iGPR Reviews 

148
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent advice. The service and software are widely regarded as easy to use and highly efficient, significantly reducing workload and saving time. People appreciate the quick response times and smooth user experience, with customer service frequently highlighted for exceptional support and effective issue resolution. However, some people mentioned experiencing longer waiting times when trying to connect with customer support by phone. Nevertheless, once connected, reviewers consistently found the support to be very helpful and effective in resolving their issues.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, consistently describing it as outstanding,... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and the significant... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the system's ease of use and... See more

Response time

Customers generally report positive experiences with response times, noting that issues are often resolved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more

Rated 5 out of 5 stars

Took a while to get through on phone, but as always great customer support, information and helpful with advice. Used iGPR for some years now, no problems, really does help with SARs etc in GP Surgery... See more

Rated 5 out of 5 stars

We have used iGPR for many years and the expresience has been great . We have also been using the managed service since it became available for TPP practices and that has helped with the workload man... See more

Rated 5 out of 5 stars

I always find iGPR very helpful when I phone with a query. Tom was very helpful at suggesting another way for me to send a SAR that I had already completed and sent 3 months ago but has now expired at... See more


Company details

  1. Software Company
  2. Computer Support and Service Company
  3. Medical Technology Manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

148 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(148)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SAR HELP

Great Customer Service
System is very helpful for the practice well worth it!!
Any issues its easy too get in contact with their help team
Overall easy system and helpful team

18 February 2026
Unprompted review
Rated 4 out of 5 stars

Tom was very polite and helpful and…

Tom was very polite and helpful and got IGPR up and running with EMIS very quickly. The only reason I didn't give the experience a 5 was because the call wait time was very long.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!
We have found iGPR's team really supportive with our recent issue with receiving payments. They took the time to offer detailed support and we have improved the efficiency of the hole process. Thank you!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

IGPR is very beneficial to our surgery

IGPR is very beneficial to our surgery, it frees up time for the Doctors to treat and see their patients. I have never had any issue with the service, they are very reliable and easy to contact. I have recommended IGPR to other Practice Managers at recent meetings.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product with Excellent Customer Service!

Site very user friendly and easy to navigate. Options to conform to the needs of the service you are looking for. Customer service excellent, response time excellent.

Overall provides a more faster efficient service than what we had before.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

Helpful and efficient. Resolved issue quickly and also looked in to a different issue whilst resolving the issue at hand.
Gave great advice and was pleasant on the phone

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Very helpful support when contacted…

Very helpful support when contacted today to install system at new site explanation of how to access 2 different IGPR accounts straight forward. The IGPR system is very straight forward to use only negative is not being able to split a completed IGPR report which is a large file which causes issues when trying to send by email

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Took a while to get through on phone, but as always great customer support, information and helpful with advice. Used iGPR for some years now, no problems, really does help with SARs etc in GP Surgery setting, would recommend.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

We have been using of IGPR for nearly 5…

We have been using of IGPR for nearly 5 years now, and I honestly can’t recommend them highly enough. The service they provide is excellent, always thorough, careful, and extremely professional.
IGPR have been a huge support to our practice, especially with reports, and this has saved our team a significant amount of admin time. They really understand the needs of a busy practice and make everything feel much more manageable.
They are also very responsive and reliable. Whenever we have had any questions or issues, they have dealt with them promptly and efficiently, often stepping in to sort things out for us without any fuss. Overall, a brilliant service and a fantastic team to work with. I would absolutely recommend IGPR to any practice looking for dependable and high-quality support.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Faultless Customer Service

Faultless Customer Service! I spoke with Tom and he was so friendly and professional, he fixed the problem within a matter of minutes, very happy with the service provided, thanks again!

29 January 2026
Unprompted review

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