Very easy to use app that has a great saving advantage. The wash however is very disappointing. Drying spots on paintwork and glass. The alloys still have dirt on them and the tyres look the same a... See more
Company replied
Location
Switch locationYardley Business Park, SS14 3GN Basildon, GB
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So polite and had a sense of humour! My car was filthy outside and in but they cleaned it beautifully. I had my daughter in the car who has mobility issues, they got her out of the car and gave her... See more
Company replied
A really good car wash, staff make a good effort to pre clean your car, pricewise comparable to others. Normally would say 5 stars, but this time the drying cloths were non existent, so car came out w... See more
Company replied
I like the convenience and speed of the car wash but when I got home I noticed the wheel hubs were still dirty. The water marks on the body work needed going over with a cloth when I got home as t... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Yardley Business Park, SS14 3GN, Basildon, United Kingdom
3.6
Average
62 reviews
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Very easy to use app. Poor clean
Very easy to use app that has a great saving advantage.
The wash however is very disappointing. Drying spots on paintwork and glass. The alloys still have dirt on them and the tyres look the same as when I entered. The tyre dressing doesn't seem to do its job. Kind of regretting paying for 4 of the top washes now, as my local BP garage leaves the car looking better and with the BP app, a top wash is almost 66% lower priced
29 May 2026
Reply from IMO Car Wash - Basildon
ian clarke,
Thank you for your feedback. We are sorry to hear that the wash did not meet your expectations, especially regarding drying spots, wheel cleanliness, and tire dressing. We are reviewing our processes to ensure a more thorough clean.
IMO Car Wash
Great location & Fantastic Deals 👍
21 May 2026
Reply from IMO Car Wash - Basildon
Gary Brooks,
We are glad you enjoyed the location and found great deals.
IMO Car Wash
Speed & Convenience but not the best finish
I like the convenience and speed of the car wash but when I got home I noticed the wheel hubs were still dirty.
The water marks on the body work needed going over with a cloth when I got home as the car wasn’t fully dried.
The staff were busy scrolling when I arrived so had to wait for service. Not for long but it was noted. Attitude was not great… felt like I’d disturbed their day 🤨
20 May 2026
Reply from IMO Car Wash - Basildon
Linda Young,
We appreciate your feedback regarding your recent visit. We are sorry to hear about the issues with the cleanliness of your wheels and the water spots. We will also address the team's attentiveness to ensure a better experience.
IMO Car Wash
Reply from IMO Car Wash - Basildon
Georgina,
We're so glad you found our service great, quick, and easy. Thank you for your positive feedback!
IMO Car Wash
Very happy with cleanliness of my car
Very happy with cleanliness of my car. Very professional and polite staff
11 May 2026
Reply from IMO Car Wash - Basildon
Caroline,
We appreciate your positive feedback! We're glad your car was clean and our staff professional.
IMO Car Wash
Very quick and not very thorough on the…
Very quick and not very thorough on the pre wash scrub, missing spots on the windscreen
10 May 2026
Reply from IMO Car Wash - Basildon
Andrew Laundy,
We regret the pre-wash scrub was not thorough. We will review our process for improvement.
IMO Car Wash
So polite and had a sense of humour
So polite and had a sense of humour!
My car was filthy outside and in but they cleaned it beautifully. I had my daughter in the car who has mobility issues, they got her out of the car and gave her a seat while they cleaned. Absolutely no problems
10 May 2026
Reply from IMO Car Wash - Basildon
Sharon Bridgeman-Clarke,
We're happy to hear about your positive experience! It's great to know our team was polite, helpful, and accommodating to your daughter's needs. We appreciate your feedback and are glad your car looks great.
IMO Car Wash
I paid in the app for car wash but it…
I paid in the app for car wash but it did not show up and I was forced to pay again at the spot second time for car wash.
2 May 2026
Reply from IMO Car Wash - Basildon
JT,
We appreciate your review and are glad you enjoyed our friendly staff and efficient car washing system! Your feedback is valuable to us.
IMO Car Wash
Car was still covered in bird poo…
Car was still covered in bird poo after using the ultra HD wash
22 April 2026
Reply from IMO Car Wash - Basildon
Kevin I Chapple,
We appreciate you sharing your experience. We're so glad you enjoyed the speedy service and thorough cleaning!
IMO Car Wash
Satisfactory results of your service…
Satisfactory results of your service and my vehicle always look great after it being cleaned by your team
17 April 2026
Reply from IMO Car Wash - Basildon
lang essien,
We're happy to hear that you are satisfied with our service! It's wonderful to know your vehicle always looks great after being cleaned by our team. Thanks!
IMO Car Wash
They don’t take old defenders 😳
I never heard of an old defender not being allowed to get washed because is to big , very disappointed
15 April 2026
Reply from IMO Car Wash - Basildon
dandun,
We appreciate your feedback and are sorry the vehicle could not be washed due to its size. We'll review this to improve our service.
IMO Car Wash
Reply from IMO Car Wash - Basildon
customer,
We're so glad you loved your first experience with us! Thank you for sharing your positive feedback; it means a lot to us.
IMO Car Wash
Reply from IMO Car Wash - Basildon
Dianne Osborne,
We appreciate you taking the time to share your experience! We're so glad to hear that you find our staff pleasant and the car wash effective.
IMO Car Wash
Reply from IMO Car Wash - Basildon
Many thanks for your review. Please Contact Us via our website so that we can investigate further.
Many thanks
IMO
Reply from IMO Car Wash - Basildon
Anna Franklin,
We're glad you enjoyed your experience! We regret the soap on the rear window and will address this to improve our service. Thanks!
IMO Car Wash
Does exactly what is says on the tin
22 March 2026
Reply from IMO Car Wash - Basildon
Chris,
We're happy to hear that our product met your expectations. Thank you for your positive feedback; we appreciate it a lot.
IMO Car Wash
Reply from IMO Car Wash - Basildon
lawrence huff,
We're happy to hear that you had a very good experience! We appreciate your feedback and look forward to serving you again.
IMO Car Wash
Reply from IMO Car Wash - Basildon
Darren,
We appreciate your feedback! We're so glad to hear that you were happy with our fast, efficient, and friendly service and the great job we did.
IMO Car Wash
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