The car wash itself has always been easy and effective... but on the latest visit the prebooking option on the app seemed to take much longer than normal to process. The staff at my usual site are al... See more
Company replied
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Review summary
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Excellent prewash and interaction with staff member. The drying towelling at the end of the wash has been removed which now leaves the car quite wet in places, hence the loss of one star.
Company replied
Quite easy and straight forward experience. Most of the staff are great except the boss female does not come across friendly and was annoyed at me when my automatic hand break came on accidentally.... See more
Company replied
Staff - Always polite and efficient. I like the use of the app and rewards system. I also like the reduced price for bundles. The pricing shown on the app and location need to be the same. If... See more
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Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
34K reviews
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I had my two kids in the car and the…
I had my two kids in the car and the guy was spraying their windows making them laugh. Nice touch
22 August 2026
Very poor service didn’t clean car very…
Very poor service didn’t clean car very well especially the wheels which only one was partially washed. Very disappointing
24 August 2026
helpful, but not so easy to pay
the washing was good, but it was difficult to pay with QR-Code, e-mail and credit card
22 August 2026
CAR WASH
I HAVE USED MORE THAN 25 CAR WASH IN NOTTINGHAM BUT IMO CAR WASH MAPPERLEY PLAIN ROAD IS ONE OF THE BEST CAR WASH IN NOTTINGHAM .USED 3-4 TIMES EVERY WEEK BECAUSE I AM TAXI/UBER DRIVER USING THIS CAR WASH FROM LAST 3-4 YEAR ,NO COMPLAIN .QUICK , TIME SAVING ,FRIENDLY STAFF ,FAIR PRICES A LOT PARKING SPACE FOR DEEP CLEANING .MOST IMPORTANT THING IS THE CHEMICAL ,FOAM ,LIQUID THEY USE WILL NOT DAMAGE OR EFFECT THE COLOUR OF YOUR CAR .Recommended ⭐️⭐️⭐️⭐️⭐️
20 November 2025
May use AI-assist with repliesRead more
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Regular customer
I am a regular customer. I went for the Diamond Wax. Car washed squeaky clean. Highly recommended
22 August 2026
Reply from IMO Car Wash
Manorangitham Selvaratnam,
We're so pleased to hear you're a regular customer and that you were highly satisfied with your Diamond Wax! We appreciate your recommendation.
IMO Car Wash
There was still bug residue on the…
There was still bug residue on the windscreen and a small pink lump stuck on the bonnet after being cleaned
24 August 2026
The car was still a bit dirty after the…
The car was still a bit dirty after the was . There were a few cobwebs near the rear view mirror which were not cleared completely and The tyre rims were not properly clean.
Also there was am offer for buying a ceramic wash n getting a free wash which was only advertised at the car wash and not on the app.
21 August 2026
Reply from IMO Car Wash
Donald S,
Thank you for your feedback. We are sorry to hear that your car wash did not meet your expectations, and we understand your frustration with the remaining dirt on your car. We are also sorry about the offer not being advertised on the app.
IMO Car Wash
Reply from IMO Car Wash
Jacy Graham,
We're so pleased to hear that you found our car wash great, efficient, and well-priced! Thank you for your wonderful feedback.
IMO Car Wash
I wouldn’t take my car anywhere else
I wouldn’t take my car anywhere else. 💯 great job every time , the guy’s always polite and respectful, pre wash is always nice
24 August 2026
Reply from IMO Car Wash
Gary Moran ,
We're so pleased to hear you wouldn't take your car anywhere else! It's wonderful that you consistently receive a great job and find our team polite and respectful. We appreciate your kind words about the pre-wash too!
IMO Car Wash
Car was absolutely filthy after going…
Car was absolutely filthy after going through on a triple foam wash
22 August 2026
Better than most automatic car washes but not great
Better than most automatic car washes, in that there’s an attendant who gives your car a quick pre wash and makes sure the back gets done. However the machine wash wasn’t very thorough and the drying only partially effective. Good for a top up wash but not great.
22 August 2026
Reply from IMO Car Wash
CM,
We appreciate your feedback and are glad to hear about the attendant's pre-wash. We're sorry the machine wash wasn't thorough and the drying was only partially effective. We'll look into improving these aspects of our service.
IMO Car Wash
Billboard advert vs reality - App purchase discount not applied
Billboard advert stated £7.50 for Triple Foam Wash if purchased using the App, I did this but was charged £9.50 which was disappointing and not as advertised.
24 August 2026
Reply from IMO Car Wash
Mark S,
We're very sorry to hear about the discrepancy you experienced with the pricing for the Triple Foam Wash. We understand your disappointment and appreciate you bringing this to our attention. We will certainly look into this matter.
IMO Car Wash
Quick and efficient easy to use app
24 August 2026
Reply from IMO Car Wash
Tracey Draper ,
We're so pleased to hear that you found our app quick, efficient, and easy to use. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash
Kunde,
Thank you for taking the time to leave a review! We are delighted to hear that you are very satisfied with Ceramic X. It's our goal to provide excellent results.
IMO Car Wash
Allround Package - Not Satisfied!
We booked the Allround package, while the client in fronz of us got the cheapest wash. That xlient got two rounds of high pressure cleaning of his wheels and other applications. We got a cursory glance and spray from the clerk and took us straight into the street. We got out with quite a bit of washable dirt on our wheels and other parts. Not satisfied!
22 August 2026
Just a great car wash
Just a great car wash, excellent value for money and better than most hand car wash services.
24 August 2026
Reply from IMO Car Wash
Mark Lintern,
We're so pleased to hear you found our car wash to be great and excellent value for money! It's wonderful to know you prefer our service.
IMO Car Wash
Ok could be better
Ok , could be a better clean , my boot always needs a wipe over after.
20 July 2026
Reply from IMO Car Wash
Denise Jones,
We appreciate your feedback and are truly sorry to hear that your boot still required wiping after the wash. We are always working to improve our service.
IMO Car Wash
Car was still filthy afterwards
Car was still filthy afterwards. The car wash up the road does a more thorough job.
24 August 2026
Not bad, not brilliant.
The wash itself was OK. Some bird poo left behind but far better than it was before I went in, where dust could be felt on the paint before. When I attended I was advised if I used the scan and pay I'd get a free triple foam wash, however this didn't come through as far as I could see and the help option in the app failed to allow me to connect to CS.
23 August 2026
Reply from IMO Car Wash
John,
Thank you for your feedback. We're sorry to hear that the wash didn't completely remove all the bird droppings and that you experienced an issue with the free triple foam wash promotion and connecting with customer service. We will review this.
IMO Car Wash
The gentleman that served me was very…Would recommend
The gentleman that served me was very efficient. The App was very easy to download and choose what product I wanted. Would certainly recommend again
23 August 2026
Reply from IMO Car Wash
Paula Tate,
Thank you for your wonderful feedback! We're so pleased to hear that our team provided efficient service and that you found our app easy to use. We appreciate your recommendation!
IMO Car Wash
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