Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
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4.2
Great
72K reviews
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fantastic customer service
23 September 2026
Unprompted review
Reply from iD Mobile
Hi There,
Thanks for the kind feedback. We’re pleased to know you’re happy with the service.
Hosai
The iD Mobile Team
Good deal but where is my voucher? I feel let down and no longer recommend.
I will start by saying that purchasing a phone was easy, porting over the number was great and overall my pixel 10a and my monthly plan is good value.
However, as part of the deal, I was supposed to get a £50 voucher, which after nearly 3 months and several emails and messages is still nowhere to be seen.
I followed the process by going to the 3rd party provider, gift cloud. After several emails asking for loads of information, they tell me "ID mobile says you are not eligible"
iD mobile says it is all to do with gift cloud and deal with them.
I feel like this is a scam and let down by ID mobile, the voucher was part of my purchase decision. No one is owning the problem and judging by online forums is a well known and frequent issue.
I usually don't fall for offers like this as it's often more effort than it's worth. I do wonder if I will trust ID mobile I'm the future. I had recommended them but won't be doing this again and a fear they have lost my custom in future
23 September 2026
Unprompted review
Reply from iD Mobile
Hi there,
Thank you for your review, we’re very sorry to hear that you’re experiencing issues with your voucher. To investigate this properly, we’ll need a bit more information about your account and the problem you’re facing.
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible. We appreciate your patience and the chance to put things right.
Thanks,
Taufeeq
The iD Mobile Team
Signal is not very good
Signal is not very good, always on and off. They are cheap but seem to see the reason why. Might switch to 02 or EE when contract expires.
16 September 2026
Reply from iD Mobile
Hi Paul,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the network issues.
Please use the following link to check the coverage in your area:
https://www.idmobile.co.uk/help-and-advice/coverage
or try to reinsert your SIM or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.
I have tried to call you to discuss this however the line went to voicemail. I have now sent an email to the registered email address to discuss this further. Please reply to this when you have the time to do so as I would be more than happy to look into this and assist you.
Thanks,
Hosai
The iD Mobile Team
I like ID Mobile but I dont like how…
I like ID Mobile but I dont like how thier lack of customer service and especially for older generations because there not really good with upto date tech so would be nice if you could use Number to ring customer service rather than speaking to a bot or a human through chat
16 September 2026
Reply from iD Mobile
Hi Simon,
I am sorry to hear that you have been disappointed with our customer service experience. I understand your concerns, particularly regarding customers who may find online support channels difficult to use.
Kindly note that we are a Live Chat and digital support-based service, which is why most customer queries are handled through our online channels. We appreciate your feedback regarding the availability of telephone support and will ensure your comments are noted.
I can also confirm that we have attempted to call you but were unfortunately unable to get hold of you. We have sent you an email regarding your query, and we kindly ask that you respond to the email at your convenience so that we can continue assisting you.
We apologise for any frustration or inconvenience caused and appreciate you taking the time to share your experience with us.
Thank you,
Zandile
The iD Mobile Team
Reply from iD Mobile
Hi Mrs Rodger,
We're so glad to hear you haven't encountered any issues. We appreciate your positive feedback!
Thanks,
Kwanele
The iD Mobile Team
Reply from iD Mobile
Hi Tendik,
Thanks for taking the time to share your review. We're delighted to hear that you're happy with the service and find it to be good value.
Thanks,
Kwanele
The iD Mobile Team
Speaking to a human to sort out…
Speaking to a human to sort out problems and queries is impossible
23 September 2026
Reply from iD Mobile
Hi Michael,
Thank you for your review, please accept my ologies for any inconvenience caused to you into the contact method issues.
We tried to call you however the line was disconnected. We have now sent you an email to discuss this further.
Thanks,
Menasia
The iD Mobile Team
Despite hitting the UNSUBSRIBE button…
Despite hitting the UNSUBSRIBE button many times, iD Mobile STILL EMAIL ME!
Please stop emailing me. I have you SIM, you're getting my money, we don't need any communication.
I'm not buying anything else.
22 September 2026
Reply from iD Mobile
Hi there,
Thank you for sharing. We're very sorry to hear about the frustration caused by receiving emails after you've tried to unsubscribe. We completely understand that you don't want to receive unnecessary communication.
We did try to contact you by phone so that we could discuss your concerns and assist you further, but unfortunately we reached your voicemail. We've therefore sent you an email so that we can continue assisting you and provide the relevant information in writing.
We apologise again for the inconvenience and appreciate you taking the time to share your feedback.
Kind regards,
Owethu
The iD Mobile Team
Why is it so difficult to turn…
Why is it so difficult to turn voicemail off? log into your account and turn it off and it is still on. Just turn the service off for me!
23 September 2026
Unprompted review
Reply from iD Mobile
Hi Paul,
Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced when trying to switch voicemail off.
We tried to give you a call to discuss this further, however, the call was disconnected. As we weren't able to continue the conversation, we've sent you an email instead.
In the meantime, you can disable voicemail through the iD Mobile app by following these steps:
1. Open the iD Mobile app and log in.
2. Select Plan.
3. Scroll down and select Manage your iD services.
4. Toggle Voicemail to Off.
5. Select Save to confirm the change.
If you're using an iPhone, please also check whether Apple's Live Voicemail feature is enabled, as this is separate from the iD Mobile voicemail service. You can switch this off through your iPhone settings.
If you're using Android, we'd recommend disabling voicemail through the iD Mobile app using the steps above, as the voicemail service itself is controlled at network level rather than solely through your handset's settings.
If voicemail remains active after trying the above, please reply to the email we've sent and we'll be happy to look into this further for you.
Regards,
Gemma M
The iD Mobile Social Media Team
Leeche was very helpful and helped with…
Leeche was very helpful and helped with a warranted refund
23 September 2026
Unprompted review
Reply from iD Mobile
Hi Callum,
We're so glad to hear that our team member was able to assist you and provide a helpful resolution with your refund. We appreciate you sharing your positive experience!
Thanks,
Zandile M
The iD Mobile Team
Does any one at id mobile actually know…
Does any one at id mobile actually know what they are doing? I placed an online order part has gone through and I have received but the sim only contract which they have sent me confirmation of apparently does not exist and apparently the order not placed despite me having evidence apparently I could have just downloaded the information despite being emailed to me. When I spoke to the sales team they transferred me to Carphone warehouse who could not help as the order was not through them. And when I used the online chat they insist on me providing them with a reference number that I cannot give as everything was on one order and have no alternative to give. Poor customer care, and don't seem to want to look into the issue to see what has happened mean while Do I or don't I now have an additional contract that i have no access to, who knows?
23 September 2026
Unprompted review
Reply from iD Mobile
Hi Rhys,
Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced with your recent order and the uncertainty surrounding the SIM-only contract.
We tried to give you a call to discuss your concerns further, however, the call reached voicemail, so we've sent you an email instead.
We appreciate how confusing and frustrating it must be to have received confirmation of an order but not be able to confirm the status of the additional contract. We'd like the opportunity to look into this properly for you, but we'll need to access the relevant account and order details before we're able to establish what has happened and advise on the next steps.
At a time that's convenient for you, please respond to the email we've sent so that we can complete the necessary security checks, review the account and investigate this further.
Regards,
Gemma M
The iD Mobile Social Media Team
Reply from iD Mobile
Hi Lewis,
Thanks for your wonderful feedback! We're so pleased to hear that you had such a positive and efficient experience with us.
Thanks,
Kwanele
The iD Mobile Team
To be fair all is good
To be fair, I got two mobile phones with you guys,and so far they are doing good,no problems at all thank you 🙏🏿
22 September 2026
Reply from iD Mobile
Hi Joseph,
We're so happy to hear that your mobile phones are working well for you! We appreciate your positive feedback and thank you for choosing us.
Thanks,
Kwanele
The iD Mobile Team
Ticked all the boxes
Ticked all the boxes. No other network came close to my deal with ID. Everything good. Most happy.
28 October 2025
20GB IS NOT ENOUGH DATA FOR A MONTH
ID MOBILE SHOULD INCREASE THERE 20GB DATA PACKAGES FOR CUSTOMERS AS IT IS LESS,IT SHOULD BE INCREASED TO AT LEAST 30GB,THATS 1GB A DAY,WHICH IS FAIR AND REASONABLE.
22 September 2026
Reply from iD Mobile
Hi Amir,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the allowance issues.
Thank you for taking my call I am glad that we could discuss this. I have also sent you an email to follow up as well.
Thanks,
Menasia
The iD Mobile Team
Signal isn't great.
15 September 2026
Reply from iD Mobile
Hi Ron,
We’re very sorry to hear that you’re experiencing no signal. We completely understand how frustrating this must be.
We have tried to call you to discuss this further however, we could not get hold of you. As a result, we’re following up with you via email. Please reply at your convenience so we can continue assisting you and work towards resolving the coverage issue.
In the meantime, you can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage
You may also find it helpful to try the following steps:
Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.
For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.
For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.
Thank you,
Zandile
The iD Mobile Team
Be careful of that 24 month contract
Be careful of that 24 month contract, because ai guarantee there’ll be no way out until you’ve paid for the 25th month, which will cost the same as it did when you were paying for the device
15 September 2026
Reply from iD Mobile
Hi Derek,
Thank you for sharing your review. We're sorry to hear that you feel concerned about the length of a 24-month contract. We understand why you'd want to be clear about your options before committing to a contract. Thank you for taking the time to answer the call.
Please note you can check your minimum contract end date at any time through the iD Mobile app. Once you're eligible, you can also review the upgrade options available to you or request a disconnection.
Please note that if you choose to leave before your minimum contract term has ended, Early Termination Fees may apply in line with the terms of your agreement.
We hope this helps clarify the options available and gives you a better understanding of how to manage your contract. We have sent an email as requested to continue assisting.
Kind regards,
Owethu
The iD Mobile Team
Never looked back since Feb '2020 when…
Never looked back since Feb 2020 when o2 whom I had been with for more years than I care to remember tried changing me to a 2 part 3yr contract!!!!
I calculated the renewal over 36 months they offered and it was over TWICE the amount AND didn't include Europen roaming either.
I get the latest hams set every 2 years and have now moved my wife, son and brother over to ID mobile.
My wife had been on Three so I know there wasnt any issue with coverage, in fact it is much better between London and Birmingham where o2 was very much a dead spot. So much so the company I work for binned o2 off as we could never reach engineers for hours on end.
15 September 2026
Had a billing issue but a quick chat…
Had a billing issue but a quick chat with Yonela helped to sort it right out!
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Elizabeth,
We're delighted to hear that our team was able to quickly resolve your billing issue. Your positive feedback is greatly appreciated.
Thanks,
Kwanele
The iD Mobile Team
Excellent company
Excellent company, Excellent value, free roaming in Europe is a no brainer,, don't know why more people are using this company,, won't be swapping soon
22 September 2026
Reply from iD Mobile
Hi Mr Nicholas,
We're so glad to hear you're enjoying our service and the excellent value, especially the free roaming in Europe! We truly appreciate your kind words and loyalty.
Thanks,
Kwanele
The iD Mobile Team
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