Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.
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8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter
Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.
Company replied
Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
33K reviews
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I have used first time Imocarwash app
I have used first time Imocarwash app. That is really fantastic with coupons, rechargeable etc. As well as staff members are very cooperating und helpful if somebody needs help.
5 August 2026
Try some things else
Wakefield is more interested in taxis than the public so stopped using it
24 October 2025
Very happy with car wash
7 August 2026
The Moment attendant saw I had an pre…
The Moment attendant saw I had an pre paid eco wash no pre wash spray was sprayed on and no brushing after a very light spray with jet wash and my car was very dusty
5 August 2026
Excellent service from start to finish…
Excellent service from start to finish and the price was the icing on the cake
6 August 2026
Car wash was fine
Car wash was fine, did exactly what I expected, however when I get multiple emails saying “reminder to review a car wash” you deserve a 1 star review.
4 August 2026
Pre payment system needs clarifying to avoid unnecessary delays
Only 4 stars as the queue was fairly long and the 2 operators were slow at taking payments.
The system needs to be speeded up by larger signs with full app instructions on how to pre pay in order to avoid unnecessary delays. I pre paid and it took about 5 seconds for me to be cleared onto the ramp, other customers were having lengthy chats which is infuriating.
6 August 2026
Bought a voucher on-line
Bought a voucher on- line, went to the car wash it was “closed for maintenance”. I emailed to request a refund and had no response what so ever. Very poor customer service.
6 August 2026
The car came out soaking had not dried…
The car came out soaking had not dried at all!!!!
6 August 2026
Always a high standard service
The staff, they’re always polite and smiling, always busy and working hard and always provide an excellent service.
5 August 2026
Quick wash it was very clean fast just…
Quick wash it was very clean fast just what I needed and still looks very shiny
3 August 2026
Very helpful staff
Very helpful staff, especially if you have trouble wirh your car. Very knowledgeable.
27 July 2026
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