IMO Car Wash Reviews 

33,283
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 17,112 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and polite, making every visit pleasant. People also highlight the quick and efficient wash process that leaves vehicles looking thoroughly clean and shiny. Some reviewers were not happy with occasional water spots left on windows after drying or stubborn dirt remaining on the car. Consumers additionally mentioned that the pre-washing procedures could sometimes feel rushed or lack the necessary thoroughness for a spotless finish. A few visitors also felt that some of the available wash packages were rather expensive for the results provided.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences regarding the car wash quality. While... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are generally friendly, polite,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the final... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings regarding the quality of the wash.... See more

Price

People report ambiguous experiences with price, as views on cost and value vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the service, quick and the car is quite shiny afterwards. But the app... buying before going to the service station is close to impossible. The different service portions do not have a descr... See more

Rated 4 out of 5 stars

washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more

Rated 4 out of 5 stars

Staff were really nice, only giving 4 stars because it left little water marks all over when we paid £15 for an ultra HD wash! Was very expensive for what it actually was.

Rated 4 out of 5 stars

I pulled in on a whim as I was passing to try the car wash for the first time. I didn't have the app downloaded as I'd not used it before. I felt a rushed by the man who sprays the car before enteri... See more


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

33K reviews

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3.8

All reviews

(33,283)

30,242 reviews in the last 12 months

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Rated 1 out of 5 stars

Car wash closed upon arrival.

Purchased the car wash before I left home. When I got to the IMO in Braintree, it was closed meaning I couldn’t use my purchase. No mention of it being closed on line so I wasn’t too happy

12 August 2026
Rated 1 out of 5 stars

I recently visited your car wash and…

I recently visited your car wash and was disappointed with the service. Water marks were left on my windshield and all windows because the staff member did not use a brush during the pre‑wash stage. At other locations, staff consistently use a brush to remove dirt and marks before the wash, so the lack of care at this site was noticeable. I was not satisfied with the result and would appreciate this being looked into.

12 August 2026
Rated 5 out of 5 stars

John at Coatbridge was exceptional

John at Coatbridge was exceptional. Excellent customer service and my car is very clean. A nice white, shiny Fiesta. He explained everything very professionally but with a touch of personality.

13 August 2026
Unprompted review
Rated 2 out of 5 stars

Man Great.. Machine Bad

The guy at the start did really good and thorough job. Checked the car at the end and the machine left it completely smeared and also there were white drips all over both sides on the doors and the boot, potentially where wax wasn't applied properly.

12 August 2026
Rated 2 out of 5 stars

The ceramic wash left marks on all the…

The ceramic wash left marks on all the non metallic parts of the car. Rubber seals and black acrylic was stained. By the time I was home I had to wash round the car by hand to remove the staining.
Also, the offer of free second wash not given on the online account. Very disappointed.

12 August 2026
Rated 5 out of 5 stars

Fantastic offer

Being honest, I don't often go to any car wash, but the £5 IMO deal this last couple of weeks has seen me there TWICE already. I've gone for the Ceramic finish on both our cars. Fantastic offer at that price. I've visited the East Boldon branch on both occasions. The lads there work very hard. The service is streamlined and there's hardly any delay even when it's busy. I'll be back again before the offer closes.

12 August 2026
Rated 5 out of 5 stars

Brilliant Valet

This IMO branch is my regular stop as one of the best I have visited. There is always a friendly welcome and nothing is too much trouble. I had a wash and mini valet today. The finish was astonishingly good and completed so quickly. I am very grateful. See you next time!

10 August 2026

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