HTS Reviews 

This office staff of HTS & probably the majority of workers to Harlow tenants company will never improve because they don't know how to.
They do not want to listen they do not want to care. They are rude they think they have all the answer to our complaints. They are definitely not helpful in any shape or form even to the vulnerable.
I have had so many issues with them on things I have ask or needed them to do in the 14 years I have been a council tenant, the last was just about the last straw of my electrics tripping & they didn't seem to have any compassion what so ever.
I am a pensioner live on oxygen + a full mask ventilator to breath I'm also semi paralysis in one leg from spinal operation 20 or so years a go & have damaged nerves from the hip to toes.
I cannot for the life of me think how the receptionist are jack of all trade plus very rude but I think they are there as a wall to prevent tenants getting anything done.
As for some of the people that are meant to be fixing our homes the only place your find them is sitting parked up in their vans either asleep on their phones or eating tucked away in places where they think they won't be seen.
I have never had a good response from HTS apart from Gas inspections & lawn cutting everything else is such hard work getting anything done.
I have tried to change my mind about HTS but they do something else to set me right back again.
Yes they anger me yes I'm frustrated with them especially the receptionists. We all know what it's like to try & Contact Doctors in Harlow. Well HTS is the same & when you do there's a wait of what is suppose to be 10 days well 10 days goes into months when it comes to maintenance of hedge cutting late in the year but again if they can get away with not dealing with our needs & complaints they certainly will & to me it appears they sit in there vans doing nothing rather than something.

Had an appointment today, to deal with damp in bathroom, arriving between 8.00 and 12.00 am. After being up all night, firstly couldn't sleep, then worried I wouldn't wake up for them, I stayed up. Absolutely exhausted. Had completely cleared everything from the bathroom, overloading my room. Nobody turned up!! Not a phone call or anything. The strange thing was there was a HTS worker sitting in his van near my house for about an hour and a half. Then just dissappeared !!! Rang Harlow Repairs who said they can only contact by email! Have to wait till they get back to them. Absolutely appalling.

Absolutely fantastic company. Had various tradesmen in today and all were professional and friendly. All done an A1 job could not fault these guys . The absolute best. As a new tenant and 1st day in harlow i can only thank these guys and the company from the bottom of my heart. Thank you.