iHerb Reviews 

I have shopped periodically. For years and have been extremely satisfied. This most recent shopping has given me new products to try. I have been most pleased
with the quality of all of the items, especially the Monk Sugar. I love the new types of bar soap. Delivery speed has been the best surprise of all. Absolutely will shop
there more often.

Overall, the experience was good. I could not find items in the size I wanted, but the other items I was looking for I did find. They arrived within the time I expected and the only other negative matter that bothered me was that the bars I ordered expire next month. I generally hope for a few months before an item I order on line is to expire. The items were in tact and not damaged.

A easy website to navigate with excellent products at great prices. Postage time was fast and efficient

Ease of ordering, great choices, fast and free shipping

Quickly got my order to me and I liked that there was just enough packing materials used to ensure safe delivery.

UPDATE: 6/24/2026
I requested the "Account Deletion Request COMPLETED" Elated...

Customer Service is NOW using "AI" Using a shipping company called "UNIUNI" which emails you BOGUS shipping details & contradicts it's own information. States merchandise "shipped" when in fact, it has NOT SHIPPED. Dealt with their UNIUNI CS rep who responded just like their AI CS. iHerb collected their $$ even though merchandise has NOT SHIPPED. DELETED MY ACCOUNT, DONE WITH IHerb, AI CS, UNIUNI, THIEVES & LIARS

Good product variety and fast delivery. :)

I appreciate the fair prices and the prompt delivery. I like how I only have to spend $25 in order for free shipping.

What a dissapointing service! If your order is an international shipping and if anything goes wrong with the delivery, because its an international sending the package gets destroyed and you dont get a refund even you want to send it back, just use local sites and dont let this site and service scam you with nice prices. I would never ever order from this place again and also will spread the word to all my surroundings where possible. The customer service chat is also AI so it repeats itself continues without any resolution possible. One of the worst customer experience that I had unfortunately.

I have tried for a long time and was not possible to contact a human customer service but after placing a negative review amazing you get in touch with me within a day! Wouw impressive!!

I recently ordered 3 laura geller balance and brighten from IHerb,the price was outstanding,the service was absolutely excellent,the order was processed immediately and was in the post and the delivery was on time and packaging was bubbled wrapped and boxed,the delivery service was tremendous,I would definitely recommend this seller for a wide variety products at a very competitive price.I will definitely be ordering again.Thank you IHerb M.Kelly

The products I ordered are exactly what was expected and they arrived on time. The thing I don't agree with is that the company was offering a 15% Father's Day sale price, but the products weren't allowed to receive this. I looked at the company exclusion for sales, and I didn't see the company listed on it! This should be remedied immediately!

This is my second purchase from this website, and unfortunately it will probably be my last. My order was sent faulty, and there is no effective customer support available. The chat system only provides automated replies, making it impossible to get real assistance.

Due to these problems, I have serious concerns about the authenticity of the products I received. A company selling supplements should provide accessible customer service and take responsibility when mistakes happen. Based on my experience, I cannot recommend this website.

I've been a customer of Iherb for years and they have NEVER applied ANY of my reward points for orders to my account! NOT ONCE! There is ABSOLUTELY NO WAY to email or contact a person to get anything resolved either and it seems that's how they like it too!! THIS IS BEYOND UNACCEPTABLE and this BS is NOT customer service, it's CUSTOMER OFFENSE and INJUSTICE!!!!!! THEY ARE A MONOPOLY NOW AND MUST BE BROKEN!!!!

My account was deactivated because I placed too many orders, which I can understand.

Then I contacted support and was asked to provide an authorization code, which I did. However, since then, I haven't received any response despite several follow-up messages.

Fantastic products:
everything I ordered from this company was always The Best! Outstanding customer service! Affordable prices! Thousand thanks!!!
I am your customer for life!

Applied for a refund on an unused prduct due to a very recent medical issue.

Approval was granted in less than a minute and the refund issued immediately. As a bonus I was not required to post the item back to the US.

Absolutely brilliant customer service. Highly recommend this company 👍👍

Order booking system seems kaput and no easy way to complain - big disappointment after many years of patronage.

Thank you iHerb for response - I have used two registered addresses on my account without any problems for many years,

On 14th June placed order 890636636 to Heydon St address and then submitted order 890637304 making sure to stipulate postal address as the PO Box.
I then submitted a further order 890637366, once again ensuring I stipulated PO Box as address.

All three order were delivered to Heydon St address which represents great inconvenience.

The system seemed fixed on the Heydon St address and would not allow selection of alternate PO Box address.

To recap, submitted order 890636636 to Heydon St, then order 890636896 to PO Box address which I then cancelled as it seemed to indicate delivery would be made to Heydon St. I once again sent an order to PO Box (Order 890637304) making sure the address was marked as PO Box - I noted the order Invoice marked address as Heydon St but could only assume the PO Box address which was stipulated in order would be followed. Similarly, another parcel of products (Order 890637366) was addressed to PO Box but again invoice was addressed to Heydon St and I again had to assume the stipulated PO Box address would be used.

As mentioned all 3 orders were delivered to Heydon St. I cannot understand how or why the stipulated PO Box address was countermanded in the last two deliveries. Thank you for your attention.

This is a transition to a new co. for me. I found most of the supplements I use there. Disappointed in myself that I didn't hit the correct button to get the 20% off first order. Sigh. My order was delivered within days. Overall, pretty good.

If you reorder the same product you like, iHerb may decide you are no longer allowed to buy it.
Five of my orders were cancelled in a row. After a long back and forth, what I finally extracted is that I supposedly violate the platform’s rules. The basis: from January to June I bought six tubs of the same product, never more than one per order. Their math is poor, because one tub holds 30 servings and my family goes through one in no more than about ten days.
The explanations were a mess. Every agent said something different: a brand limit, then a rules violation, then an account review, with no details and no specifics. One agent assured me it was all resolved, then the cancellations started again.
Beyond this, the service has declined across the board. Products increasingly arrive close to expiry. The choice of couriers has gotten worse. I live in a hot region and items often arrive melted, glass bottles arrive broken, and they have stopped using the inflated protective packaging they used to include.
And now this on top of it: baseless, arbitrary, openly insulting treatment of a customer, and an abuse of their position.