Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 

1,228
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, providing clear explanations and tailored advice. The service is frequently described as excellent, efficient, and stress-free, with many appreciating the proactive approach. People also highlight the great communication, noting they are always kept well-informed and receive quick, supportive responses. Many reviewers emphasize the long-standing relationships and trust built over multiple transactions, often recommending the company for its consistent and trustworthy service. This sustained satisfaction highlights the team's dedication to their customers' financial needs.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently praising its professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the individual approach and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

I have been using IMAB for many years now, they never dissapoint. Their services are very efficient and professional. I really like individual approach they provide to customers. Special thank you t... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,228)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent, expert advice

I was recommended IMAB and Carol by a friend. My experience could not have been better, Carol talked me through the house buying process, which I found especially reassuring as a first time buyer. Would definitely recommend to anyone buying a house and feeling overwhelmed about the paperwork, IMAB have made it a super smooth process!

23 September 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a terrific review to brighten up our Monday! Thank you very much Hannah, we're pleased to have helped you with your first property purchase.

Rated 5 out of 5 stars

Customer Service was absolutely amazing

Customer Service was absolutely amazing, best we have experienced so far (and we have dealt with a lot mortgage advisors!) Great engagement since the start and updated throughout the whole process. Can’t believe how quickly it took to get our mortgage offer!

27 September 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

🍾🎉THANK YOU FOR YOUR REVIEW JULIE! 🎉🍾

Rated 5 out of 5 stars

Sharfique Hussain - Excellent Service

I appointed Sharfique Hussain as my Mortgage Broker. After an initial consultation he was able to quickly understand my situation and was able to provide me with a decision in principle from the lender giving me the best deal.

After my offer for a property was accepted, Sharfique didn’t waste any time in getting my application submitted. Once I provided him with the requested documents (payslips, bank statements, proof of identity etc.) he was able to complete my application in less then a day.

There were some stumbling blocks in my documents, but he remained calm and was able to offer me quick solutions. Sharfique has great attention to detail and was able to pick up on things that I otherwise would have missed if doing the application myself. As a first time buyer, I had a number of questions and concerns and he was able to answer them all putting me at ease.

After submitting, my mortgage application was accepted within 2 days. I believe this is a testament to Sharfique’s experience as a Mortgage Broker and the great knowledge he has of the of the role. I would highly recommend Sharfique as a mortgage broker to anyone looking to buy a property. His service is on point.

23 September 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for taking the time to leave such a positive review for your adviser, Sharfique.

We're delighted to read about how well looked after you have been throughout the process and we look forward to helping you again in future.

Rated 5 out of 5 stars

Excellent service

This is the third time we have used IMAB (Chris) for our mortgage needs and once again they have helped and advised us greatly. We managed to secure a good rate, even in the current climate and Chris was in communication with us throughout to ensure we were getting the best possible rate.

1 September 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hello Linzie.

Many thanks for your review, and for your repeat custom. We're glad the level of service from Chris and the team has not dropped!

Rated 5 out of 5 stars

Mortgage advisor

Been using this company for a long time service is brilliant.

6 March 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for taking the time to review I ll be sure to pass our comments on to Dan

Rated 5 out of 5 stars

Great service

Great service. Responded really quickly to my initial enquiry. Justyna was extremely helpful and professional and was able to find me a remortgage suitable for my needs. Everything was processed quickly and the admin team followed things up promptly. Would definitely recommend.

11 September 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We're delighted to hear you have been well looked after Diana and thank you for the recommendation.

Rated 5 out of 5 stars

Great experience

I’ve had a great experience using IMAB. They are super quick to respond, always polite and willing to help and extremely proactive. I’ve been speaking to them on and off over the last 2 years for quotes etc and always dealt with the same person. Now I’m finally going through the buying process they are still on hand to help. Brilliant!

11 September 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much for your kind words Michelle. We understand Karen Ramirez (nee Dolling) is your adviser so we've passed on your comments to her.

Rated 5 out of 5 stars

Great service

Prompt, helpful and personable service given by Karen and the team at IMAB working efficiently and professionally to get a mortgage agreed despite my unusual circumstances. Thank you all for getting to a great result and for keeping up good communication throughout.

5 September 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your review of your adviser (Karen) and the supporting team. We're very grateful to you.

Rated 5 out of 5 stars

Great Service

Daniel was a great support to us when looking for a mortgage, he was knowledgeable about the market and listened to our requirements, he provided quotes and kept us in the loop with deadlines, he has a friendly manner and we didn’t hesitate to ask questions when we needed too. The service was efficient and thorough. Thank you Daniel.

14 August 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Rachel glad we were able to help you out.

Rated 5 out of 5 stars

Always offer the best advice

Always offer the best advice
Super helpful and friendly staff

31 August 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much ❤. We will let Carol (Adviser) and the team know you have left a review for them.

Rated 5 out of 5 stars

Great service- we are repeat customers …

We previously used Dan when purchasing our flat in 2019, and have recently used him again for our new purchase. Dan is super helpful and super quick. We fully trust Dan and we’re very glad with how patient he is in answering all of our questions. Whilst I really don’t want to move again anytime soon, I know that if we do move we will use Dan again for sure! I cannot recommend him enough!

30 August 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you, glad we can provide the help throughout the process for you.

Rated 5 out of 5 stars

Highly recommended

Supportive experience from start to finish.
Karen couldn't have done more for me and the communications have been excellent.
Thank you IMAB for helping me to buy my perfect home.

26 August 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a lovely review to receive. We're so pleased you received the support you needed and that the team communicated well.

Rated 5 out of 5 stars

Great service

Great service! Found me the best mortgage deal in the market for my circumstances. Constant communication with the mortgage advisor by email or phone. Daniel has been very helpful throughout the process. I highly recommend it and will be using it again when my fix rate comes to the end.

14 August 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Carmen glad you were happy with our service

Rated 5 out of 5 stars

There are advisers and then there’s…

There are advisers and then there’s Dan. He has all the tools to do the job. Always happy with everything he does. Wouldn’t go anywhere else.

14 August 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi thanks for your great review - i shall pass on your comments to Dan - IMAB Stevenage

Rated 5 out of 5 stars

A great mortgage broker is worth it

It's becoming increasingly harder to find good value for money and good service, however, with Adrian from IMAB you get both. Adrian is a gentleman and offers a first class service. He knows what he's taking about and doing and ultimately got me the best deal.

Both Adrian and Jane are very quick to respond to emails and missed phone calls.

I had a few items I wanted clarification on, I pinged Adrian an email on a Saturday thinking I would hear back from him on the Monday. The guy called me on the Saturday even though he wasn't working.

Not many people offer a service like that nowadays. Top bloke, top service, top company.

17 July 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for the graar review I shall pass on your comments to Jane - all the best Adrian

Rated 5 out of 5 stars

As always Carol went above and beyond…

As always Carol went above and beyond in her advice! Not only is she always extremely friendly and personable, but her level of dedication and commitment to helping us find the best mortgage and life cover options was excellent! Her expertise and attention to detail ensured that we felt confident and well-informed throughout the entire process. We are extremely grateful for her exceptional service. We highly recommend Carol to anyone in need of professional advice with life cover and mortgage deals.

15 June 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

How can we follow such a wonderful review other than to thank you whole-heartedly 🥰

Rated 5 out of 5 stars

Chris ensured we got the best deal in a very turbulent market

Chris was really pro active in setting up our appointment which was so important given the rates situation.
Our meeting was quick and efficient and Chris was really prepared with our info already to hand.
He worked really quickly to ensure we provided our info quickly and he made the application before the better rate was pulled.
His team then chased daily and we now have our offer at 5.09% compared to over 6% which is we’re we would have landed without Chris’s support.
He also ensured we had an insurance update meeting which turned out to be crucial as my job change meant I had a lot less cover.

20 July 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Clare.

We're almost lost for words, which is rare!

Thank you so much for your detailed review. Quick response times by your mortgage adviser are so important at the moment, and it also shows why insurance policies should be regularly reviewed with your adviser.

Rated 5 out of 5 stars

Great as always

Helped me with to secure a new mortgage deal quickly and find the best offer. Great experience!

12 July 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks Gregorz. We're glad the experience with us was a good one.

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