We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more
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Company details
- Cleaning Service
- Drainage Service
- Electrical Installation Service
- Fire Damage Restoration Service
- Insulation Contractor
- Water Damage Restoration Service
Written by the company
For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.
Contact info
Jubilee House, Salters Heath Business Centre, Cold Arbor Road, Sevenoaks, TN13 2BL, Kent, United Kingdom
- 02039939613
- enquiries@icecleaning.co.uk
- www.icecleaning.co.uk
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Hope was polite
Hope was polite and explained everything he done and gave us advice relating to the clean up. Got the majorty of stains out of the carpets.
Avoid at all costs
I used ICE to clean a rental property after it was left in an awful state by the tenants. They charged an eye-watering amount and were not worthy of 10% of that price.
Initially, they were supposed to collect the keys from a different address, however, they never told the cleaners this and so they went to the property first instead.
Once they got to the property, they didn't bother entering one of the rooms. When I flagged this and asked them about it, they lied and claimed that the door was locked, which was not possible as the door did not have a handle, let alone a lock.
Eventually, they agreed to return the property and clean that room, however, this time, they didn't think they should remove a mattress that was left on the balcony, even though they were asked to clear everything from the property.
After all of this, they refused to entertain the idea of any level of refund, claiming "the contracted job was eventually completed" despite it costing me in time and lost rental revenue.
Their staff were curt and dismissive, as well as simply lying to my face. Avoid these people at all costs!
Garden works
Ed, Ross and Matt have been great supporting us with the works we have had going. Good and clear communications
Tim & mat was very professional and…
Tim & mat was very professional and very polite and would highly recommend
Hope and jj have been amazing today…
Hope and jj have been amazing today they have done an amazing job cleaning our bassment that's been flooded twice in the last month, very friendly, polite and definitely hardworking
Great service from the guys who came on…
Great service from the guys who came on site at IQ Brighton . Shout out to Richie and Liam who were professional and efficient.
I recently used Ice Services Group for… House Clean
I recently used Ice Services Group for an end of tenancy house clean. I must say I was most impressed with the individuals who turned up this was Joel, Liam and Javier. They were very thorough and my carpets looked almost brand new once they had finished. It was obvious that they went above and beyond to deliver this cleaning service. Also having spoke to Zac the owner, he was brillaint and very helpful and on point. 10/10 Thanks Guys.
Femi and Hope
Femi and Hope
Came and done an excellent floor buffing. Swiss Cottage Pure Gym.
Looks great, thank you
Amazing
Hope and Femi were really professional fast and produced quality work :)
Femi and hope
Femi and hope - very professional and made us feel very comfortable. I couldn’t have asked for a better pair of workers who understood the sensitivity but also how important it was for me to know the house was fully clean and immaculate. 5 star ratings.
Fantastic work done
Fantastic work done. Quick and effective.
Hope, Dami, Liam and Luke
Viv was friendly and professional
Viv was friendly and professional. Great service.
Tim was really fast coming over to us
Tim was really fast coming over to us, did an amazing and fast job. Very polite and really clear about the issue. Lovely lad I deed hopefully he will come back for any further issues
Femi and dami done a great job
Viv clean
Viv was excellent, work was done to high standard and more than satisfactory
Mercury spill
Hope attended the property after we had a small mercury spill from an old barometer. Hope arrived, explained everything clearly, and handled the situation with great care. He made sure the area was completely safe before leaving. An overall fantastic job.
Femi
Femi, Zoey and Mattman. Femi and Matt attend today and have been very polite helpful and curious. Much appreciated.
Gordon did a great job of improving the…
Gordon did a great job of improving the flow on our sink pipes
Reliable service
After experiencing a fire in our nursery kitchen, we found ICE cleaning, and they were very helpful from the start.
The team (Femi and Mattman) showed professionalism, compassion, and a deep understanding of the sensitivity of the situation. They tackled the soot, smoke damage, and debris with great care, making sure every surface was spotless and safe for our little ones.
Their attention to detail was incredible. The space looks better than ever, smells fresh, and meets all the hygiene standards necessary for a nursery.
We can't thank them enough for turning a stressful situation into a manageable one. I would highly recommend ICE cleaning to anyone in need of professional, reliable, and thoughtful cleaning services after an emergency.
After a fire incident at our nursery
After a fire incident at our nursery, we were heartbroken and overwhelmed. ICE Cleaning came highly recommended, and now we understand why. From the very first call, Paul was professional, compassionate, and incredibly efficient. Femmi & Mattman arrived promptly, assessed the damage with care, and clearly explained every step of the cleaning and restoration process.
Their attention to detail was outstanding. They didn’t just clean the visible soot and smoke damage—they meticulously treated every surface, removed all traces of odor, and ensured the entire space was safe and hygienic for the children.
Thanks to ICE Cleaning, our nursery feels fresh, secure, and welcoming once again. Their dedication and expertise made all the difference during a very difficult time. We can’t recommend them highly enough—if you need fire cleaning services you can truly trust, ICE Cleaning is the team to call.
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