iGPR Reviews 

146
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional helpfulness, knowledge, and efficiency, making interactions pleasant and productive. The service is widely praised for being user-friendly, significantly reducing workload, and saving considerable time for users. Many appreciate the quick response times and the proactive support team, who often provide valuable advice and go the extra mile to assist. However, some customers noted occasional long wait times when trying to connect by phone. Despite this, once connected, people found the advisors very helpful, polite, and effective in resolving their issues.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as helpful, polite, and professional.... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as outstanding,... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency and... See more

User experience

Users describe positive interactions with user experience, consistently finding the system easy to use,... See more

Response time

Customers consistently note positive experiences with response times, with many reporting that issues are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more

Rated 5 out of 5 stars

I always find iGPR very helpful when I phone with a query. Tom was very helpful at suggesting another way for me to send a SAR that I had already completed and sent 3 months ago but has now expired at... See more

Rated 5 out of 5 stars

We have used iGPR for many years and the expresience has been great . We have also been using the managed service since it became available for TPP practices and that has helped with the workload man... See more

Rated 5 out of 5 stars

Took a while to get through on phone, but as always great customer support, information and helpful with advice. Used iGPR for some years now, no problems, really does help with SARs etc in GP Surgery... See more


Company details

  1. Software Company
  2. Computer Support and Service Company
  3. Medical Technology Manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(146)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed access to our other surgeries…

I needed access to our other surgeries IGPR, spoke to a man called Tom. He was very helpful and got me up and running as quick as the computer would let him. Now we are up and running on both sites, thank you Tom.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Using iGPR has made my workload easy…

Using iGPR has made my workload easy and more manageable, it has saved us a lot of time having to print summary and notes and reports for patients. It has also saved our GP's alot of time having to complete paper insurance forms leaving them with more time to complete other tasks. Given the pressures primary care are under iGPR has helped us manage these types of requests more efficiently.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

IGPR has really helped

IGPR has really helped reduce our workload and made managing paperwork much easier. The team is always friendly, helpful, and quick to respond whenever we have any IT questions or issues. Since using their Managed Service, communication has been great, and they contact us promptly if they need any extra information.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Using IGPR has helped with our reports

Using IGPR has helped with our workload. It ensures paperwork is dealt with quickly and efficiently. Also the staff at IGPR are always happy to help with any IT issues , very approachable and always happy to help.

29 May 2026
Unprompted review
Rated 4 out of 5 stars

Great customer support

Thomas was very helpful, very patient and understanding when dealing with the issues I was facing when trying to use the software.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Every time I have a question, I am always supported and given the time to go through things properly. The system itself is straightforward and extremely useful, taking a huge amount of pressure off our hands. Everything is always completed in a timely and professional manner by IGPR.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Tom

Tom was so helpful, kind and patient. I've had nothing but positive experiences with the Customer service team.

IGPR is honestly very vital for a GP admin team.
It free's up alot of time and is very easy to navigate.
My work would be much harder without it!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Such good customer service

I have always found the customer service fantastic, nothing is too much trouble.
Particularly in the early days when I started in this role, I was never made to feel like I was a nuisance which is important if you need to call.
The team always manage to resolve the hardest of issues, I have never come off the phone without my issue being sorted. I wish every customer service team were as pleasant and efficient.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Had an issue with attachments not pulling through in iGPR - sent a request through and they contacted to resolve the issue which was sorted in minutes. Thank you Thomas great service

20 May 2026
Unprompted review
Rated 5 out of 5 stars

iGPR is very good to help with…

iGPR is very good to help with insurance reports. The software has improved massively in speed and downloads documents etc. very quickly and redacts very quickly now. I can have a report done in about 5/10 minutes now.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

IGPR is extremely helpful

IGPR is extremely helpful to both practices I work at and any time I've needed help they have been able to resolve any issues and get us back up and running. great customer service and great system. The customer service and techs are really helpful, talk you through what's happening step by step and how to resolve it.

19 May 2026
Unprompted review
Rated 4 out of 5 stars

Love iGPR

Love iGPR, makes my job so much easier and the support team are always really helpful if I have any queries.

11 May 2026
Unprompted review

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