're glad you found the service easy to use and the team member polite. We're sorry the wheel trims and water marks weren't up to par with the £15 wash. We'll address these issues to improve our service. Thanks for bringing this to our attention.

IMO Car Wash

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