Mixed staff. Some helpful, one rude. Interior clean is essentially spraying the car with polish that remains for weeks without wiping.
Location
Switch locationWeston Road, CW1 6BW Crewe, GB
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See what reviewers are saying
Just the kindest most helpful and friendly staff - they're always working so hard and never seem to be fed up or grumpy. My kids sit in the back and just adore coming because Isa will draw a smiley fa... See more
Company replied
Absolutely fabulous. All the staff are brilliant! Isa in particular.. he always makes my girls smile by always offering them a lollipop as we go in to the car wash.. thank you so much for the 100% top... See more
Company replied
Visited this car wash for the first time in my new car and unfortunately, it wasn’t the best experience. I wasn’t familiar with a couple of things - instead of being helpful, the staff member seemed i... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Weston Road, CW1 6BW, Crewe, United Kingdom
4.1
Great
74 reviews
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Mixed staff poor interior clean.
Mixed staff. Some helpful, one rude.
Interior clean is essentially spraying the car with polish that remains for weeks without wiping.
5 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I go every week with our two cars
I go every week with our two cars, constantly great quality wash and dry.
Staff are always pleasant!
2 June 2026
Reply from IMO Car Wash - Crewe
Robert Barlow,
We are so pleased to hear you consistently receive a great wash and find our team pleasant. Thank you for your continued loyalty!
IMO Car Wash
Very good service and staff
30 May 2026
Reply from IMO Car Wash - Crewe
customer,
We appreciate your kind words! We are glad you enjoyed our service.
IMO Car Wash
Reply from IMO Car Wash - Crewe
customer,
We appreciate your feedback! We're glad you had a very good and quick experience.
IMO Car Wash
Not friendly staff member
Visited this car wash for the first time in my new car and unfortunately, it wasn’t the best experience. I wasn’t familiar with a couple of things - instead of being helpful, the staff member seemed impatient and very rude — lots of huffing, eye-rolling which made me feel uncomfortable, especially being in the car on my own. I understand it may have been the end of the day, but as a first-time customer it wasn’t very welcoming. The clean itself was fine, but I will probably use a different location next time.
27 May 2026
Unprompted review
Reply from IMO Car Wash - Crewe
Lydia,
We appreciate you sharing your experience. We are truly sorry to hear that your first visit was not welcoming due to the staff interaction. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Value for money
21 May 2026
Reply from IMO Car Wash - Crewe
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash - Crewe
Gordon Heath,
We're sorry to hear about the cleaning issue. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Crewe
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Good value
Good value, very shiny, feels safer than an unmanned car wash and very thorough thank you!
9 May 2026
Reply from IMO Car Wash - Crewe
customer,
We're happy to hear that you feel safer with our manned car wash and appreciate the value and thoroughness we provide, leaving your car very shiny!
IMO Car Wash
Reply from IMO Car Wash - Crewe
JANE M,
We're happy you found no queue and that your car was nice, clean, and shiny! Thank you for your positive feedback; we appreciate it greatly.
IMO Car Wash
Exceptional shine.
Speedy, professional service. My car hasn’t looked that clean since I bought it.
Exceptional shine
Would recommend and will definitely return.
26 April 2026
Reply from IMO Car Wash - Crewe
Patricia Hodgkinson,
We're happy to hear you received speedy, professional service and that your car's shine exceeded your expectations! We appreciate your recommendation and look forward to your return.
IMO Car Wash
Reply from IMO Car Wash - Crewe
HM Forces Army Veteran. ,
We appreciate you taking the time to share your experience with us. We're so happy to hear that you were impressed with our professional service.
IMO Car Wash
Partial job done.
Kia Sorento...
Rear wasn't dried, so looked a mess.
Wheels still had grime on them, not a complicated design, so looked a mess.
24 April 2026
Reply from IMO Car Wash - Crewe
Mr Metz,
We regret that the rear of your Kia Sorento wasn't dried properly and that the wheels still had grime.Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Quick payment at scan and pay but car…
Quick payment at scan and pay but car doesn't get a hundred percent clean or has streaks when finished
22 April 2026
Reply from IMO Car Wash - Crewe
Jensen,
We appreciate your feedback and are glad the payment process was quick. We'll review our cleaning process because a spotless and streak-free result is our goal.
IMO Car Wash
Reply from IMO Car Wash - Crewe
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Great customer service
Great customer service and very patient with me to help understand how to use the app. Thank you
20 April 2026
Reply from IMO Car Wash - Crewe
Happy Customer ,
We're happy to hear that our team provided excellent and patient support while you learned to use the app. Thank you for your positive feedback!
IMO Car Wash
Good car wash
The car wash service is good. The cleaning of the wheels could be improved upon though.
I use IMO car wash frequently. The APP works well and always purchase the bundles.
18 April 2026
Reply from IMO Car Wash - Crewe
Samantha,
We appreciate your feedback and are glad the car wash service met your expectations. We'll review our wheel cleaning process to see how we can improve it. Thank you for using our app and bundles!
IMO Car Wash
Reply from IMO Car Wash - Crewe
JANE BROWN,
We're happy to hear that you had a quick and easy experience and that your car was shiny! Thank you for your positive feedback.
IMO Car Wash
Reply from IMO Car Wash - Crewe
Amy Twigg,
We're happy you found our services quick and easy, and that you're happy with the results. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Crewe
MR RAYMOND CLYNES,
We're happy you enjoy our car wash and appreciate your continued patronage from Crewe. Thank you for your positive feedback!
IMO Car Wash
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