Easy Scan and Pay, loved it. Pre wash and employee guidance was also fine, the process is very clear. 4 star only becaus the car was not very clean after the wash. for lesser money it can be clean... See more
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Review summary
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washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more
I loved the idea of being able to pay using the App in advance, but it gave me SO MUCH trouble! It kept timing out and not letting me pay. It did work in the end, but then we had to battle the sunsh... See more
The Christchurch wash is very good . The only reason I couldn’t give 5 stars is because my wheels are never quite taken care of enough and always need extra when I get home . Can’t fault the actual wa... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
33K reviews
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My car was left covered in water spots…
My car was left covered in water spots and sticky residue, ideally needed a human touch at the end.
8 August 2026
It was already 8 o'clock and the store…
It was already 8 o'clock and the store was still closed. At 8.15 personal opened.
All happened in Ludwigshafen, Industriestraße, Germany.
Not satisfied at all, especially on a Saturday (8.08.26)
8 August 2026
They rushed my car through and did not…
They rushed my car through and did not apply enough wash chemicals on the sides and the wheels.
I understand when it’s busy, but when it’s not busy, it should be done properly.
I went to the in Rainham, it was better.
6 August 2026
Staff are always friendly and helpful
Staff are always friendly and helpful. They ensure that you receive the value you have paid for.
8 August 2026
Never used before but so easy to choose…
Never used before but so easy to choose and pay then the serive was great and super clean service. My car is looking fantastic
8 August 2026
Good but not perfect
Ultra HD chosen, booked on the app, nice and easy. Staff polite and quick.
Only shame is that there is quite a lot of water marks after. So not the perfect finish you’d hope for.
8 August 2026
Staff were extremely helpful and…
Staff were extremely helpful and friendly, the car wash (the most expensive CTX) was not as good as I expected not polished as I thought it would be and not as dry as it should have been, still wet when I left which left water spots on the windows
8 August 2026
Terrible wash car still dirty after…
Terribke wash car still dirty after wash. Had to go over with a spong and do by hand when i got home. Will never use again. Rainguard what what i bought
8 August 2026
Staff member very confused resulting in…
Staff member very confused resulting in a painful and bad experience.
I pre-paid on the website and presented my QR code to him.
It wouldn't scan. I think this was because of the sun glare on my screen.
He then told me the code was not for this car wash. "This is not HD" he kept repeating over and over, referring to the first 2 letters of the post code on my phone screen.
I explained that Brighouse does in fact have an HD post code and that I am 100% at the correct car wash.
Eventually after several minutes of confusion he asked me to read out the long number under the QR code. He typed it into his phone and hey presto that worked!!!
If only he had tried that sooner.
He offered no apology for his mistake and just waved me through.
Probably won't use this IMO again.
8 August 2026
I hadn't driven my Tesla through a car…
I hadn't driven my Tesla through a car wash before and everyone on the staff wer super helpful and patient with me as I had to figure out how to put it into free roll mode. Thank you.
6 August 2026
The service is thorough, quick and worth every pound. My car was looking brand new after the wash
The service was quick and thorough. It was worth every pound!
8 August 2026
The two operators at Portrack lane…
The two operators at Portrack lane Stockton on tees are very pleasant and friendly and professional
8 August 2026
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