iBeesoft Data Recovery Reviews 

29
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DO NOT USE this company or service. Firstly the program did not recover any personal files as promised during use and the files that I ultimately needed recovered were achieved through reactivat... See more

Company replied

Rated 5 out of 5 stars

My wife's Windows XP computer went caput, but I had her data backed up on an external hard drive. We no longer had the software to extract the data. I tried many recovery programs, trying to find a fr... See more

Rated 5 out of 5 stars

I accidentally deleted a very important Excel File on my laptop and used Shift + Delete. So the file was not in the trash can. I tried dozens of data recovery tools you can find on the internet,... See more

Rated 1 out of 5 stars

The macOS version of "Mac Data Recovery" claims to recover all manner of data such as deleted messages. After running a scan the interface displays technical files/data that to a user are incomprehens... See more

Company replied

Company details

  1. Data Recovery Service

Written by the company

iBeesoft provides high-efficiency iPhone, Windows or Mac data recovery software to recover deleted or lost, documents, photos, videos, messages, contacts and more files.


Contact info

3.1

Average

TrustScore 3 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(29)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE this company

DO NOT USE this company or service. Firstly the program did not recover any personal files as promised during use and the files that I ultimately needed recovered were achieved through reactivation of one drive on my reconfigured device.

After having the data recovery program less than a day I began the refund process as stated in there product statement. Initially the company were transparent asking for email details of purchase. I sent this through. Then nothing....

I followed up with a warning and the expectation for them to follow their product refund promise and still nothing.

Wouldn't recommend to my worst enemy useless tool and criminal approach to how they handle customer needs.

5 January 2026
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

Sorry! Please check the screenshot we sent you via email! We submitted a refund request earlier, and FastSpring shows it's still being processed. We will now expedite the process for you.

Rated 1 out of 5 stars

Fraudulent Charges

I purchased their recovery software to recover some photos. It didn't work and when an alternative program got the job done I asked for a refund which iBeesoft provided. Here's the crooked part and why people should avoid this company. After 1yr they charged me again for a renewal, meaning they kept my financial information in their system maybe hoping I wouldn't notice and they could continue to charge me indefinitely for something I returned? Very bad practice if you ask me, slimey company. Avoid.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

iBeesoft provided me a variety of software solutions…

iBeesoft provided me a variety of software solutions for my computer cleaning, file backup, and data recovery. After I used their items, I was really delighted with how well they worked and how dependable they were. The simplicity of use of iBeesoft's software is one of its best qualities. The devices' user interface is simple, clear, and intuitive, making it easy even for those who are not tech-savvy to use. Whether I wanted to boost my computer's performance, recover lost data, or build a backup of your files, iBeesoft's software is made to make the process go as smoothly as possible. All due respect for the people behind the scene and I really encourage everyone to depend on this great data recovery software.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent recovery software…

Excellent software to recover my lost documents. A friend told me about it when I lost my work files due to accidental formatting.

In 2 minutes I had my files back, I'm very happy!

1 January 2024
Unprompted review
Rated 5 out of 5 stars

Ibeesoft software is great…

I have used Ibeesoft software a few times now to recover different kinds of files and pics.

It is very easy to use and very fast. I deffo recommend it.

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Doesn't work. They do not respond in the time promised this company had very misleading ads and information on their site. Waste of money.

11 December 2023
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

I'm very sorry! Is it that our software cannot help you recover lost files or is there another problem? Please direct your questions to support@ibeesoft.com. Our customer representatives will contact you as soon as possible.

Rated 1 out of 5 stars

TERRIBLE customer service..

TERRIBLE customer service... I was in a rush and purchased this thinking maybe i could restore the files i lost on my SSD and i didn't see till after i bought this that its a annual subscription, so i asked to be refunded or to unsubscribe me and no response now... Plus the software does not work well not only did it miss most of my files the ones i got were mostly missing names

10 August 2023
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

On the purchase page, we have stated that this is an annual subscription. However, you can also unsubscribe from continuous support. Recovery rates vary due to the common nature of loss. This is the same for any recovery software. During the process of file loss, it may not be able to name it correctly because some attributes are damaged. In this regard, this is also a problem that other tools cannot avoid. Finally, if you have any questions, you can continue to support@ibeesoft.com. Our customer service staff will contact you as soon as possible.

Rated 1 out of 5 stars

This is an ABSOLUTE SCAM!!

This is an ABSOLUTE SCAM!!! Not only the software is not worth it, but if you purchase a license, REMEMBER TO NOT RENEW IT BECAUSE THEY DO NOT WARN YOU!

My subscription renewed and I received email from PayPal. I IMMEDIATELY requested cancellation in PayPal and guess what... PayPal asked me for proof that I did not received communication?!?!

How can I prove something that I did not received?!?!

Also, the seller refused to refund (it had literally been hours, not even a day, after renewall and they simply refused).

This is utterly unbelievable and I NEVER ever did anything even remotely similar to ANY customer of mine.

13 March 2023
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

I'm very sorry! We sell software through mycommerce.com. If we receive your unsubscribe request, then we will submit it to mycommerce.com. The rest they will finish it. If 1-2 working days you still do not receive the message, then you can contact us directly.


Finally, I would like to say one thing. Why don't you contact us directly?

Rated 1 out of 5 stars

The recovery was just alright compared…

The recovery was just alright compared to other software used
The issue that I had with them was there auto renew subscription- I tried to cancel my auto subscription and after an hour still cannt find where to do it, emailed them no reply....had to cancel credit card. Too many companies do this and it sucks

10 March 2023
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

I'm very sorry! It may be that we missed your email. Generally, if a user needs to unsubscribe, we will submit it to mycommerce within 1-2 working days. Next, they will help us complete it.

Rated 1 out of 5 stars

Don't expect any customer service…

Don't expect any customer service support. License key is suppose to last a year. Mine terminated before that time. Contacted support and never got a response.

15 August 2022
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

Different regions, customer service may be delayed! We have successfully helped you reset the registration code.

Rated 1 out of 5 stars

DO NOT trust this company

DO NOT trust this company. Horrible. Does nothing. No customer service to speak of. I am running scans etc to insure they are not hackers. Very scary. Please don’t make the mistake I have.

25 May 2022
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

I'm very sorry! Did you encounter any problems while using our software? You can contact support@ibeesoft.com directly

All of our software is certified by Microsoft and Apple. We have not received any email messages from you either. I suspect you may be a spy.

Rated 1 out of 5 stars

Horrible.

My Mac crashed and I found Ibeesoft.
Purchased the recovery software, never recieved a link.
In a weeks time I have emailed Ibeesoft three times with no reply back what so ever.
This is highly unprofessional and apparently I cannot get a refund even though it falls under the full refund guidelines from the company.

1 April 2022
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

After completing your purchase, you will receive order information from mycommerce.com with a registration code to activate our software. You need to go to our website to download the trial version. We will submit a refund request to mycommerce.com if the refund policy is met, sometimes there may be delays due to different regions.
If you still have questions, please contact us. We will help you solve the problem mail: support@ibeesoft.com

Rated 5 out of 5 stars

Windows XP Computer Went Kaput

My wife's Windows XP computer went caput, but I had her data backed up on an external hard drive. We no longer had the software to extract the data. I tried many recovery programs, trying to find a free one. Finally decided that free approach was not working. Decided to use iBeesoft's program. It handily opened the drive to recover the files, including the data folder structure, which saved a lot of time. I'm pleased with their software.

18 March 2022
Unprompted review
Rated 1 out of 5 stars

Possible malware

The macOS version of "Mac Data Recovery" claims to recover all manner of data such as deleted messages. After running a scan the interface displays technical files/data that to a user are incomprehensible. After uninstalling it I detected two iBeesoft files in /private/var/db/oah/ which are impossible to delete. This smells of malware.

5 February 2022
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

Our software supports all file types, sometimes the data is corrupted and cannot be found. Finally, our software is read-only and will not break any of your settings. Sometimes a reboot is required to completely remove it.

Rated 1 out of 5 stars

Pathetic & Lousy Customer Service - Do not buy!!

Original review written in October 2021

Paid for the licensed version of Ibeesoft because I could see the file in the trial edition. After payment, the software did a search again and the file disappeared in the second recovery phase. On restarting the sw, the license key provided at the time of purchase couldn't be recognized, and the sw turned back to trial edition. Also, the support team hasn't responded even after one week - such a lousy and pathetic support, who don't have time to respond to customer queries with a licensed version. If the file(s) cannot be recovered on a timely basis, then there is no point in keeping a paid subscription. I still await for the refund of the subscription charges of this software, while writing this review.
------------------------------------------------------------
Further edited on 07th February 2022 after seeing the response of ibeesoft on Trustpilot

There has been no response from ibeesoft Customer Service after I wrote to them on 28th September 2021 and 2nd October 2021. When I lost all the hopes of getting a response from ibeesoft Customer Services, I had to contact the bank to file a dispute and ask them not to honour this transaction. This is quite disappointing !!

4 October 2021
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

I'm very sorry! Sometimes emails can be missed causing delays. However, when we find out, we will contact the user as soon as possible to solve the problem.

Rated 1 out of 5 stars

Negligent Customer Service + No Refund

Update: The vendor has failed to reply to all of my emails and failed to address and/or process any refund for me even though the are able to reply to these reviews regularly. Do not trust their customer service!

I downloaded ibeesoft to recover data on my system. Unfortunately none of the data is recoverable as the software is unable to recover the files I need on my system. Only hours after downloading the software, I emailed their customer service requesting a refund. Instead I got a flippant reply to look further into the file folders to find what I am looking for. That is not a helpful response at all. They have been ignoring all further emails from me regarding the refund even though they state customers are eligible for refunds in these circumstances. If the software does not work for the customer's purposes, especially considering it cost nearly $60 USD, then the customer should receive it.

30 September 2021
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

sometimes after the scan is completed, the target file is not found, you can also check other folders in this way. Due to different ways of file loss, it may be saved to other folders. Sometimes, the lost file is overwritten by new data, then in this case, any recovery software can't help you find it. Finally, if we agree to give you a refund, then we will definitely help you complete it. However, there may be delays in different regions!

Rated 1 out of 5 stars

Useless

Paid for one of those softwares to recover deleted files and they recovered only the name of the files, nothing was working, not photos, not word, not pdf, zero. Emailed them about it and said I want a refund because the product did not recover the actual files - any free online software can recover just their image but not the actual content - so they said I'll get a refund in 3 days. Two weeks later still nothing, emailed them again and said mycommerce didn't send the refund, then got an email from mycommerce saying I'll see money back on next bank statement - meaning what? another month? Scams the both of them, don't buy software, only windows, microsoft and antivirus actually deserve money, the rest is out there, you just have to search.
In reply to IBeesoft: I just gor the refund, I gather you were able to make them do it faster - thanks! As for the files, I still have nothing on that drive just so that I don't overwrite the data. Anyway, doesn't matter at this point.

9 September 2021
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

I'm very sorry! Sometimes we may miss a refund request. But don't worry, please provide the email you used when purchasing our software. We will help you to check the status of your order. If the refund is not completed, then we have urgently contacted mycommerce.com. Sometimes, the data has been overwritten, and there is no way for any recovery software at this time!

Rated 1 out of 5 stars

fake Software

fake Software. totally Scam. don't waste time and money.

10 June 2021
Unprompted review
iBeesoft Data Recovery logo

Reply from iBeesoft Data Recovery

is our software not helping you find the missing files or is it another problem? Please tell us in detail. thank you very much!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look