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Rated 5 out of 5 stars

Placed my order for a sweater and a sweatshirt and received an email confirming that the items were shipped within a few hours. I live in northwestern British Columbia and my order arrived in seven bu... See more

Company replied

Rated 5 out of 5 stars

Ich bekam leider nicht den richtigen Pullover geliefert. Nachdem ich eine Mail an den Support geschrieben habe,wurde mir sehr unkompliziert angeboten,dass mir ohne gesonderte Rechnung der richtige Pu... See more

Company replied

Rated 1 out of 5 stars

Die Firma Iceware ist reinste Abzocke!! Die Abbildungen haben einen dicken Pullover vermittelt. Bei Rücksendung bekam ich von den ursprünglichen 158 Euro ....84 Euro zurück! Lächerlich... PS Die Pullo... See more

Company replied

Rated 1 out of 5 stars

Disappointed with Icewear, they were unwilling to change size despite being notified immediately. Also I was charged for return postage of the item although I had paid for this myself. Response was ve... See more

Company replied

Company details

  1. Outerwear Store

Information provided by various external sources

Outdoor clothing and wool products designed and weather tested in Iceland. Down jackets, Scandinavian Norwegian style woolen sweaters, hats and gloves, guaranteed to keep you warm.


Contact info

3.1

Average

TrustScore 3 out of 5

82 reviews

5-star
4-star
3-star
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1-star

Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Icelandic sweater

Placed my order for a sweater and a sweatshirt and received an email confirming that the items were shipped within a few hours. I live in northwestern British Columbia and my order arrived in seven business days. The Icelandic wool sweater fits perfectly and feels and looks fantastic. The sweatshirt is warm and comfortable not to mention looks great as well. Definitely worth the price and will be buying from this company again.

3 March 2026
Unprompted review
Icewear logo

Reply from Icewear

Thanks Trevor!

Rated 5 out of 5 stars

The clothes are very high quality.

The clothes are very high quality.
I am concerned about one of the sweaters I purchased as I look like a linebacker on top and the bottom is tighter than I wanted. I think their policy for returns/exchanges are good so I may go that route. The shipping was SO FAST! All and all, great experience.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Die Firma Iceware ist reinste Abzocke!

Die Firma Iceware ist reinste Abzocke!! Die Abbildungen haben einen dicken Pullover vermittelt. Bei Rücksendung bekam ich von den ursprünglichen 158 Euro ....84 Euro zurück! Lächerlich... PS Die Pullover werden in China produziert!

10 March 2026
Unprompted review
Icewear logo

Reply from Icewear

Hi,

Thank you for taking the time to leave a review.

At Icewear, we always strive to provide an excellent shopping experience, all from placing an order to handling returns, and we’re truly sorry to hear if your experience did not meet those expectations.

To help us assist you promptly, please email us at support@icewear.is with your order details and a brief description of the issue. Unfortunately, we’re unable to locate your case or reach out directly without an order number, so including this information will allow us to assist you further.

Best regards,
Tanja, your Icewear Team

Rated 1 out of 5 stars

Det bare dårligt

Det bare dårligt. Ringe kvalitet, slet ikke Islandsk. Temu type tøj

15 January 2026
Unprompted review
Icewear logo

Reply from Icewear

Hi Joakim,

Thank you for taking time to leave a review.

We truly value your feedback and are committed to providing products of the highest quality. We’re truly sorry to hear if your experience didn’t meet your expectations.

Since we don’t have an order number from your review, it’s a bit difficult for us to reach you directly. Could you kindly email us at support@icewear.is? We’d appreciate the opportunity to assist you.

Best regards,
Lena, your Icewear-Team.

Rated 5 out of 5 stars

Retourenlösung

Ich bekam leider nicht den richtigen Pullover geliefert.
Nachdem ich eine Mail an den Support geschrieben habe,wurde mir sehr unkompliziert angeboten,dass mir ohne gesonderte Rechnung der richtige Pullover geliefert wird.Fas ganze ging innerhalb von einer Woche über die Bühne und ich halte jetzt glücklich den richtigen Wollpullover in der Hand.

9 March 2026
Unprompted review
Icewear logo

Reply from Icewear

Hi Jana, thank you for your feedback, we´re glad to hear your happy with the provided service and look forward welcoming you back! Have a nice day.

Your Icewear team

Rated 1 out of 5 stars

Disappointed with Icewear

Disappointed with Icewear, they were unwilling to change size despite being notified immediately. Also I was charged for return postage of the item although I had paid for this myself. Response was very poor. I have bought many items in the past, but given this experience, will not be purchasing from them again.1

19 February 2026
Unprompted review
Icewear logo

Reply from Icewear

Hi,

Thank you for taking the time to share your feedback with us.

At Icewear, we always strive to provide the best shopping experience, and we’re truly sorry to hear if your experience didn’t reflect that.

To ensure fast deliveries, our packing and shipping process is designed to be quick, but we understand this may sometimes cause issues with change of size.

When returning items, customers should not be charged twice, and we sincerely apologize for the inconvenience. We, therefore, of course want to make this right, but we’re unfortunately currently unable to locate your order in our system. We kindly ask you to send us an email to support@icewear.is with the order details and an explanation of the issue so that we can resolve this as quickly as possible.

We sincerely hope to turn this experience around and welcome you back to Icewear soon.

Wishing you a good weekend!

Best regards,
Lena, Your Icewear Team

Rated 1 out of 5 stars

Mangelhafte Qualität

Der Pullover schaut auf den ersten Blick gut aus. Aber nachdem ich ihn ein paar Mal getragen habe, gibt es starkes Pilling. Die Wolle ist qualitativ miserabel, mit gutem Material passiert das nicht. Auf meine Reklamation kommt auch nach zwei Wochen keine Reaktion. Jetzt hab ich nur die Option, den Pullover auf eigene Kosten zurück zu schicken. Aber dann ist das Geld und der Pullover weg.

26 January 2026
Unprompted review
Icewear logo

Reply from Icewear

Hi Thomas,

Thank you for taking the time to leave your feedback with us.

We always aim to provide an excellent shopping experience, and we regret to hear that we did not live up to your expectations this time.

Our customer service is currently experiencing a higher volume than usual, but we will of course make sure that you will receive an answer so that we can find a solution together.

I wish you a nice day!

Best regards,
Lena, your Icewear-Team

Rated 1 out of 5 stars

Returns are a total rip off

The first sweater was fine, 100% wool, but with the second, I only realized it was largely made from nylon. I don't care for plastics, so I returned it and paid for the return shipping myself. When it came to the refund, though, they deducted both the cost of the original shipping as well as the return shipping as if they would pay for it themselves. So in the end they charged me 70 EUR for the shipping to EU, and returned less than the price of the sweater. Unacceptable.

20 January 2026
Unprompted review
Icewear logo

Reply from Icewear

Hi Mateja,

Thank you for taking the time to write us a review.

At Icewear, providing an exceptional shopping experience is our priority, and that includes our returns process, and we apologize for any inconvenience you may have experienced.

Our fantastic customer service team would of course want to assist you further and therefore we kindly ask you to send us an email to support@icewear.is so that we can look into this.

I hope you have a nice day!

Best regards,
Lena, your Icewear-Team

Rated 2 out of 5 stars

Bin enttäuscht von der Qualität der…

Bin enttäuscht von der Qualität der Ware. Wusste vorher auch nicht, dass die Ware in China und sonst wo produziert wird und nicht in Island, sonst hätte ich so eine teure Jacke niemals bei Icewear bestellt.

10 December 2025
Unprompted review
Rated 2 out of 5 stars

je viens de recevoir les 2 pulls…

je viens de recevoir les 2 pulls achetés sur ce site pour un prix conséquent. Quelle déception ! ils ne sont pas du tout épais, leur laine et leur fabrication n'ont rien à voir avec le pull que je m'étais acheté en Islande. Ils ne sont pas du tout super chauds comme je le pensais. Bref à ne pas refaire

29 November 2025
Unprompted review
Rated 1 out of 5 stars

Enttäuschung & Abzocke

Leider nicht in sehr enttäuschender Einkauf. Die Jacke Eyjafjallajökull zeigt minderwertige Qualität. Der Pelzkragen ist total schief vernäht, die Daunen/Feder-Füllung unzureichend. Ganz dünn, keineswegs für den Winter zum Warm halten. Und schon garnicht für einen Winter in Island. Man gibt viel Geld aus für Versand und Jacke, für nichts.
Selbst die Jacke weiter zu verkaufen, dass kann man niemanden zumuten, wäre eine weitere Abzocke.
Lieber Finger davon lassen.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Bought a parka online

Bought a parka online. Delivery by DHL was fast. Item left Iceland Wednesday afternoon, delivered in The far North of Scotland on Thursday evening. Lovely parka Well impressed

21 November 2025
Unprompted review
Rated 2 out of 5 stars

Qualität unzureichend

Ein Pullover von ICEWEAR aus ISLAND habe ich mir wärmer vorgestellt.
Sehr grobmaschig, dünn und luftdurchlässig. Der taugt fuern deutschen Sommer an lauen Winternaechten, aber ganz sicher nicht für nen Winter in Island.
Und die komplizierte Rücksendung ist natuerlich fuern A...

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Funi is fabulous

I just got the Funi jacket that is wind proof & water resistant plus filled with down. I normally wear a women’s xl but this jacket is unisex. I was reluctant to order a medium based on the size chart but it fits perfectly. And if needed I can add a layer underneath it. It is very well made & it was worth the expense. I love it.

27 October 2025
Unprompted review
Icewear logo

Reply from Icewear

Great to hear! Thank you for your feedback

Rated 1 out of 5 stars

Never received skins bought in store to be shipped to me

Went to the store in Vik on Sept 9th. Purchased a blanket, three sheepskins, a sweater and 2 small items. The blanket and sheepskins were to be shipped to me (I paid shipping and even for the bags). Received the blanket, but no skins. I have emailed customer service three times (first time Sept 29) and have not had any response to my requests for my skins.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient

Ordered at 8pm Monday 18th. Delivered 1.30pm Wednesday 20th. A fair price for the quality and design. Very pleased. Will use again.

20 August 2025
Unprompted review
Rated 2 out of 5 stars

Pilling! Horrende Versandkosten!

Extremes Pilling der Pullover. Herstellung nicht in Island. Horrende Versandkosten. 33€. Rücksendungen kosten auch noch extra. Alles ziemlich kundenunfreundlich.

11 November 2024
Unprompted review
Icewear logo

Reply from Icewear

Hi

We're very sorry to hear about the sweater.
Could we ask you to contact us at support@icewear.is so that we can find a solution with you?

Kind regards
Icewear support team

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