ICE Cleaning - ICE Drainage Reviews 

801
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for being exceptionally polite, thorough, and clearly explaining every step of the cleaning process. People frequently highlight the outstanding service, noting that technicians work efficiently, arrive on time, and leave properties remarkably clean. Some reviewers were not happy with the communication and organization regarding specific service scheduling and overall customer support. A few consumers also mentioned encountering frustrating issues with team preparation, equipment availability, and management during larger jobs. These individuals felt that their time and money were wasted due to unexpected delays and poor coordination.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and deep... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting quick, efficient work... See more

Customer communications

Clients share ambiguous opinions on contact. Some consumers praise the rapid responses, noting that staff... See more

Price

People report ambiguous experiences with price. Some consumers found the pricing competitive, fair, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Rated 5 out of 5 stars

Thank you ICE for all your help with my recent burst pipe flooding. After some water damage across my flat, Monty from ICE came to clear my carpets and wooden flooring to dry and sanitise. He did a th... See more

Rated 5 out of 5 stars

We booked an appt for mould and fungi remediation in kitchen and bathroom following a waste pipe leak. Ben arrived, was polite and professional throughout. He explained thoroughly everything he was do... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

801 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(801)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hope was polite

Hope was polite and explained everything he done and gave us advice relating to the clean up. Got the majorty of stains out of the carpets.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I used ICE to clean a rental property after it was left in an awful state by the tenants. They charged an eye-watering amount and were not worthy of 10% of that price.

Initially, they were supposed to collect the keys from a different address, however, they never told the cleaners this and so they went to the property first instead.

Once they got to the property, they didn't bother entering one of the rooms. When I flagged this and asked them about it, they lied and claimed that the door was locked, which was not possible as the door did not have a handle, let alone a lock.

Eventually, they agreed to return the property and clean that room, however, this time, they didn't think they should remove a mattress that was left on the balcony, even though they were asked to clear everything from the property.

After all of this, they refused to entertain the idea of any level of refund, claiming "the contracted job was eventually completed" despite it costing me in time and lost rental revenue.

Their staff were curt and dismissive, as well as simply lying to my face. Avoid these people at all costs!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Garden works

Ed, Ross and Matt have been great supporting us with the works we have had going. Good and clear communications

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Ice Services Group for… House Clean

I recently used Ice Services Group for an end of tenancy house clean. I must say I was most impressed with the individuals who turned up this was Joel, Liam and Javier. They were very thorough and my carpets looked almost brand new once they had finished. It was obvious that they went above and beyond to deliver this cleaning service. Also having spoke to Zac the owner, he was brillaint and very helpful and on point. 10/10 Thanks Guys.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Femi and hope

Femi and hope - very professional and made us feel very comfortable. I couldn’t have asked for a better pair of workers who understood the sensitivity but also how important it was for me to know the house was fully clean and immaculate. 5 star ratings.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Mercury spill

Hope attended the property after we had a small mercury spill from an old barometer. Hope arrived, explained everything clearly, and handled the situation with great care. He made sure the area was completely safe before leaving. An overall fantastic job.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Femi

Femi, Zoey and Mattman. Femi and Matt attend today and have been very polite helpful and curious. Much appreciated.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Reliable service

After experiencing a fire in our nursery kitchen, we found ICE cleaning, and they were very helpful from the start.
The team (Femi and Mattman) showed professionalism, compassion, and a deep understanding of the sensitivity of the situation. They tackled the soot, smoke damage, and debris with great care, making sure every surface was spotless and safe for our little ones.
Their attention to detail was incredible. The space looks better than ever, smells fresh, and meets all the hygiene standards necessary for a nursery.
We can't thank them enough for turning a stressful situation into a manageable one. I would highly recommend ICE cleaning to anyone in need of professional, reliable, and thoughtful cleaning services after an emergency.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

After a fire incident at our nursery

After a fire incident at our nursery, we were heartbroken and overwhelmed. ICE Cleaning came highly recommended, and now we understand why. From the very first call, Paul was professional, compassionate, and incredibly efficient. Femmi & Mattman arrived promptly, assessed the damage with care, and clearly explained every step of the cleaning and restoration process.

Their attention to detail was outstanding. They didn’t just clean the visible soot and smoke damage—they meticulously treated every surface, removed all traces of odor, and ensured the entire space was safe and hygienic for the children.

Thanks to ICE Cleaning, our nursery feels fresh, secure, and welcoming once again. Their dedication and expertise made all the difference during a very difficult time. We can’t recommend them highly enough—if you need fire cleaning services you can truly trust, ICE Cleaning is the team to call.

5 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look