Positive experience is related to new drying mits that obviously absorb more fluid than before. Missing star is due to partially faulty foam spreader on the right side of the car - it was obviously vi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using the app saves so much time & of course you get rewards. Unfortunately the staff didn't guide me on to the conveyor properly and at the dryer I had to drive off as it wasn't engaging with my whe... See more
Company replied
We always get great and friendly service from the IMO team at Langley Mill, they take care with the car and make sure everything is okay. Yes, prices have gone up, but the car always comes out sparkl... See more
Company replied
I was very impressed that my car was sprayed down by a human before entering the automated car wash. I’ve used the car wash at Sainsbury’s before and came out with many dirty spots remaining. Today my... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
29K reviews
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The car always not perfectly clean…
The car always not perfectly clean always lives marks on front bumper and back windscreen same with alloys, and last I went there in Bolton Manchester the horizontal brush was broken so wasted my money
12 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very professional and thorough
14 July 2026
Reply from IMO Car Wash
Christine Smith,
We truly appreciate your wonderful feedback! We are so pleased to hear that you found our service to be professional and thorough. Thank you for sharing your positive experience.
IMO Car Wash
No hassle
No hassle, straight in, staff very helpful. All in all a very pleasant experience.
14 July 2026
Reply from IMO Car Wash
Mr Mel Patch,
We're so pleased to hear that your experience was hassle-free and that our staff were very helpful. Thank you for your wonderful feedback!
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash
Donna Oconnor,
We're so happy to hear that you had a quick and easy experience and that your car was sparkling clean. We appreciate you choosing us!
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Damaged rear bumper paintwork
My car was left wet though the worker did dry it when prompted. Found machine had damaged rear bumper paintwork. Won’t use again
11 July 2026
Reply from IMO Car Wash
If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
Insect spots not cleaned off
Normally a very good service but the car is always dripping when finished. The latest wash left behind all the insect spots that were there before. I had to clean them off myself
The staff are always very friendly here.
14 July 2026
Reply from IMO Car Wash
Gerri,
We appreciate your feedback and are glad to hear our staff are always friendly. We're sorry the wash left your car dripping and didn't remove the insect spots. We will review these points with our team to improve our service.
IMO Car Wash
Reply from IMO Car Wash
Ranj k,
We're so glad to hear you had a great wash, found our app easy to use, and our staff courteous and friendly! We appreciate your positive feedback.
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Service was great but only problem was…
Service was great but only problem was the car was dirty in places
12 July 2026
Reply from IMO Car Wash
Jacob Earle,
We appreciate your feedback and are glad to hear the service was great. We sincerely apologize that your car was not as clean as it should have been in some areas.
IMO Car Wash
Reply from IMO Car Wash
Jane Sheldon,
We're so glad you found our service easy to use and our staff helpful. Thank you for taking the time to share your positive experience!
IMO Car Wash
Didn’t have to wait long
Didn’t have to wait long. It was the first time I used it and it was pretty straight forward. Reasonably priced and plenty of cleaning options.
14 July 2026
Reply from IMO Car Wash
B Freeman,
We're so pleased to hear you had a straightforward first experience with us! It's great that you found our pricing reasonable and appreciated the variety of cleaning options. We look forward to seeing you again!
IMO Car Wash
Decent wash job for the money
12 July 2026
Reply from IMO Car Wash
Mark Skelton,
We're glad to hear our wash met your expectations for the price. We appreciate your feedback.
IMO Car Wash
Very helpful staff
12 July 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash
Jane Maskell,
We're so pleased you found our service simple to use, appreciated our good prices, and experienced our friendly staff. Thank you for your positive feedback!
IMO Car Wash
Car wash poor ,left wax spots all over…
Car wash poor ,left wax spots all over car so when it drys properly you have white spots/marks on body work.Staff are good .customer service very good but car wash itself not very good
14 July 2026
Reply from IMO Car Wash
Paul ,
We're truly sorry to hear about the wax spots left on your car after the wash. This is certainly not the clean finish we aim for. We appreciate you acknowledging our staff and customer service, but we understand your disappointment with the car wash itself. Your feedback is important to us as we continuously strive to improve our services.
IMO Car Wash
Very Helpful
12 July 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
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