ICICI Bank Reviews 

I am a doctor that works out of a corporate chain of hospitals in Chennai. I use the Teynampet branch for depositing money, after my OPD is over, sometimes late in the evening. For the last two days, we are having significant problems with the security guards who have been very rude and belligerent. The services at ICICI Bank, Teynmapet have always been torrid, at best.

Request that the security guards be taught how to talk to customers, especially during pouring rain. Please DEMARCATE CLEAR AREAS OF PARKING FOR YOUR STAFF AND CUSTOMERSUSING YOUR BANK. I AM NOT EXPECTED TO KNOW WHICH IS THE PARKING FOR YOUR MD, AND AM IN NO WAY RESPONSIBLE IF I AM NOT TOLD. I DO NOT APPRECIATE BEING HOUNDED FROM THE PREMISES FOR NO FAULT OF MINE. I DO NOT KNOW WHO YOUR MD IS, AND HAVE NOTHING TO DO WITH HIM. THE BRANCH IS USED FOR DEPOSITING MY HARD EARNED PROFESSIONAL FEES.

KINDLY WORK ON YOUR CUSTOMER SERVICE.

I HAVE DECIDED THAT IN FUTURE, MY FAMILY AND I WOULD DESISIT FROM USING THIS BRANCH FOR ANY TRANSACTION, DESPITE BEING LONG TERM ACCOUNT HOLDERS WITH YOU. WE WILL WORK WITH OTHER BRANCHES IN OTHER PARTS OF THE CITY, ANYWAYS.

IT IS ALSO IMPOSSIBLE TO COMPLAIN TO CUSTOMER CARE ON THE COMPLIANTS PORTAL. OVERALL, A LONG LIST OF NEGATIVES AS REGARDS BANKING WITH ICICI BANK.

THANK YOU SO MUCH THERE, FOR YOUR CUSTOMER SERVICE.

DESPICABLY YOURS
SRIVATSA.

I have had the worst experience with ICICI bank dealing with their customer care on phone and emails to filing complaint with Ombudsman Team stated by RBI. My case was not properly investigated and result was announced in favour of the bank and while I tried to reach out again about unfair investigation, I was asked to comply with the decision. I will request people to not opt for loans from ICICI Bank as they charge you penalties even if it is not the problem from customer end and no one will the bank will help you apart from giving false promise. I have been facing problem for past 4 months and I highly request to people to not take loan from ICICI bank

I am having an account for almost more than 10 years . On jul 14 i called to cancel the transaction for standing amount i dont want my card to be charged for dr batra as its of no benefit its not even 24 hours .lady told me to block the card to stop these activities but on 3 aug my card got charged for emi which i thought i discontinued.i called again spoke to supervisor jyotling he told me bank cant help me to dispute the transaction or giving my money bank . Now i dont recommended personally to use icici bank they dont help you .

Never Ever open your NRI / NRO account in this bank. They charge unfair charges. I had non operative bank account in ICICI because i moved to USA and i called them to close that account too 1 year before and my account was zero. When i wish to open a NRI account then they transferred my Indian account to NRO account and a week later they start charging debit card fees which related to my non operative account. And they charge for everything. No benefits to open NRI account. Tax rate 30% on interest means after all you get same 4-5% same as USA and when you have to transfer back your money to USA you have to fill too many documents for your own money transfer. And charge too much exchange rate diffrence. Never go for that

Very poor service. They confirmed me for a debit card upgrade which is completely free of cost. Later they deducted charges for this. When raised a complaint, they said if you want this card, you'll have to pay the charges. Later they even blocked that card without even taking my consent and re-issuing my earlier original call.

Also their customer care executives are very rude, when they don't have an answer they directly cut the call abruptly.

If I could give this bank a Zero I would
It took them 4 weeks for me to see my personal account online
my business account doesn't have interac etransfers
on top of that they keep charging me NSF and I cannot see the transaction it is for. Everytime I have to keep contacting them find out who and what it was for and my personal account also had a NSF which is strange because I never gave that account number to anyone.. This bank is really backwards and is not up to date with its services like other canadian banks ... The only reason I opened it was so that my transfers back and forth to india would be easy but even that has been a Nightmare!! Customer service is useless!! I WOULD NEVER RECOMMEND THIS BANK TO ANYONE!!

We had issue in using the online products. Rang Akansha, she guided us through the procedure step by step with patience and also gave her mobile number if we needed further assistance. Very good customer service

Mere 8 bank me account he es bank ne mere 6700 ek hi din me kate he bina kisi reson ke jb mai us account me hr month pese sakta or nikalta hu bhut hi cheaf bhut hi jyada gtiya kism ke log h na koi customer cere cal uthata he na kuch

I have been using ICICI services for well over two decades now. Services have been consistent and I am happy being their customer.

Very worst serves in the world when I call in 30 minutes then he called 18 mins and after I call back the he said 60 mins.

Don't upload any IDV document online, they are collecting documents and always keep rejecting next day.
Seems fraud and scammer

My brother applied for a car loan. I'm the co-applicant. For one month they kept on verifying our addresses and after one month of this shi_tty service they cancelled our loan application, giving meaningless reasons.
Their customer service is worst. None of the managers picked my call during the loan process. I had to call them with unknown numbers.

These are a bunch of worthless people providing shi_tty services.
After they rejected my loan i applied in HDFC and the loan got sanctioned in 3 days. Guess you ICICI guys should look for other jobs because this bank wont last.

latest experience dated 24/6/2024
ragistry se 2 days pehle bole apka 40,00,000 ka loan nahi hoga
25 days file apne paas rakhi bole aap tenshion na lo ho jayega ji ye ghar ki baat hai
bekaar staaf bekaar system
bad experience with icici

What a waste of time, money and energy. Unknowingly used icici mobile app recharge option and lost money, due to technical problems of the ICICI bank and still struggling to get it solved, going pillar to post with the icici customer care, relationship manager, branch manager etc etc...but no solution

Worst bank I have ever been involved with. They complicate the situation unnecessarily for legal and honest customers.
Withdrawal of my own money is a big problem and to pay someone as well
They don’t provide any reason
I would not recommend this bank to anyone

Worst Indian private bank - ICICI following the footsteps of HDFC. Request sent on 4th June for statement of account to the concerned branch in India copied to Rep office in Abu Dhabi and NO RESPONSE past 8 days ...Rep office in Abu Dhabi with a Customer Service Manager and a Senior RM
in Mumbai both roles fallen flat and proved
these two are failed bankers, incompetent and inefficient...worst LIAR claiming mail was sent by the Senior RM ....to WHOM ! Request made to resend past 28 hours No response both the Abu Dhabi team nor India. NRIs beware of these sheep in wolf clothing out to scam NRIs. Does it take 8 days to provide statement of accounts or respond to the mail request? Shame hope ICICI Customer Service Manager LEARN how well to Con NRIs as his team has mastered the skills !!!

The website is pathetic, absolutely pathetic.. there is no better term than this to use, logs out when it feels like, errors, you can’t find anything in one page, they have mirrored the website to what actually happens in India, run from pillar to post, it’s exactly that way built.
Wish someone with some very little brian cells could do this with a redesign, perhaps a westerner who can get Indians to code , not design..

Worst bank and bank staff with 0 knowledge.

I wanted to do balance transfer and for that mr. Nagesh from kothrud branch approached me.

As per all details provided i agreed with the balance transfer.
They provided me DD and letter by post (nothing was mentioned to submit dd) and after that nothing was communicated.
When i got msg from other bank for my emi then i informed mr nagesh. After that he told me in very casual way that i should have submitted that dd in bank, as if it was my daily job and i should know it.

When i went to submit the DD i got to know that i have to pay additional inr 34000, when same was informed this guy first said yes u need to pay and after that saying to check with bank why they are charging. I informed him it was a foreclosure charges. I was shocked when i heard that he had no idea about it and now i dont have any option but to pay 34k.

Because of his absent mind or not having proper knowledge, I paid 34k.
Never trust this guy or icici bank.
No-one is helpful here.

Very satisfied with the friendly and professional service from Relationship Officer,Mr Binoj George at their Manchester,uk branch. My wife and I had to change our address and update some KYC information on our joint account. On line would have taken a long time and at branch the officer completed all paperwork very efficiently in an hour. Thank you Mr George.30

bank staff and prudential team is deducted premium two times for a year, now hesitating to revert back , coming with several excuses , false commitment as cheque sent to address, but never received it.
later dully filled form given with ID proof to revert back to provided account with cancelled cheque. last 5 months my money is not reverted back and demanding serveral documents , for their own mistake to correct it. its frustrating experience . even DBM is totally non professional staff, not replying to email.
RECEIVED back premium amount after 6 months frustrating nuisance follow up without interest. Shame on such bank.