Great pricing, quality & Customer Service I found the website easy to use to upload our premade design and straightforward to order. The pricing was great too. I had to remove a star because our se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can't really fault them to be honest, when you choose a design and select some basic options it gives you a straight up quote on the website without any fuss. The wristbands arrive on time for our a... See more
Company replied
I ordered 200 wristbands for our Church youth work on the 12th of September, and by the Evening of 19th they were being handed out to the kids and teenagers. From start to finish these guys have be... See more
Company replied
The lanyards we ordered came out beautifully and everyone at our event loved them! When a crazy shipping SNAFU happened, the customer service team was immediately on top of it, shipping a reprint of o... See more
Company replied
Company details
Written by the company
As a leading supplier of wristbands, lanyards, badges, and key cards, we’re all about delivering high-quality, tamper-proof products that combine speed, security, and customization. Whether you’re organizing a festival, conference, or corporate event, we make sure you get fast, reliable solutions that exceed expectations.
More ID&C Info
Written by the company
- Free Delivery
- USA Customers - Free Ground Shipping on all online orders. UK Customers - FREE UK delivery on all online orders over £100. Immediate dispatch products for next day delivery available
- Fast Production
- We offer custom wristbands & lanyards faster than any other UK or USA supplier. We also provide laminate passes, vehicle passes and event guides along with a comprehensive range of RFID solutions across all our products.
Our promise
Quality Wristbands Guaranteed
You won't find a wider range of wristbands with a more comprehensive choice of security features anywhere. What's more, we guarantee the best quality materials and print.
Contact info
United Kingdom, United States
- 0845 450 7085 (UK) or + 1 941 739 6935 (USA)
- sales@idcband.com (UK) or contact@idcband.com (USA)
- www.idcband.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ID&C Wristbands
Hey Lizzie, Thanks so much for your review! We're glad to hear you found the ordering process easy and are happy with the quality. Love your support and look forward to helping you again soon!
I can't really fault them to be honest
I can't really fault them to be honest, when you choose a design and select some basic options it gives you a straight up quote on the website without any fuss. The wristbands arrive on time for our annual event each year and the print quality is great.
19 July 2025
Reply from ID&C Wristbands
Hey Harry, Thank you so much for your kind words! We're thrilled to hear that you've had a smooth and hassle-free experience using our website and that your wristbands have consistently arrived on time for your annual event. It's great to know the print quality meets your expectations too!
We truly appreciate your continued support and look forward to working with you again next year.
Reply from ID&C Wristbands
HI Dawn, Thank you so much for your kind words! We are glad to hear you found the ordering process easy and the service quick. It is great to know the quality met your expectations as well. We appreciate your support and look forward to serving you again soon!
amazing customer service and product
11 July 2025
Reply from ID&C Wristbands
Hi Jack - Thank you so much for your kind words! We're thrilled to hear that you had a great experience with both our customer service and product. We look forward to serving you again in the future!
Printing quality is good but many of…
Printing quality is good but many of the dog clips have broken with just a few days use.
31 July 2025
Unprompted review
Reply from ID&C Wristbands
Thank you for your feedback. We're pleased to hear you were happy with the print quality, but we're sorry to learn that the dog clips didn't hold up as expected. This isn’t the standard we aim for and we’d really like the opportunity to make things right. Please reach out to our team directly so we can look into this further and offer a suitable solution.
Really good service and range of products
Good range of products, dispatch is quick and online ordering/uploading is really clear.
1 July 2025
Reply from ID&C Wristbands
Thank you for your great feedback! We're so glad to hear you’re happy with our product range and found the dispatch time and online ordering process clear and efficient. We really appreciate your support and hope to work with you again soon!
The ID&C website was easy and intuitive…
The ID&C website was easy and intuitive to use. Design the band was simple. Adding a QR barcode was a snap. Turnaround time was great!
27 June 2025
Reply from ID&C Wristbands
Thank you so much for your kind words! We're thrilled to hear that you found the website easy to use and that the band design process, including the QR code was smooth. We’re especially glad the turnaround met your expectations. We truly appreciate your support and look forward to working with you again!
Disappointing end.
What a shame. Been using the Company for many years now but just had our first issue. Sent in the Artwork and added this. Upload Note: Please can you add this wording after the Logo Artwork. Artist - All Venues Entry.
Wristbands turned up with three Logo images and no wording at all. It was explained to me that the Upload Note is a automated service and is not read by anyone. 100 wristbands for Next Day Delivery £22 wasted. Very annoying when I have one day to find another supplier.
21 July 2025
Unprompted review
Reply from ID&C Wristbands
Thank you for being a valued customer over the years, and we’re truly sorry to hear about the issue with your recent order. We understand how frustrating it must have been to receive wristbands without the requested wording, especially with such a tight deadline.
We apologise for the confusion regarding the Upload Note . We recognise that relying solely on automated instructions can lead to misunderstandings and this clearly impacted your order. Your feedback is important and we’re reviewing our processes to ensure better clarity and communication moving forward.
Please reach out to our customer service team directly so we can discuss how to make this right for you. We appreciate your patience and hope to continue serving you in the future.
Reply from ID&C Wristbands
Hi Ronald, thank you very much for taking a moment to leave a 5 star review on our recent experience with our team!
Horrid Service - Avoid at all costs
I made an official complaint that was ignored.
Basically ordered 500 wristbands or so to be delivered on the next day (at extra charge) As I placed my order I noticed an error on the design. Called immediately and they said they could amend the design for an extra charge. They failed to notify me that the change would result in a delay and I needed the wristbands the next day( hence why I paid extra for next day delivery).
The following day I call again to make sure the delivery was going to be on time. They guaranteed me they would be delivered on that afternoon.
Delivery did not arrive and when I called to check on it, the office was closed.
The following week, still without the wristbands, I asked for a refund, which was denied.
Honestly, awful service.
Don't understand why as a company you wouldn't communicate to your customers delays that may occur so they can take an informed decision, and why would you charge next day delivery when It won't deliver the next day.
60£ gone to waste, no wristbands in sight, and no refund as apparently this is "protocol"
I would avoid this company at all cost to avoid frustration and disappointment.
Wristbands did not arrive and when I called asked where the parcel was, the office has closed.
19 June 2025
Reply from ID&C Wristbands
Thank you for sharing your experience with us. We apologise for the frustration and inconvenience caused by the delay in your wristband order and the communication issues you faced. This is certainly not the level of service we aim to provide.
We understand how important timely delivery is, especially when paying for next-day service and we regret that we failed to meet your expectations. Regarding the design amendment and resulting delay, we should have communicated this more clearly and promptly.
Your feedback is taken very seriously and we are currently reviewing our processes to ensure better communication and customer care moving forward. If you are open to it we would like to make things right and discuss a resolution. Please contact our customer service team directly and we will prioritise addressing your concerns.
Thank you again for your feedback and we hope to have the opportunity to restore your faith in our company.
Reply from ID&C Wristbands
Thank you so much for your review! We're delighted to hear you’re happy with both the product and our service. Your support means a lot to us and we look forward to your next order again in the future!
Very pleased!
The customer service was awesome when I reached out. The quality of the bracelets were nice as well.
7 June 2025
Reply from ID&C Wristbands
Hi Emily, thank you very much for taking the time to leave a 5 star review on your recent order with us! We are so happy to hear that your experience with our team and the final product was well received, and we look forward to helping you with orders in the future!
Everyone was very helpful
8 May 2025
Reply from ID&C Wristbands
Thank you very much for your kind review!
Reply from ID&C Wristbands
Glad we could get it to you in time, thanks for taking the time to leave a review
Quick and quality
Bracelets received quickly and looked exactly as they were designed. Wish they had more options for sliders that don't lock the bracelet in place. Like the wooden bead but didn't need the locking feature.
6 May 2025
Reply from ID&C Wristbands
Hi Katy, we appreciate you taking the time to leave your review on your recent order experience with us. We will be sure to feedback your note about lock options to our team!
I've used this company many times for…
I've used this company many times for our Festival we hold every year. Fanatical about customer service and delivery.
2 May 2025
Reply from ID&C Wristbands
Hi Scott, thank you very much for taking the time to leave us a 5 star review on your recent and past order experiences! We look forward to helping you with future orders!
Really fast service!
29 May 2025
Unprompted review
Reply from ID&C Wristbands
Thanks for the kind review!
The final product had an inverted logo…
The final product had an inverted logo on our lanyards. I missed it in the proof because the proof is TINY and everything else was correct. It was embarrassing to have an upside down state when lobbying at our state Capitol. I received a 20% refund, which was disappointing.
1 April 2025
Reply from ID&C Wristbands
Hi Amanda, thank you for letting us know about your recent order issue. We are sorry that this order did not come out as it should have, and we appreciate the confirmation of the detail being missed on the proof that you had approved back to us before production. I do see that our team promptly replied and as you noted in your communication, we did not have time to place a reprint, we offered the discount for your use of still using the lanyards. If you would like to instead return your entire order for a full refund, we can do that as well. Please reach out to our customer experience team at contact@idcband.com if you would like to return your full order.
This is the second time that we have…
This is the second time that we have used ID&C.
We have designed and created fabric wristbands on bulk order from ID&C.
We used one of their templates to get the sizing and space required for the serial numbers correct.
Uploaded it all, popped in the specs and a few weeks later, appeared top quality wristbands.
2 April 2025
Great quality wristbands
Great quality wristbands and the process was very easy to get them sorted!
1 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.