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496
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TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I received an unexpected email from the ICE Headship team. To be honest I thought it was a scam. The website looked to professional to be an illiterate scammer so I made a test purchase. Items arr... See more

Rated 4 out of 5 stars

Great service from UNOFFICIAL - See Our 25k+ Reviews At Reviews.co.uk. Ordering was easy, and delivery was impressively fast. The products were of excellent quality, though there were some items out o... See more

Rated 5 out of 5 stars

I have placed several orders with this company. I have found nothing but easy payment, easy delivery and easy ordering. They made it even better when I made a mistake and contacted them straight away... See more

Rated 5 out of 5 stars

1,Allways 24h/next day delivery, 2, 10% of your last order. can be used on your next order, or it can be saved & used whenever you want on all items.3 free seed with every 3seeds you buy. 4 can get mu... See more

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Our Reviews – Over 35,000 and Counting! Reviews.io is our primary review platform, where we've been collecting verified customer feedback since 2012. Discover over 35,000 company and product reviews from customers who've shopped with us.


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4.4

Excellent

TrustScore 4.5 out of 5

496 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(496)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING SHOP

Amazing shop! The staff are incredibly friendly, helpful, and very knowledgeable. The owner went above and beyond to help me with my enquiry and make the right purchase. Huge range of excellent products and rapid delivery. I highly recommend Ice head shop 10/10

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have bought a few things from here. I naver had a problem until last week. Two items were missing from mr order and they sent me an additional item that I didn't order.

I contacted them over the weekend. They emailed me today and offered to send me the missing items. I mentioned that they gave me 1 extra item that I didn't order and told them that they could just send 1 of the missing items. They said They would send me the missing items and they let me keep the extra item.

This is great customer service. Prompt, effective, kind and generous. They take ownsership of their mistakes.

I really need a good experience. Things are pretty bad for me every day. Many thanks.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, good ideals and pretty good smoke .. I would definitely recommend to people looking to buy cbd online. Would give 10 /10

22 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Products = 10/10
Customer service = 10/10
Delivery time = 10/10

Couldn't of asked for a better service.
Customer for life.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a vova dry herb vaporizer…

I ordered a vova dry herb vaporizer which is not working correctly and barely releasing any smoke even though i followed the included instructions exact. I would not recomend wasting money on this product.

16 March 2026
Unprompted review
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Reply from See Our 35,000+ Reviews on Reviews.io

Hi Shane, you can leave a product review for the product here https://www.iceheadshop.co.uk/accessories/vova-portable-dry-herb-vaporizer

Our Trustpilot is for service reviews

Also please contact us & we will issue a refund or send a replacement for you

Regards

Dan

Rated 5 out of 5 stars

Best head shop, great service!

Massive selection of products, super fast delivery and easy to order. I was shocked at how fast they process and sent my order considering the huge catalogue they have. This is the best head shop I've bought from and would definitely recommend.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately I was very disappointed…

Unfortunately I was very disappointed with products. Shipping was fast and good but found the listings for the energy powders as bit misleading, you just used the chemical words for caffeine. I should have googled the ingredients perhaps before I purchased but the listing should also have been more transparent I had known that It was have caffeine power I may as well have brought pro plus and crushed and snorted it. products were disappointing and didn't actually do anything.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

New customer experience - Positive

A relatively new customer, have shopped there a few times but now my only source of natural CBD products. Great selection to choose, knowledgeable help, great service and quick delivery. Shall be recommending to friends and colleagues. 👌🏼

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Lucky

Was lucky enough to get one my brothers energy packs. Very impressive. This guys picked himself off the floor and got down to business. Trust me. Energy packs. I love this fu#£ing guy.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

This company is a fraud!!!

I tried to order cbd hash...order got declined...but gave me an option for bank transfer...silly me did the bank transfer...emailed them 7 times to no avail...rang both numbers they advertise no answer...whet on the chat page still no reply...im now 38 pounds down with no product on its way...give this company a wide birth its a con...this company needs naming and shaming...absolutely fuming!!!

20 November 2025
Unprompted review
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Reply from See Our 35,000+ Reviews on Reviews.io

I am sorry about this Dean, I am pretty sure we have replied on email about the unforeseen circumstances we have experienced.

After the authorities have taken all hemp products from us your refund will be issued very soon

It’s not what we want in any capacity either , and I appreciate hard to understand as it is for us


Kind regards

Dan

Rated 5 out of 5 stars

Great 3 for 2 deal!

Great selection. Everything I like and have ordered before is always on the 3 for 2 offer. Bargain! And great quality products. Order often! :)

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Delivery is rubbish never gets here on time

Maybe use another delivery service 1st time I ordered I had to go to the post office to get it no code on the leaflet no address nothing at the sorting office couldn’t find it 2nd time of ordering ment to be delivered even had an email from Royal Mail date and time waited in all day nothing so chasing my parcel it may be tomorrow I waited in all day you need a new delivery service can’t write a review about products as they havnt turned up yet

30 September 2025
Unprompted review
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Reply from See Our 35,000+ Reviews on Reviews.io

Hi Adam, Apologies your delivery didnt reach you in the time you hoped

I can see you ordered 7.30pm on Friday, We shipped it on the Monday (we are closed weekends) & it is due to be delivered today on the Wednesday according to the tracking

We do usually expect 1st class Royal Mail to be delivered the next working day, yet it isnt a garauntee like our Next Day Special garauntee is unfortunetely

Thanks
Dan

Rated 2 out of 5 stars

I've never had an issue apart from now

I've never had an issue apart from now, I didn't receive everything I ordered! It always says they are busy and their lines are closed even though it's mon-fri 10-4... filled a form thing out twice and no one has got back to me!!! Won't be buying from you again!!

27 August 2025
Unprompted review
See Our 35,000+ Reviews on Reviews.io logo

Reply from See Our 35,000+ Reviews on Reviews.io

Hi Hollie

Ive just checked and the last time we shipped an order for you was the 26th of August, I see an email on the 29th August stating something was missing, in which we replied asked what item was missing, yet we didnt get a reply with no sign of anything since.

Please email us at admin@iceheadshop.co.uk with any query we reply to all messages

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