Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 

1,227
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making complex processes easy to understand. Many people highlight the exceptional service, noting its efficiency, speed, and the personalized attention received. Reviewers are particularly impressed with the excellent customer service, which includes clear communication, proactive updates, and a supportive attitude throughout the entire process. The team is frequently described as supportive, patient, and always available to answer questions, ensuring a stress-free experience for customers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently praising its professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the individual approach and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

I have been using IMAB for many years now, they never dissapoint. Their services are very efficient and professional. I really like individual approach they provide to customers. Special thank you t... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,227)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service as always

Daniel has helped me every time my mortgage has come to an end of the fixed term. He is quick to respond and explains everything. He always finds me the best rate. I would highly recommend to anyone who is trying to find the best deal on a new or existing mortgage.

3 April 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words, Natalie! We’re delighted to hear that Daniel has been able to support you every time your mortgage deal comes up for renewal. Finding the best rates and making the process smooth for our clients is always our goal, so it’s fantastic to know you’ve had such a positive experience. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Karen and her team have been brilliant…

Karen and her team have been brilliant throughout this process of obtaining a mortgage offer. Karen is incredibly knowledgeable and has answered all my queries so clearly. I really trust her advice and highly recommend her services.

2 April 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words! We’re delighted to hear that Karen and the team provided the clarity and support you needed throughout the mortgage process. Earning your trust means the world to us, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

A huge thank you to IMAB

A huge thank you to IMAB, I couldn’t recommend you all more. In particular, Karen was amazing. As a first time buyer, Karen explained every step of the way so clearly and never made me feel like I had any silly questions! It was a long process getting my first flat and I couldn’t have made it the whole way through without Karen. Also thanks to Emily who also helped prompt my solicitors throughout the process. Thanks so much again!! I will highly recommend IMAB to all.

19 March 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words, Kate! We’re thrilled to hear that Karen and Emily were able to guide you through the process and provide the support you needed as a first-time buyer. Buying your first home can be a long journey, and we’re so pleased we could make it clearer and less stressful for you. Your recommendation truly means a lot to us! Wishing you all the best in your new home, and we’re always here if you need anything in the future. 🏡✨

Rated 5 out of 5 stars

Justyna was fantastic

Justyna was fantastic, again. We remortgaged five years after our starting our original mortgage with her. She took the time to go through all of our options, check other lenders, discuss overpayment options and review our life insurance policies. She didn't rush us and we felt in good hands once again.

17 February 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful feedback! It’s fantastic to hear that Justyna provided the same great service the second time around. Remortgaging is an important step, and we’re so pleased she could guide you through all your options with care and attention to detail. We truly appreciate your continued trust in us and look forward to assisting you again in the future!

Rated 5 out of 5 stars

I completed on my first flat in October…

I completed on my first flat in October last year, and I couldn't have done it without Karen! We worked together for about a year or two before the big day, and her guidance was invaluable. She explained everything so clearly, which made a world of difference because sometimes it's hard to fully understand all the details. I’ll definitely be returning to Karen in the future, whether it’s for remortgaging or finding a new home. She was worth every penny!

2 October 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words! We’re thrilled to hear that Karen’s guidance made such a difference throughout your journey to homeownership. Buying your first home is a huge milestone, and we’re so pleased she could support you every step of the way. We truly appreciate your trust in us and look forward to helping you again in the future—whether it’s for a remortgage or your next home! Wishing you all the best in your new flat! 🏡✨

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish , couldn’t be more informative and helpful .
Made the whole process stress free .

3 February 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your review!

Rated 5 out of 5 stars

Excellent Service

This is the first time I have used independent advice bureau and I will definitely be a returning customer. My advisor was very knowledgeable and professional. Helping me every step of the way.

21 January 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review Sonya. It's been a pleasure to have helped you, and we're delighted that you'll be returning to us again in future.

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful. Thanks to Carol for being a great advisor.

20 January 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Louisa for your positive review. We're very grateful to you.

Rated 5 out of 5 stars

Complex purchase made simple

Complex purchase made simple. There is not a situation Justyna my broker and her associate Emily have not resolved. I have a portfolio of properties which is managed by Justyna and I couldn’t thank her and Emily enough to be fair. Always been a stress free experience and a quick turnaround when trying to get a mortgage. IMAB a great place to do business. Have referred so many friends and family over to Justyna and never got negative feedback. Thanks Justyna and Emily for all your efforts over the years and I will definitely continue working with you going forward.

7 January 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank so AP. We really appreciate your kind words about your adviser and Emily on the admin team. They work great together to produce consistently good results for our clients.

Rated 5 out of 5 stars

Extremely helpful advice and service

The IMAB have been so helpful to me and my husband. 18 months ago we visited the St Albans branch and spoke with a member of the team. He helped us to go through our finances and assess what we needed to do in order to move. We worked on our finances and when we were ready to move he helped us through the whole process. We felt reassured by his advice during such a big decision making process.

9 December 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a lovely review to receive over the festive period.

We believe Chris Cornish was your adviser and we will pass on your kind comments to him and the team.

Rated 5 out of 5 stars

Professional and efficient

Chris walked us through the process with professional manners and helped us sorted out the problem during the process. The Administration Team is amazing. Emily is very efficient in handling our case.

20 December 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a nice review to receive just before Christmas! Thanks for taking the time to leave a review for Chris, Emily, and the team.

Rated 5 out of 5 stars

Karen is superb

Karen is superb! Always first class and a joy to work with. She moves at pace and accuracy so thank you.

11 December 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Graham.

Thank you so much for your positive comments for Karen. She will be delighted when we tell her!

Rated 5 out of 5 stars

Consistently fantastic

Consistently fantastic, kind and supportive service.

21 November 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot Fran. We'll pass your comments to your adviser Chris Cornish, and the admin team who support him and our clients so well.

Rated 5 out of 5 stars

Great service from IMAB

Great service from IMAB. Justyna was my main point of contact for mortgage advice and set out all my options very clearly. She was responsive to my queries and emails and was pleasant to work with. Follow up work was done by Emily who, again, was very responsive to my requests. It was this attention and speed of response which has helped my overall homebuying experience proceed so quickly and smoothly. Highly recommended!

14 November 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Nick.

Thank you very much for taking the time to leave such a positive review. It is wonderful to hear you were so well looked after by your Adviser, Justyna, and then experienced similar support from Emily in our Mortgage Administration Team.

Rated 5 out of 5 stars

Remortgage plus buy to let

Carol was fantastic all the way through, coordinating between the lender and solicitors, keeping the pressure off us.

Great service and will definitely use her again.

5 November 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review Darren. It's great to hear we were that good go-between. So many parties involved can make the whole process rather complicated!

Rated 5 out of 5 stars

Exceptional service as always

Exceptional service as always. Knowledgeable and helpful making it all easy and as smooth as possible.

24 October 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for your positive feedback Julie. We're delighted to hear that you were so pleased with the service.

Rated 5 out of 5 stars

Great experience as first time buyers

Chris has been great throughout our entire mortgage journey. As first time buyers the whole thing can be daunting and he has been super informative and responsive, was able to help us maximise our budget and is always happy to explain at every step. Chris made the experience of getting our first mortgage as stress free as possible and I wouldn’t hesitate to recommend his services.

21 October 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Ellie-Mae.

The mortgage journey can be daunting for all of us, let alone when it's your first purchase!

It is great to see you have been so well looked after by your Adviser Chris.

Feel free to keep recommending his services and thanks again!

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