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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive technical knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often resolving issues quickly and efficiently. Reviewers also commend the fast response times and the overall excellent service, noting the smooth operation of their websites. However, some customers were dissatisfied with the service, experiencing issues such as unexpected account suspensions and website downtime due to service-related problems. A few people also mentioned difficulties accessing support, with some reporting slow responses or an inability to submit tickets, leading to frustration and negative consequences.

What people talk about most

Customer service

Customers had positive experiences with customer service, often praising the support team for being helpful,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient support.... See more

Website

People report ambiguous experiences with website services. Many customers praise the excellent tech support,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional quality,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used iFastNet for at least 10 years now. This is probably the only service I've used where everything has always worked smoothly. This is especially so thanks to their customer support. If you... See more

Rated 5 out of 5 stars

I had a major problem with whole site and even lost all of my folders and files and data, which probably had not much to do with iFastnet itself but because of third party issues or me making a mess o... See more

Rated 5 out of 5 stars

I had a very tricky problem. My Support requests were answered within minutes and finally "elevated" to a higher level Support. They found the difficult little error I had somehow made and quickly m... See more

Rated 5 out of 5 stars

My Website has been 17 YEARS with old Host but they grew complacent & expensive. Just so terrified to move Hosts but plucked up courage to try iFastNet. A couple of little transfer problems bringi... See more


Company details

  1. Web Hosting Company

Written by the company

Shared hosting, VPS servers, Dedicated servers and much more at iFastNet!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Worst Service

Worst Service. Zero Security. Zero Support.
They don't care their customer. My client is loosing his business because of their negligence and deficient service.

8 September 2019
Unprompted review
Rated 3 out of 5 stars

Stability is a concern

Help desk is quite courteous and helpful, at least they try. But expertise has become an issue. Though I have been with them for many years, lately stability has become a concern for this hosting provider. Goes down frequently and intermittent problem with https. Had to switch.

24 August 2019
Unprompted review
Rated 4 out of 5 stars

Exceeded my expectations!

I joined iFastnet sceptical, as they had just had a service outage before I joined.
However, after joining, I have found their services to be very god for the money.
I pay £5 a month, and not only do I get hosting with Cpanel, but the support I have received has been really helpful.
I opened a support ticket, and within 45 minutes I got a reply. Then within 20 minutes it was resolved!
The next support ticket I opened was answered and solved within 10 minutes.
The support staff are very helpful and polite, and the services simply work, which is what you need to host websites.
Definitely going to be using them from now on.

14 August 2019
Unprompted review
Rated 4 out of 5 stars

Server is not working Please inform us…

Server is not working Please inform us when the issue will get resolve ? Please keep your chatt or support contact number like whats app , twitter , facebook so that all your customers will get exact ideas of any issue if you are facing and time of resolve the issue .... we all are simply blank now all our customers and their applications and stoped now ...Please resolve the issue and reply us as soon as possible for you and your team . Best wishes !! thanks and regards

11 August 2019
Unprompted review
Rated 3 out of 5 stars

omg !!!

omg !!!
Please tell us the server is not working, and how to resolve it

11 August 2019
Unprompted review
Rated 5 out of 5 stars

I had a hosting connection problem…

I had a hosting connection problem (time outs) with one of my websites, which was quickly responded to by ifastnet, even over the weekend which was unexpected. They optimized their entire server to resolve the problem, which it did - no more website time outs. A 5 star professional service - recommended.

12 May 2019
Unprompted review
Rated 1 out of 5 stars

Worse hosting provider I've ever paid…

Worse hosting provider I've ever paid for.
Over 5 months ago I purchased the Super Premium Yearly plan, it costed me over USD$50, and boy, what a mistake I made.
First, over a week later the website stopped working. I was running a simple version of WordPress, nothing too fancy or heavy. Yet it worked for a month and then Boom, down it was. I communicated with premium support and they gave me the solution of reseting my account because it was surely hacked.
Okay, what else?
Shortly after the reset I decided to use Softaculus' drag and drop site builder, except that this time I only had a single page displaying my information, no interaction with visitors at all, no comments, no registration, nothing at all, to ensure that no hacking or whatsoever could put the website down again.
A week passed after I finished writing and promoting the site, etc. The site went down as well, no idea why, I couldn't even access Control Panel on IFastNet's site.
Contacted support. They said the issue was resolved, which wasn't. Contacted them again and then I was able to access Control Panel, to find the fact that all of my information had been deleted. I asked them what had happened this time and they just didn't know.

I lost money, time, energy and effort with this people.
They are the worst hosting provider there is.

Don't trust this company, put it simple, don't waste your money on them.

11 February 2019
Unprompted review
Rated 5 out of 5 stars

AMAZING.

Better than GoDaddy, amazing support, with FREE service to create your own hosting.... You guys are amazing. Ultra fast support, and all of you are so kind. Congratz. I love this company.

20 January 2019
Unprompted review
Rated 5 out of 5 stars

Reasonable Plans and Pricing

Definitely recommended!
You can't really find another host like iFastNet.

The best part is they provide free Cloudflare Railgun to any premium account! Can you imagine that? I mean Railgun usually costs about $200/month while you have the oppurtunity to get this while buying a premium acccount that usually cost between $1-$10.

Also the support is really fast, my fastest ticket reply was around 10 minutes while other companies usually take 1 - 2 full business day(s)

27 December 2018
Unprompted review
Rated 5 out of 5 stars

i recommended this hosting company for…

i recommended this hosting company for everyone they are amazing team they will help you for ever and very fast service , professional reply , everything is good thanks so much very happy being a part of your hosting company <3

3 November 2018
Unprompted review
Rated 5 out of 5 stars

The the best one hosting provider I've…

The the best one hosting provider I've ever seen in my life. Incredibly support & great servers.😍 Gracias! 🙏
🔹 Unlimited Bandwidth/Data Transfer
🔹 Unlimited Disk Space
🔹 Unlimited Hosted DOMAINS
🔹 FREE .Com .Net .Org Domain for Life
🔹 Unlimited Email Addresses
🔹 Free technical support

26 October 2018
Unprompted review

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