The standard of cleaning and the shine are pleasing but I found the app rather confusing although I did get it to work eventually. It’s just not intuitive enough for my non-digital brain.
Company replied
Location
Switch locationScotia Road, ST6 4EF Stoke-On-Trent, GB
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See what reviewers are saying
An interior cleaning service like hoovering must be included with the 9 pounds package. Overall service is really brilliant. I was happy to get my car cleaned from IMO. And I will still be using thei... See more
Company replied
The worst experience I've ever had at a car wash. The person running the car wash used foul language Infront of my children when my car went further forward than was expected. He openly questioned my... See more
As usual a great experience from the team at Burslem IMO car wash. From the moment you arrive they are courteous and helpful. Car always comes out really clean and the Ultra HD is worth the extra. I... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Scotia Road, ST6 4EF, Stoke-On-Trent, United Kingdom
3.5
Average
31 reviews
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Not very clean came out still dirty on…
Not very clean came out still dirty on wheels and wing mirrros
19 April 2026
Reply from IMO Car Wash - Burslem
Joshua Kingham,
We appreciate your feedback and apologize that our service did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO drive through Burslem
Online payments easy on app
Guy was great on 1st wash
Then the car wash did the rest.
Overall easy experience
7 April 2026
Reply from IMO Car Wash - Burslem
customer,
We're happy to hear that you found the online payments easy to use and that the employee was great during your first wash! We appreciate your positive feedback on the easy experience.
IMO Car Wash
Quick and efficient service
1 April 2026
Reply from IMO Car Wash - Burslem
customer,
We appreciate you sharing; we are so glad to hear that our service was quick and efficient for you. Thank you for your feedback.
IMO Car Wash
Have used this car wash numerous times…
Have used this car wash numerous times however this time I’m very disappointed there were still paces on the car that were not clean, windscreen wheels and bottom edges of car.
2 March 2026
Reply from IMO Car Wash - Burslem
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
car friendly carwash with an amazing shine!
staff always polite and give the car a good clean before going through the car wash.
2 March 2026
Reply from IMO Car Wash - Burslem
Keith Maxfield,
We're happy to hear that our staff is polite and provides a good pre-wash service. Thank you for your positive feedback!
IMO Car Wash
Great clean but beware the app
The standard of cleaning and the shine are pleasing but I found the app rather confusing although I did get it to work eventually. It’s just not intuitive enough for my non-digital brain.
24 February 2026
Reply from IMO Car Wash - Burslem
M Toohey,
We're happy to hear you were pleased with the cleaning! We appreciate your feedback about the app's intuitiveness. We'll consider your experience as we work to improve it.
IMO Car Wash
Normally very good
One of the side brushes for the wheels on the right hand side wasn't working
18 February 2026
Reply from IMO Car Wash - Burslem
Philip,
We appreciate you bringing the malfunctioning side brush to our attention. We regret that the wheel brush was not operating correctly.
IMO Car Wash
Reply from IMO Car Wash - Burslem
Andy Jones,
We are glad you enjoyed your experience with our staff and car wash. Thank you for the positive feedback!
IMO Car Wash
Hand wash was rushed
Hand wash was rushed
car had some dirt left on window & wasn't dry all over but I needed the under chassis wash which is why I came
23 January 2026
Reply from IMO Car Wash - Burslem
samantha clewlow,
We appreciate your feedback and are sorry the hand wash missed some spots. We'll review our process to ensure a more thorough clean, especially after an undercarriage wash.
IMO Car Wash
Reply from IMO Car Wash - Burslem
Ms Liz Brown ,
We're glad you enjoyed your experience. Thank you for letting us know that our services were easy to use and provided a quality wash for your vehicle.
IMO Car Wash
Disappointed
I purchased a prepaid Ultra HD wash, but the staff set it to the Rain Guard program instead. When I pointed out that this was not what I had paid for, the employee told me to file a complaint if I didn't like it and claimed there was nothing more he could do about it. It's been my first and last time on that car wash
17 January 2026
Reply from IMO Car Wash - Burslem
Darek,
We appreciate you bringing this to our attention. We're sorry to hear that you received the incorrect car wash and that the service you received was unsatisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Paid £19 for the top wash only when I…
Paid £19 for the top wash only when I got home the car was still very dirty and I had to wash it again myself won’t be going there again
3 January 2026
Reply from IMO Car Wash - Burslem
Marie Walker,
We appreciate you taking the time to share your experience. We're sorry the top wash did not meet expectations, and you had to rewash your car. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
An interior cleaning service like…
An interior cleaning service like hoovering must be included with the 9 pounds package. Overall service is really brilliant. I was happy to get my car cleaned from IMO. And I will still be using their services.
30 December 2025
Reply from IMO Car Wash - Burslem
Muhammad Humayun Khan,
We appreciate your positive feedback and are happy you enjoyed our service. We'll consider your suggestion about including interior cleaning in the £9 package as we continuously look for ways to improve our offerings.
IMO Car Wash
Burslem IMO car wash
As usual a great experience from the team at Burslem IMO car wash.
From the moment you arrive they are courteous and helpful.
Car always comes out really clean and the Ultra HD is worth the extra. It lasts really well.
31 December 2025
Reply from IMO Car Wash - Burslem
Thank you for your great feedback. We’re very pleased that our service met your expectations.
It's nice to be nice
One of the fellas gave me advice on how to remove some sticky stuff from my car, and was exceptionally pleasant, car wash was pretty awesome too!
28 December 2025
Reply from IMO Car Wash - Burslem
Thank you for your great feedback. We’re very pleased that our service met your expectations.
Great clean and the side mirrors do not…
Great clean and the side mirrors do not fold in unlike other car washes.
30 December 2025
Reply from IMO Car Wash - Burslem
Thank you for your great feedback. We’re very pleased that our service met your expectations.
car was still dirty after i spent 13…
car was still dirty after i spent 13 pound on it
28 November 2025
Reply from IMO Car Wash - Burslem
customer,
We regret that the wash did not meet expectations. We'll review our processes to improve our service. Please can you get in touch with us directly on the following email address so we can gather further information?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Some time imo Burslam car wash app not…
Some time imo Burslam car wash app not working and code not going accepted for taxi discount
9 November 2025
Reply from IMO Car Wash - Burslem
mohammed Qaddier,
We appreciate you bringing this app and discount code issue to our attention. We will investigate this matter promptly.
IMO Car Wash
Reply from IMO Car Wash - Burslem
Theresa,
We're glad you enjoyed your experience with our team and our services. Thank you for your positive feedback!
IMO Car Wash
Always an excellent and professional…
Always an excellent and professional service, the app is great to use and exclusive offers now and again.
16 November 2025
Reply from IMO Car Wash - Burslem
Andy Roo,
We're happy to hear that you find our service excellent and professional. We appreciate your positive feedback on the app and exclusive offers.
IMO Car Wash
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