I contacted the company for advice and guidance for extraction for a neff induction hob. Ted Valentinas gave amazing customer service above and beyond and something that appears to be rare these da... See more
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Review summary
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Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more
Company replied
Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more
Company replied
I was astonished at the amount of time that was spent on helping a small customer like me find the parts that I needed to do my project. No shortage of time on the phone explaining which part would fi... See more
Company replied
Company details
- Kitchen Supply Store
- Appliance Store
- Electrical Appliance Wholesaler
- Home Improvement Store
- Ventilating Equipment Manufacturer
Written by the company
Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.
Why choose us?
Written by the company
- Price Promise
- Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
- Money Back Guarantee
- If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
- Friendly customer service
- We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696
Free Shipping within the UK Mainland for orders over £100
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.
Contact info
15 St John's Parade, DA14 6ES, Sidcup, United Kingdom
- 020 8463 9696
- info@i-sells.co.uk
- www.i-sells.co.uk
Special Trustpilot Deal
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Popped in for some advice and got the…
Popped in for some advice and got the right product, Ted was superb !
30 March 2026
Unprompted review
Reply from i-sells
Thanks for the lovely feedback! We’re glad you popped in and left with the right product. Ted will be really pleased to hear your comments — your praise has been passed on to him.
With appreciation,
The i-sells team
Reply from i-sells
Thanks for your feedback. We’re really pleased you found the team helpful, the ducting good value, and the delivery excellent. If you need anything else for your next job, just let us know.
All the best,
The i-sells team
Great service
Items exactly as described. Good value and very efficiently and promptly delivered. V good service
20 March 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased to hear the items were exactly as described, good value, and delivered efficiently and promptly. Glad the service hit the mark.
With appreciation,
The i-sells team
Mediocre experience
Mediocre experience. Paid for next day delivery service, but frankly Parcel Force are not a company you want to use for something time critical. Odds are they'll come up with some bizarre reason for failing to deliver - in this case it was "delivery address inaccessible" - hint it wasn't.
The exterior vent cover supplied felt flimsy and low quality. I bought a better on from Amazon.
19 March 2026
Reply from i-sells
Thanks for taking the time to leave your review, Simon — and we’re sorry the next working day delivery didn’t go to plan. We completely understand how frustrating it is to pay for a time‑critical service and then see a courier update like “address inaccessible”.
As soon as we saw your feedback, we got in touch with you directly to understand what happened and to put things right. We’re pleased we were able to agree and complete a resolution for you, and that you were happy with everything else on the order once we’d spoken.
We also appreciate your comments on the exterior vent cover feeling flimsy. We’ve taken that on board and will be reviewing that item, as we don’t want anything in our range to fall short of expectations. If you’d still like to update your review to reflect the outcome of our call, we’d be grateful — but either way, thank you for giving us the chance to resolve it.
Kind regards,
The i-sells team
Reply from i-sells
Love this one, Darren — thanks for the review. We’re glad the 4" ducting hit the mark, and we’ll happily take “supernatural delivery” as a compliment!
All the best,
The i-sells team
Returning Customer
Marc is super helpful and responsive, I appreciate his technical breadth especially with the current building control and regulatory climate. Exactly the type of person that makes dealing with independent suppliers a joy over the big box conglomerates.
26 March 2026
Unprompted review
Reply from i-sells
Thanks for the brilliant feedback, Adam — and for coming back to us as a returning customer. We’re really pleased to hear Marc has been so helpful and responsive, and that his technical knowledge has been valuable, especially with the current building control and regulatory climate.
Your praise has been passed on to Marc — he’ll really appreciate it. Thanks again for supporting an independent supplier; it genuinely means a lot to the team.
With appreciation,
The i-sells team
Kitchen extractor fan ducting
Great to deal with and a fast delivery, ticks all the boxes!
12 March 2026
Reply from i-sells
Thanks for your feedback! We’re glad we were great to deal with and that delivery was fast — happy to hear we ticked all the boxes for your kitchen extractor fan ducting.
All the best,
The i-sells team
People who go the extra mile
Great product, but the standout was the excellent customer service. When the courier delivered to the wrong address, these guys personally collected and redelivered the parcel to me on the same day. Best in class service.
18 March 2026
Reply from i-sells
Thanks so much for taking the time to leave this review. We’re really pleased you’re happy with the product — and even more so that our team could turn a courier mistake around quickly by personally collecting and re-delivering your parcel the same day.
We know how frustrating misdeliveries can be, so it’s great to hear the service stood out as “best in class”. If you ever need anything else, just give us a shout.
With appreciation,
The i-sells team
Reply from i-sells
Thanks for your feedback. We’re pleased to hear your order arrived promptly, just as requested. If you need anything else, just let us know.
All the best,
The i-sells team
On-line order was easy and delivered on…
On-line order was easy and delivered on time. It was slightly different to the original one but it still fitted.
11 March 2026
Reply from i-sells
Thanks for your feedback — we’re pleased to hear the online ordering was easy and that delivery arrived on time.
We also appreciate you mentioning the item was slightly different to the original. We’re glad it still fitted and did the job, and we’ll take that on board to make sure our listings are as clear as possible about sizing/fit (inside vs outside fit, where relevant) so there are no surprises.
Kind regards,
The i-sells team
Definitely recommend this shop
We visited the shop following a recommendation from family. Phil was very knowledgeable and took his time to explain everything answering all our questions along the way. All the help and advice was gratefully received and we would have no hesitation in recommending Phil and his team to anyone thinking of buying fans.
23 March 2026
Unprompted review
Reply from i-sells
Thanks so much for the lovely review, and for visiting us after a family recommendation — we really appreciate it. We’re delighted to hear Phil took the time to answer all your questions and explain everything clearly, and that the help and advice was genuinely useful.
Your kind words have been passed on to Phil, and he’ll be really pleased to hear it. Thanks again for recommending Phil and the team to others looking to buy fans.
All the best,
The i-sells team
Very swift delivery
9 March 2026
Reply from i-sells
Thanks for your feedback, Roger. Great to hear your delivery was very swift — we really appreciate you taking the time to leave a review.
With appreciation,
The i-sells team
Knowledge of agent I spoke to and how…
Knowledge of agent I spoke to and how helpful they where.
9 March 2026
Reply from i-sells
Thanks for your feedback, Rach. We’re really pleased to hear the team member you spoke to was knowledgeable and so helpful — that’s exactly the experience we aim to provide. If you ever need any more advice or support, just let us know.
All the best,
The i-sells team
Reply from i-sells
Thanks for your feedback, Brian. We’re delighted you found the service excellent and prompt. If you need anything else, we’re always here to help.
With appreciation,
The i-sells team
The ducting arrived as ordered
9 March 2026
Reply from i-sells
Thanks for your feedback, Simon (Hub Architects). We’re pleased to hear the ducting arrived exactly as ordered. If you need anything else for an upcoming project, just let us know.
All the best,
The i-sells team
Phil is a star
Phil is a star , his advice is always spot on , helped me out with good options. Go there for all ventilation needs , you won’t go wrong.
20 March 2026
Unprompted review
Reply from i-sells
Love to hear this, Paul — thanks for taking the time to leave such a strong recommendation. We’re really pleased Phil’s advice was spot on and that he was able to give you good options. Your praise has been passed on to Phil — he’ll be chuffed to hear it.
If you ever need anything else for a ventilation job, just give us a shout.
With appreciation,
The i-sells team
Emailed on a Sunday
Emailed on a Sunday, expecting a reply for the Monday, but 10 minutes later had received an email from Koray, who had sorted out my problem very quickly. Great service.
5 March 2026
Reply from i-sells
Thank you so much for taking the time to leave this review. I’m really glad we were able to get everything sorted for you so quickly, especially on a Sunday. If you feel that your experience was worthy of it, we’d be grateful if you’d consider updating your review to 5 stars, as it really helps others know what to expect.
If you do update it, you’re very welcome to mention my name so others know who assisted you. Thanks again for your support — it’s genuinely appreciated.
Kind regards,
Koray
SPOT ON SERVICE AS USUAL FROM ORDER TO…
SPOT ON SERVICE AS USUAL FROM ORDER TO DELIVERY..
THANKS AGAIN
11 March 2026
Reply from i-sells
Love to hear it, Ian — thanks to you and everyone at Swift Brake & Clutch Ltd for the continued support. We’re really pleased everything was spot on as usual from order through to delivery.
Thanks again for choosing i-sells.
The i-sells team
Thanks Phil Bathurst!
Phil Bathurst was a huge help to us when dealing with the aftermath of a negligent electrician who had installed our ventilation units incorrectly. After asking us to send pictures, he talked us through removing and dismantling one of the units - and told us what we should/shouldn't be seeing and how to correct everything. He was very patient and happily spent over an hour on the phone with us to make sure we had all the information we needed to get the problems solved.
11 March 2026
Unprompted review
Reply from i-sells
Thanks so much for sharing this, Andrew. We’re really sorry you had to deal with the fallout from an incorrect installation, but we’re glad Phil Bathurst could step in and support you properly — from reviewing the photos to talking you through what you should (and shouldn’t) be seeing, and how to put things right. Your praise has been passed on to Phil — he’ll really appreciate hearing how much his patience and time helped.
If anything else crops up while you’re getting everything fully resolved, just get in touch and we’ll do our best to help.
With appreciation,
The i-sells team
Recommend this company to anyone
Not sure i was ordering the right stuff , but they soon put me in the right direction ,and I could order it over the phone. Very helpful
10 March 2026
Reply from i-sells
Thanks for your review, Nicholas. We’re really pleased we could point you in the right direction and make it easy to place the order over the phone. Glad the team could help you feel confident you were getting the right bits.
All the best,
The i-sells team
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