Most fraudulent company Ive ever dealt with. Please stay away from them. Paid via Paypal and it took 5 days to clear so they made me order via credit card. After 5 more days they then claimed they wer... See more
Company replied
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See what reviewers are saying
Excellent and fast delivery to resolve my machine down issue. Great dealing with them but you need to know the exact part code you are looking for. Could be better if have technical support to advise... See more
Company replied
I am very appreciative of ICDC SRL's honest and fast working spirit. Even though I transferred the wrong money, got help very quickly to refund. This is a quality and reputable sales address.
Company replied
Very fast service, immediate action for order, payment, supply, price is very reasonable. We love to work with you again and again. Keep Growing and help other to grow.
Company replied
Company details
- Industrial Equipment Supplier
- Electrical Wholesaler
- Electronic Spare Parts and Components Store
- Fastener Supplier
- Industrial Supermarket
- Pump Supplier
Written by the company
ICDC Srl is an industrial B2B company serving workmates manufacturing, installing and maintaining machinery, production lines or manufacturing plants. Industrial manufacturing is our environment!
Contact info
Corso Porta Nuova 53, 37122, Verona, Italy
- +39 02 2111 9843
- info@icdcspares.com
- www.icdcspares.com
4.2
Great
190 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast respond and good service
Fast respond and good service. But part shipping delay due shipping issue.
29 August 2024
Reply from ICDC Srl
Hi Rapee, sorry for the delay due to our internal issues but glad of your appreciation for the positive final ending.
Best Regards,
ICDC Team
Your website is user-friendly and your…
Your website is user-friendly and your responses are quick.
12 July 2024
Reply from ICDC Srl
Hi Ernest,
We at ICDC consider communication part of our duty, and keep customer updated part of this attitude.
Thanks & Best Regards,
ICDC Team
Great service
28 June 2024
Reply from ICDC Srl
Hi Richard,
Thanks for your feedback, we work hard to deserve and keep it!
Our Best Regards,
ICDC Team
Site showed more stock than there was
Site showed more stock than there was
Order was shipped late
Refund for freight not immediately offered
Refund for freight doesn't cover the time and cost for me to find elsewhere and ship again
Otherwise 5 stars
5 July 2024
Reply from ICDC Srl
Hi Kyle,
Unexpectedly we had an inventory discrepancy, and our work to satisfy the delta qty with OEM new arrivals took time and was not successful.
Thanks for "Otherwise.." highly appreciated.
Our Best Regards
ICDC Team
We lost some time to understand the…
We lost some time to understand the taxes involved to ship the item within Italy altough we are a foreign user.
The rest was ok and the item arrived on time
24 June 2024
Reply from ICDC Srl
Hi Andres,
VAT rules are EU driven and our ecommerce system is designed accordingly!
It is our pleasure to share their ratio and explain when VAT applies in each case!
Thanks & Best Regards
ICDC Team
All the info is available
The contact was easy and all doubts clarified. All the info for the purchase is available in the on-line shop.
6 June 2024
Reply from ICDC Srl
Hi Rui,
Thanks for your feedback: we are always available to clear doubts or provide additional information.
Our Best Regards,
ICDC Team
I received correct part and timely…
I received correct part and timely delivery of my ordered item.
24 May 2024
Reply from ICDC Srl
Hi Hitesh, Thanks for your revise on our service level.
Looking forward to hearing from you,
Best Regards
ICDC Team
Very nice service and prompt response
25 March 2024
Reply from ICDC Srl
Hi Udaya,
Thanks a lot for your review and we look forward to doing more activities with you and your company.
Best Regards,
ICDC Team
Quick responce to questions and fast…
Quick responce to questions and fast shipping, great supplier!
15 February 2024
Unprompted review
Reply from ICDC Srl
Hi Lars,
We at ICDC thank you for your feedback and we are always available to support our customers with technical information.
All the best,
ICDC Team
Part delivered to me in Ireland next…
Part delivered to me in Ireland next morning after order
7 February 2024
Reply from ICDC Srl
Hi Justin,
Thanks to our logistic partners too, MLG and DLH Express, we can smoothly run our e-commerce serving our customers with state of the art technologies.
Our Best Regards,
ICDC Team
Reply from ICDC Srl
Hi Alessandro,
Thanks for your review, improvement is our endless job!!
Best Regards,
ICDC Team
Quick response and well service
6 November 2023
Unprompted review
Reply from ICDC Srl
Hi Imran,
Thanks a lot for our comment, we focus our work on daily basis to further improve our service level.
Looking forward to hearing from you,
Best Regards,
ICDC Team
order process was good
The order process was good,all went thru very well, fast delivery,good quality. Thanks.
15 October 2023
Reply from ICDC Srl
Hi Khalil,
It was a pleasure to serve your company and thanks for your review!
All the best,
ICDC Team
good good good
12 October 2023
Reply from ICDC Srl
Hi Tung, we are pleased working with you and your company, making the best to get an easy door to door flow between Italy and Vietnam. Thanks, ICDC Customer Support Team
i'm happy with my purchase
30 August 2023
Reply from ICDC Srl
Hello Ricky,
We are incredibly grateful that you took the time out to leave us your opinion, it's much appreciated!
Best Regards,
ICDC Team.
First time purchase
Item is exactly what I ordered. Delivery time was better than Expected. Only issue was that the packaging was over 100 times the item.
28 July 2023
Reply from ICDC Srl
Hi Amral,
Thanks for your feedback, we are going to revert your comment on packaging to our Shipping Dept. as an improvement point.
Looking forward to hearing from you,
Best Regards
ICDC Team
Reply from ICDC Srl
Hello Aron,
Thank you so much for taking the time to leave your rating. We really appreciate it.
We are looking forward to serve you again!
Best Regards,
ICDC Team.
Reply from ICDC Srl
Hi Rui,
Thanks for your feedback, we are glad that our services met your expectations.
Sincerely,
ICDC Team
The parts arrived as scheduled
The parts arrived as scheduled. ICDC kept me updated with tracking my order. I will buy from ICDC in the future.
24 March 2023
Reply from ICDC Srl
Hi Ken,
Appreciated! We look forward to working with you and your company for future projects.
Our Best Regards,
ICDC Team
Reply from ICDC Srl
Hi Patrick,
Thanks for your feedback and we look forward to working on new projects.
Sincerely,
ICDC Team
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