I contacted the company for advice and guidance for extraction for a neff induction hob. Ted Valentinas gave amazing customer service above and beyond and something that appears to be rare these da... See more
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Review summary
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Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more
Company replied
Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more
Company replied
I was astonished at the amount of time that was spent on helping a small customer like me find the parts that I needed to do my project. No shortage of time on the phone explaining which part would fi... See more
Company replied
Company details
- Kitchen Supply Store
- Appliance Store
- Electrical Appliance Wholesaler
- Home Improvement Store
- Ventilating Equipment Manufacturer
Written by the company
Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.
Why choose us?
Written by the company
- Price Promise
- Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
- Money Back Guarantee
- If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
- Friendly customer service
- We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696
Free Shipping within the UK Mainland for orders over £100
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.
Contact info
15 St John's Parade, DA14 6ES, Sidcup, United Kingdom
- 020 8463 9696
- info@i-sells.co.uk
- www.i-sells.co.uk
Special Trustpilot Deal
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from i-sells
Thanks for your review. Great to hear delivery was fast, everything was well packaged, and it arrived exactly as ordered.
All the best,
The i-sells team
Reply from i-sells
Thanks for your feedback. We’re really pleased you found us an excellent seller and that delivery was super fast.
With thanks,
The i-sells team
Brilliant service
Brilliant service, great technical advice and really helpful with Anita in customer service / sales emailing me specific product links with explanations on what’s required - the whole process was fantastic. I couldn’t recommend them enough.
15 May 2026
Reply from i-sells
Thanks so much for the brilliant review — we really appreciate it. We’re delighted you found the service and technical advice so helpful, and that Anita’s emails with specific product links (and clear explanations of what was required) made the whole process straightforward. Your praise has been passed on to Anita — she’ll be chuffed to hear it.
Thanks again for the recommendation. If you ever need help with another project, just let us know.
Kind regards,
The i-sells team
Reply from i-sells
Really appreciate the feedback — thank you. Delighted you found the service top.
Best wishes,
The i-sells team
Good place to get advice and the right…
Good place to get advice and the right products. Lovely people too.
Would have been a five star if the shop was open in weekends
17 November 2025
Reply from i-sells
Thanks for the lovely review — we really appreciate it. We’re pleased you found us a good place for advice and the right products, and it’s great to hear you found the team lovely and helpful too.
We understand the comment about weekend opening. At the moment our showroom is open Monday to Friday, and our phone advisory lines are available on Saturdays (9am–1pm) as well, and of course our website and general phone lines are available 24 hours. If you ever need help outside showroom hours, just give us a call and we’ll do our best to support you.
With thanks,
The i-sells team
good value products and fast delivery…
good value products and fast delivery to home.
27 February 2026
Reply from i-sells
Thanks for your review. We’re glad you found the products good value and that delivery to your home was fast. If you need anything else, just let us know.
Kind regards,
The i-sells team
Great company to purchase from with…
Great company to purchase from with speedy delivery
and a quality product
12 May 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you found us a great company to purchase from, with speedy delivery and a quality product.
All the best,
The i-sells team
Easy ordering
Easy ordering, kept informed throughout delivery, excellent carrier and ducting as to description. All now installed. A*****
11 May 2026
Reply from i-sells
Thanks for the brilliant feedback. We’re pleased ordering was easy, you were kept informed throughout delivery, and that the carrier and ducting were spot on to the description — and great to hear it’s all installed now. We’re grateful for the kind rating of A*****!
Best regards,
The i-sells team
Was trying everywhere to get the right…
Was trying everywhere to get the right size flat ducting complete with all connections. No one sold them where I could walk in and buy . Very glad to find yourselves and all parts I needed but obviously had to wait. Delivered as promised and fitted perfectly. Thank you. I cannot fault your service.But still disappointed at the lack of all parts locally in general.
11 May 2026
Reply from i-sells
Thanks for taking the time to leave such a thoughtful review. We’re really pleased you found the right size flat ducting and all the connections you needed with us, and that everything was delivered as promised and fitted perfectly.
We completely understand your frustration about not being able to buy all the parts locally — it shouldn’t be that hard to source the right components. We’re glad we could step in and help, even if it meant waiting for delivery rather than walking in and picking it up.
With thanks,
The i-sells team
A good product at a very competitive…
A good product at a very competitive price with very fast delivery.
11 May 2026
Reply from i-sells
Thanks for your review. We’re glad you found the product competitively priced and that delivery was very fast. If you need anything else, we’re here to help.
With appreciation,
The i-sells team
Very helpful and great products
11 May 2026
Reply from i-sells
Thanks for your feedback. We’re really pleased you found the team helpful and the products great. If you need anything else, just give us a shout.
All the best,
The i-sells team
Next morning delivered.
Never bought from them before, Found them via Google search. But they had the ducting I needed, Prices were good so I ordered. Arrived next morning so really quick.
11 May 2026
Reply from i-sells
Thanks for giving us a try — we really appreciate it. We’re pleased you found the ducting you needed at a good price, and that it arrived the very next morning.
If you need any help with fittings, sizing, or another project in future, just let us know.
Kind regards,
The i-sells team
I had a fan making horrible noise and…
I had a fan making horrible noise and decided to contact the supplier, because it was only 6 months old.
Ted from customer service was fantastic and sent me a free courier link to post back to them and within a few days a brand new replacement fan arrived at my door, such a great service and speedy response.
14 May 2026
Unprompted review
Reply from i-sells
Thanks for taking the time to share this. We’re really pleased Ted was able to get everything sorted quickly — from arranging the free returns courier link to getting a brand new replacement fan back out to you within a few days. Your praise has been passed on to Ted, and he’ll really appreciate the shout-out.
Sorry again you had to deal with the horrible noise in the first place, but we’re glad the resolution was speedy and hassle-free.
Best wishes,
The i-sells team
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you were happy with the item and that our delivery communication was fantastic. Great to hear you’ll use us again.
With thanks,
The i-sells team
Reply from i-sells
Thanks for the great feedback. We’re glad everything arrived on time and exactly as expected — and we’re chuffed to take “A1 Seller”!
All the best,
The i-sells team
Reply from i-sells
Thanks for your feedback. We’re pleased you found the product good value and that it was dispatched quickly. If you need anything else, just let us know.
Kind regards,
The i-sells team
I-sells are our first stop
I-sells are our first stop, go-to supplier for ducting and ventilation. Anita B, is always so helpful and efficient. Great support and prompt delivery. Have used i-sells for several years, was our best kept secret!
12 May 2026
Unprompted review
Reply from i-sells
Thanks so much for the fantastic feedback — being your first-stop, go-to supplier for ducting and ventilation really means a lot to us. We’re delighted to hear you’ve had great support and prompt delivery over the years, and that i-sells has been your “best kept secret”!
Your kind words have been passed on to Anita B — she’ll be chuffed to hear you find her so helpful and efficient. Thanks again for your continued support.
With appreciation,
The i-sells team
Easy navigation of the website and…
Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely everything but what they lacked I got in local hardware chain. Would shop again if in need of extending on cookery hood venting.
5 May 2026
Reply from i-sells
Thanks for the detailed review — we really appreciate it. We’re pleased you found the website easy to navigate, the suggestions helpful, and the checkout/payment straightforward, with good follow-up on the order and shipment.
We also appreciate the honest note about not having absolutely everything you needed. We’re always working on range and stock, and it’s helpful to know where we fell short. If you ever do another cooker hood venting extension, feel free to drop us a message with your parts list — we can often suggest an equivalent or a workaround to keep it all compatible.
All the best,
The i-sells team
Ted was great when dealing with a…
Ted was great when dealing with a replacement part, very tentative and professional
29 April 2026
Reply from i-sells
Thanks for your feedback. We’re really pleased to hear Ted was great in helping with your replacement part and that you found him attentive and professional. Your praise has been passed on to Ted — he’ll really appreciate it.
Kind regards,
The i-sells team
Reply from i-sells
Really appreciate you taking the time to leave a review. We’re pleased everything went smoothly and that you couldn’t fault the service — that means a lot to the team.
Best wishes,
The i-sells team
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