Hunter Express Reviews 

Trying to chase up a parcel - should have just talked to the brick wall.

I called the Hunter Express 3 times today to request an update for my shipment. I ordered a office desk- expected arrival was 14/05-19/05. I called today- first time they told me it was arriving today and that it had left the warehouse. Second time I called- the lady who spoke to me was very rude, she told me she could not tell me when my package will arrive- she said that the expected arrival was just an estimate and they don't have a truck large enough for my package (its just a desk nothing massive.) When I asked her questions she told me I can send in a complaint then hung up. Third time I called I got a different answer- I was told that the shipment will arrive latest on Friday- one week after the latest expected delivery date. Not reliable- would not recommend.

They just woke you up my entire family at 10 pm on a Sunday night to deliver a rug… the same company that lost 2 packages of mine and let one sit in the warehouse for 5 weeks before delivering
They are the worst!

The customer service is terrible. I called to get information about my order, and the woman answered the phone aggressively from the start and hung up. When I called back, she kept the same rude and disrespectful attitude. When I questioned her about it, she said I was the rude one and that I shouldn’t be disrespectful to a woman, trying to twist the situation. Then she hung up on me again. This is the worst customer service. People like that shouldn’t be working in this job."

I contacted the company as they misdirected my package. It has been with their Dubbo branch for days. I explained that I needed the package urgently and the only response I got was, there is nothing we can do. I than offered to drive to Dubbo and collect the package myself and was then told, I can not do that. There was absolutely no effort to try and assist me.
So, sorry, there is nothing we can do, it will take a couple of days to sort out, was all I was told

Ordered something over 2 weeks ago and it has been sitting in the same warehouse the entire time (which is 30 mins from me). Next to impossible to contact them or get anything helpful. Honestly I would pay more in shipping to avoid these clowns.

Was going to leave a long winded review, but just read all other negative reviews. They pretty much tell the tale of woe if dealing with this company, zero stars from me.

DO NOT USE!! Warning, the bad reviews are legitimate!! Ruined my sons birthday having the item sit in their depot ( in the same town) as i am for 12 days! Had it for over 2 weeks after picking up from where it was purchased it. Unhelpful- buck passing customer service. Endless
emails and text messages saying it was coming and never arrived. Returning back to depot when supposedly 'on board.' Told delivery drivers "don't come out my way everyday" WHY then accept packages from a business if you can't deliver it within a 2 week time frame? 1 box ! Heavy but small and caused so many stories to be told, excuses and buck passing. NIGHTMARE worst i have ever encountered and I buy a lot online. There's no excuse to go in and scan a package daily sitting on your warehouse floor for almost 2 weeks in the same region your customer is in and not give a care how long they've been waiting. Nothing good to report- box was even beat up and almost spilling out.

After waiting for over 8 weeks for my package to be delivered, I was resent another which, as of today had been sitting in their depot for for the last 12 days. Worst delivery company ever!

Do not deal with this company they do not deliver items and have an excuse everyday as to why not

This company were supposed to deliver 3 boxes on 17 March (a fairly simple task you'd think). 2 boxes were delivered, and the van returned to the depot with the other box. Again yesterday we were assured by the people we ordered off that the missing box would arrive, but no, on the tracking it was returned to the depot again. There is no way to contact this company, they have no customer service dept or complaints, and from reading other reviews, we don't expect to get our bed anytime soon. If you're thinking about using Hunterexpress.com dont!! There service is anything but express!!

Experience was no different to aus post. Have bought a couple things lately that have used Hunter Express to transport. Was concerned after reading these reviews, which is what's prompted me to leave my own after my couple of deliveries. Everything arrived in perfectly good order and condition. No damage at all to any boxes. My deliveries all had multiple boxes to make it together from SA to Cairns. No problems. I know generally only people with really bad experiences bother to leave reviews so here I am to counter.

Terrible service. If you’re a business depending on a reliable courier look elsewhere.
My item is stuck at a depot and when I offered to collect it from there they said that it needs to be communicated to the depot. It’s a pity that they don’t consider communicating with customers in the same manner.
When asked for the reason for not delivering the response was that it’s due to delays. I pushed on as to what these delays are and eventually they admitted that they don’t have any drivers.
How can a courier company operate without drivers? You would think that this would be the #1 item they would have.
Anyway, now that my plans for this week are in disarray my only advice would be that you ask anyone who is sending you products be asked who with to avoid disappointment.

I received a notification my item had been delivered before I left home that morning. It had not been delivered - at least not to my address. I ultimately tracked it down myself to an address 10km away from mine. The driver appears to have got lost (How??) and just left at a random house so he could return to depot. He didn't even advise that home owner that he had left it on her verandah. Fortunately for me her daughter-in-law recognised the property from the photo I put on FB. It took days for Hunter Express to attempt to chase things down with the driver. Why did he not a) deliver correctly or b) return my item to the depot? No one will ever know! For future purchases I will be asking which courier company will be used and if its Hunter Express I will cancel my purchase.

Dear Hunter Express,
As you deliberately make it impossible for your "valued customers" to register issues through your website, I am using the only method of contact you provide.

Contrary to what your website boasts, I have found your organisation to be anything but customer friendly.

In regards to consignment CHPxxxxxxx:
The disregard for other persons property on display by your organisation is not acceptable.
1.There is and was someone home at this address, the driver was too lazy to check, so the terms of the ATL have been breached
2. The parcel which weighs 30+kgs was left out on the street, ie, the driver couldn't even be bothered to take it onto the property, so again the terms of the ATL have been breached as the delivery was not left in a safe place,
3. The person who lives there (permanently on the property) is an invalid and there is no way she can carry/drag a 30+ kg parcel from the street to the house which is about 50 metres away, let alone drag it up stairs.

This is not the first time we have had substandard service from your company. Pride in your work is clearly not part of the company motto. I will be passing this feedback onto the company we purchased the goods from.

Beware of Hunter Express – A Shady and Irresponsible Company!

Last month, I received a delivery from Hunter Express, and their reckless driver demolished half of my sandstone wall in the driveway. Since then, I’ve made countless attempts to contact the company to address the damage and compensate me, but they have blatantly ignored my letters and multiple emails. Their complete disregard for responsibility is appalling.

To make matters worse, when confronted, the driver claimed he didn’t even have a license! Miraculously, he "found" it only after I threatened to involve the police—highly suspicious behavior for a supposed professional delivery service.

This company’s dishonest tactics and shady operations have now forced me to take legal action. I urge everyone: DO NOT trust Hunter Express with your deliveries. Their negligence, deception, and refusal to take accountability should be a massive red flag for anyone considering their services.

You pay to have a parcel delivered doesn't happen in griffith you have to go and pick it upfrom griffith freight.i only live 20 mins from town that's great service not

DO NOT USE THEM!!!!!
Delivery 3 weeks late. Arrived yesterday with 2 of the 3 boxes, they had no idea where the 3rd box was. Took the 2 boxes back and stated can't leave if the order is not complete. I called them, they said they'd escalate to Manager and get them to call me and never heard anything. Called again today, they said the driver broke down and left us message - total lie, because I spoke to the driver myself. No message was received at all.
2 out of 3 items delivered today while I was on the phone to them (despite saying they couldn't do that yesterday!!! They hung up mid conversation while I was clarifying with the driver about the 3rd box.
Now trying to say there is an issue with the scanning of the 3rd item and they will try to get delivered, but not sure how long that will take. Let's see how ling this takes. Very Poor Customer Service on the phone and blatantly lied to me to cover up.
Asked to speak to a manager - they refuse to make contact with us. Have escalated to the Ombudsmen to get delivery fee back and potential compensation for missed client business as a result of poor service from them.

DO NOT USE THEM!!!!!

PLEASE DO NOT USE THEM! They'll damage your goods then deny you of any compensation. Packages go missing then appear weeks later, broken. Their response is pretty much 'Oh well, sucks to be you' because you didn't take all the special warranty which doesn't cover your goods anyway. The back of the delivery vans look like a bomb went off in there, fragile packages thrown all over the place, disgusting company.

Terrible bulk delivery service. Unable to receive delivery for 3 weeks despite weekly phone calls, and multiple phone calls on the day of the schedule delivery