IgluSki Reviews 2,441

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making the booking process smooth and efficient. Many people highlight the excellent customer service, appreciating the personalized approach and the ease with which their specific holiday requirements are met. The overall service, from initial inquiry to booking and follow-up, is frequently described as outstanding, leading to highly anticipated and enjoyable holidays. However, some customers also noted occasional issues, such as a grumpy staff member during a follow-up call or confusion regarding ski equipment collection instructions. A few people also mentioned that the company could improve options for travelers who prefer to go by train.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers frequently praise the helpfulness... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with their ski trips and... See more

Service

Consumers find service to be positive, with many praising the prompt, efficient, and knowledgeable assistance... See more

Customer service

People report positive experiences with customer service. Customers consistently highlight the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Great hotel (Chalet du Lys) in a super location less than 250 metres from the nearest lifts. The staff were very friendly, helpful and with a wealth of local knowledge. IGLU Ski were our preferred pa... See more

Rated 5 out of 5 stars

Have used IgluSki for many years and have never been let down or disappointed by their service. The sales reps are helpful, polite, informed and professional and will offer every assistance to make y... See more

Rated 5 out of 5 stars

From a list of 3 travel agencies I have used to book ClubMed early bird deals in each of the last 5+ years only Jack bothered to follow up my early preregistration this time. Without the early booki... See more

Rated 5 out of 5 stars

I recently booked a ski holiday with iglu. I can't comment on the holiday as we haven't been yet. But Christian Boyd at Iglu was incredibly helpful, finding the right package for us. The option we wan... See more


Company details

  1. Ski Holidays

Written by the company

IgluSki.com is an award-winning ski agent, fully ABTA and ATOL protected, that specialises in providing the most up-to-date ski holidays and deals. From all-inclusive packages, catered ski chalets and self-catered apartments, the expert staff can help you find the best ski holidays to suit any group size and ability.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

So far a fantastic start

So far a fantastic start. Paul was really helpful as I'm a complete beginner with skiing and he went through everything really thoroughly with me and made it easy to book. I can't wait for our trip in March!

27 December 2025
Rated 5 out of 5 stars

The helpful human touch…

It was helpful to have a person to help navigate my choices, understand my needs and get me a better deal than I had been looking at.
Excellent and friendly service.

6 January 2026
Rated 5 out of 5 stars

Easy booking experience

The Iglu ski team are knowledgable and willing to go the extra mile to find the best holiday for us. We have used them a number of times from booking a very last minute Christmas ski holiday with all the extras, to helping us find the perfect chalet at February half term (no mean feat!) The Iglu ski team are always my first place to go.

5 January 2026
Rated 5 out of 5 stars

Very helpful booking experience

I dealt with Seb Ison in the run up to Christmas and post-Christmas period. He was very helpful, and was able to quote for a number of different options, before we decided which option worked best for our family. We have not been on the holiday yet, but we are happy with the booking experience.

29 December 2025
Rated 5 out of 5 stars

Good service

Nice to speak with someone knowledgeable and that answers the phone promptly.
Prices were competitive and service was quick and efficient.

2 January 2026
Rated 5 out of 5 stars

Last minute holiday help

Called last minute (the day before we wanted to travel!) for a ski holiday. The one we were looking for had gone but Leo was very helpful and found an alternative from the airport we preferred to fly from. Great service and very helpful. Thanks

2 January 2026
Rated 5 out of 5 stars

I must say booking was a pleasure

I must say what a pleasure it was to book with Jack at Igluski. He was efficient, professional and knowledgable. He quickly understood what type of skier I was and used this to make pin point suggestions for the holiday I was looking for. He followed up with emailed quotes and then called me back to confirm my choice. He is a credit to Igluski, please pass on my thanks to him and his manager.

2 January 2026

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