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IMO Car Wash Reviews 

29,314
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Considering 14,459 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's helpfulness and friendly demeanor, often noting their professionalism and attention to detail. Many people also found the service efficient, leading to a clean car and a good overall experience, with some appreciating the thorough pre-wash. However, some customers also noted issues with the cleaning quality, reporting that cars remained dirty with marks, residue, or uncleaned spots. A few other people also felt that equipment was sometimes faulty or inconsistent, leading to an incomplete wash. Some people were dissatisfied with the pricing, finding it expensive for the quality received, while others found staff unhelpful or abrupt at times.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising the great and friendly... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the thorough pre-wash,... See more

Product

Users describe ambiguous interactions with product, with some reviewers reporting positive experiences,... See more

Price

Customers had ambiguous experiences with price, with many finding the pricing to be reasonable and offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Positive experience is related to new drying mits that obviously absorb more fluid than before. Missing star is due to partially faulty foam spreader on the right side of the car - it was obviously vi... See more

Company replied

Rated 4 out of 5 stars

Using the app saves so much time & of course you get rewards. Unfortunately the staff didn't guide me on to the conveyor properly and at the dryer I had to drive off as it wasn't engaging with my whe... See more

Company replied

Rated 5 out of 5 stars

We always get great and friendly service from the IMO team at Langley Mill, they take care with the car and make sure everything is okay. Yes, prices have gone up, but the car always comes out sparkl... See more

Company replied

Rated 5 out of 5 stars

I was very impressed that my car was sprayed down by a human before entering the automated car wash. I’ve used the car wash at Sainsbury’s before and came out with many dirty spots remaining. Today my... See more

Company replied

Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

29K reviews

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3.8

All reviews

(29,314)

26,350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

IMO Ceramic wash

Had a Ceramic XTR wash with £7 off so purchased on the app, excellent and easy.
Car wash team always friendly and efficient.

16 July 2026
Rated 5 out of 5 stars

First time using a car wash

First time using a car wash service as it’s my first car but couldn’t fault it at all. Way to understand and use and the men that run it are lovely and very helpful. Would highly recommend

15 July 2026
Rated 1 out of 5 stars

Meanwood Road, Leeds

Leeds, Meanwood Road - opted for the slightly more expensive Total Wax. Got home and car was still dirty with water marks left all over the car. I would have been better going to one of the fully hand wash or doing myself. Very disappointing.

15 July 2026

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